EP Appliance Repair

Terrible bad, one visit and nothing, second visit and nothing, from there were all lies. Promised refund and again lies. Yesterday after posted review in another site he called me with threats and behaved as a gangster. Be careful with this George Smith, all the supposedly "good reviews" are fake or posted by family/friends. Amongst his threats was that of "taking me to court", but if the runs a scam business it is obvious that no lawyer will help a thief like George Smith and El Paso Appliance Repair.

George from EP appliance repair called ahead showed up on time and remedied the issue in a short time. I cant speak for all their subcontractors but George was quick, courteous, and professional. Will call again with more work. Tony

I contacted EP Appliance Repair to fix a dishwasher in my home. The Dishwasher was never repaired and monies were not refunded as promised. 08/22/2017, my wife contacted EP Appliance Repair and requested their services in the repair of a broken dishwasher. A gentleman showed up at my home and looked at the dishwasher and informed me that a "Mola Assembly" is what was needed to make the repair. I was charged $163.00 and was told the part needed to be ordered, and he would return to my home once the part had arrived. Roughly a week later, the gentleman returned to my home and went to work on the dishwasher, I was then informed that the part that was ordered, was not the correct part and I was going to need to order another part. At this point I suggested that the monies spent on the part that was originally ordered to be transferred toward the new part that he asked me to order. He told me that he would work with me and not charge me for the labor, and he would have to find out if he could transfer the monies toward the second part that needed to be ordered. The part was ordered and he told me that he would contact me when the new part came in. Two weeks passed and we heard nothing from the technician, so we decided to call, my wife's phone calls went unanswered. At this point I called from my phone and the call was answered. I was now talking to George, I explained the situation and was told that the part would be in later in the week and he would call when it arrived and we could set up an appointment to repair the dishwasher. A few weeks passed and I did not hear from George. I begin to call and my phone calls were not answered. I sent a text to George and informed him that if I was not refunded in 48hrs I would seek legal representation. George called my wife the following day, and informed her that the technician was no longer working for him, and the fact that I was calling 2-3 times a day was not helping things to move any faster. My wife requested a refund and was told to send a copy of the invoice to him via text and he would send a full refund in the form of a check. 32 days have passed with no contact from George whatsoever....whenever I call or my wife calls, the calls go unanswered....but when I call from different phones, or from my work phone, the calls are answered every-time. This leads me to believe the this gentleman is screening our calls and choosing not to answer us. This whole situation started in August, and now being November the dishwasher is still broken, and I have not received any contact or compensation from from El Paso Appliance Repair.

Great. It turned out that the coils were very dirty. They did a deep cleaning and all was back to normal.

The vendor is very undependable. Phone calls, text messages go unanswered. I was charged almost $300 to purchase a part and the repair service, and the refrigerator is still not working. I tried calling for three days without any answer or resolution. I had to call another vendor to do the work. I am out $300 plus whatever the new vendor charges. I would not recommend EP Appliance Repair.

Received work from George Smith on 1-23-16. He replaced the transmission for washer. He was about to leave, until my housekeeper said the washer was not working or draining correctly. Mr. Smith had to come out another day finish the work and left. The housekeeper found out the washer still was not working correctly, and I called George out again. He said it would be better to get another washer to replace the one I had, instead of waiting for the part to come in, which would be about a week or so. I didn't know I would have to make a decision on getting another washer. He replaced it the next day. When the housekeepers were using the replacement, it was making noises, and they ran the washer with the noises over the phone to Mr. Smith. I called to make an appt. for him to come out, and I waited for him on that day. He never showed up. I called 2 other times, but never received a phone call back. This washer was supposed to be under warranty, but when the owner doesn't respond, then I surely question the validity of the warranty. This company is a hit and miss, and pretty much a one-man operation. Mr. Smith is nice and appears professional, but the quality of the work is average to below average from what I experienced.

unknown

Never showed up, no return call, voice mail box full.

unknown

Excellent Service!!!
If you need your appliance fixed George is the man.
He made my appointment for the following day, was prompt.
Evaluated dryer and got it up working in about 20 minutes.
He is very knowledgeable and professional. I would hire him
again.
He is a member of the Better Business Bureau.
Offers a 1 year warranty.

George is the owner and answered my phone call. He
scheduled an appointment for the next day, and called before he arrived.
My dryer was not working at all and I had an issue with my washer.
He fixed both issues. To him it was simple solutions. If you need an appliance repair
George is knowledgeable and explains what he is doing. He is professional and gives
a fair price.
Here is what makes him outstanding:
1) I got his name from a Google search--he already had 33 positive reviews.
2) He is a member of Better Business Bureau
3) He does outstanding work and a good price.
4)He communicates well.
5) He offers a 1 year warranty
If you are afraid to hire an appliance repair person, fear not George is your guy!!!

unknown

George was prompt and repaired the wash machine quickly- no more problems.  Checked the roof vent for the dryer and identified problems- roofer had sealed it up essentially.  He returned and corrected the vent the way it is supposed to be and cleaned it out- dryer much more efficient and working well.  George is the best! Had used him before. Appreciate everything about the service.  Highly recommend!