CASA NISSAN

It is included because I am still paying on my car. The waiting room in nice.

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unknown

We had no problems. They will take you in right away. They get it done quickly and do a good job. The salesman, Sal, is awesome. He sold me my car. Go to him to buy a car.

BODYWORK CASA COLLISION Casa collision was okay. I think they made a honest best effort. Casa collision does not seem like an outfit that is fully committed to producing superior customer experiences. That has been my average experience in El Paso unfortunately. Front end body work on German car. Dropped car off for a week and a half. Was verbally reassure twice that the car would be complete upon my return. Returned and work had not yet begun. Received no notice by phone that work was not yet complete. Expected to pick up car on schedule which the vendor defined in advance. Had to rent a car for four additional days at my own expense to allow for work to be completed on a delayed basis. Quality of body work was average. Paint was well done. Generally pleased with the final result. They took pride in their work. I would use them again, with a modified understanding regarding expectations of their commitment to punctuality. As a customer I just want to be treated fairly. I understand that delays can happen. I always expect a heads up when they cannot meet their own deadlines. I would have not problem returning the Casa Nissan, however I'd probably negotiate with them up front to commit to renting me a car in the event they were not done within a certain (generous) time frame. I'd like to know what they feel is a fair delay, and what they would be willing to do in the event that they were delayed beyond what they would consider fair.

Got me in and out of their shop fast. Appreciated the great service for a "no charge" complimentary oil and filter change. I bought my car from this dealership back on Dec. 1, 2007 and I have been treated like a "valued customer" from Day 1 by them.

After having check engine light come on and having diagnosis preformed at an other auto service center and them recommending we take the car to a dealer we called Nissan national customer assistance. Nissan national stated fix would most likely be covered by warranty. They offered Casa or Viva, we selected Casa based on proximity. What a bad decision. We made appointment via conference call with Nissan national. So far so good. We called to confirm the day before to be told by a distracted and curt person who answered phone to "just bring in anytime", thanks, click. First red flag. We followed through and took the car in and discussed previous diagnosis and service the agent said fix may not in fact be covered as bumper to bumper had expired at 30 months or 30k miles both having exceeded both as car was at 42k and more than 30 months. After telling agent issue was very likely power train and or exhaust and covered he requested upfront payment for diagnosis which will be refunded if issue was cover. Agent notice my bewilderment and himself became irate and declared "alright then, I'll get the service manager, go stand over there!" RED FLAG again. Manager was polite and explained potential issues and waived fee. We left while being told diagnostic would be following morning and we would be called Friday to inform us of issue. After no call by noon we called them and they asked us to bring in maintenance records as Nissan national need to review to approve warranty but due to a history of the engine and the obvious clean oil the approval would be almost instantaneous. We dropped off maintenance records within the hour. We were called back and told Nissan approved fix caused by excessive and detrimental debris forcing the ERV to malfunction. We were told replacement was authorized entire engine replacement of new or re manufactured, whichever Nissan would supply and turnaround would be 2 working days and would be ready Tuesday and we would be called. Tuesday rolls around and we call in the afternoon and had been cold transferred to every department but service. We were told delays would mean car would not be ready until Wednesday afternoon. Forget red flags, we need our car back! .....Then Thursday morning.....then Thursday afternoon...then Friday morning, all with our prompting having never been called. On late Friday morning we were called and told the battery died and would need replacing. We told them that charge was fine when we took it in, agent transferred us to manager and in a very irate tone and repeating himself 3 times saying they are not liable for batteries. We took one in at noon to be told 'now the technician can test the new engine and reprogram the ECM. They had withheld a loaner and stopped work. It would be ready 'sometime later'. We called them for updates in the afternoon waiting for them to call us, which only happened once. When we signed off on the repair and being given an extension on the warranty for the work preformed we were handed the maintenance records and asked to wait in the service bay for pick up. 20 mins. rolls by and an agent asked us why we had not got our car. Good question, she radioed for the car, another 10 mins. and our car shows up, covered in oily hand prints on white paint. We asked if a wash and vacuum were included and told a wash was but not a vacuum. We get in the car and what do you know? Covered in oily hand prints and the floor mats were covered in oily footprints and metallic shavings. We let them know and they said it was already washed and a vacuum was not included. I started to become upset and the service agent offered to give it a detail. Upon lifting the hood we saw the entire engine bay covered in residual oil and coated in dust. The tech did not clean anything and we were told the car was left out doors when not in service. After we learned there were 5 other Sentras needing the same fix and Casa was billing Nissan $6000. Casa really needs drastic improvements along the lines of service, communication, and quality control. Long story short, Casa Nissan are not professional nor would I recommend them for even an oil change.

The work they did was good and I like that they do a multi-point inspection when they do an oil change. My only complaint is that they are very unresponsive and do not call you when your car is ready which they say they will do. I have taken my car to Casa Nissan several times and each time I have to call them at the end of the day to see if my car is ready. I would rather not have to do this since they say they will call me. The other issue I had with the service on this date was that there was an issue found during the oil change. They didn't bother to call and tell me about it. I would have loved to have it taken care of while my car was there. As it turns out, now I have to make another appointment to have the issue repaired. If they had called me during the day to tell me the status and what they found, I would have been much happier with the service. As it turns out, now I'm looking for a new place to take my car for repairs.

They are very nice and I've been using them for two years. I bought my car from them and the experience buying the car was very good. I love my Nissan. They do a good job and they washed the car. They are pricey but we didn't have a clue. Everything is done right. Their punctuality is good.