Guardian Exteriors Inc

Think this company is out of business, they don't answer their phone and they are not at, (found two) their listed addresses. Just needed to get some bases information about the roof they replaced on my home.

We had an excellent experience getting our new roof. Our insurance company denied our claim for several months and Guardian went to bat for us and got it approved immediately.

They didn't get the insurance approval for the decking and so the project was delayed several weeks. It ended up that their "insurance guy" didn't do anything so we had to do all the work. The quote was not detailed and the color of the shingles was not what I expected. They only had a small sample to look at. They rescheduled 3 times. They ended up not doing guttering but kept the money to help pay for the decking.

Pius Coles was the GM for my project. He was very professional, completely responsive to all questions, and willing to do whatever was needed to make my project go well. He took care of submitting information to my insurer; I received copies of all submissions. He explained what was needed and why. He made changes that I requested. I was very pleased with our interaction. The materials were dropped off in a convenient manner. The workers arrived on time the next day and did not dally. A neighbor watched them from across the street, knew that they knew exactly what they were doing, and has also sought their work. When they were done, they cleaned up EVERYTHING. After a couple months, I have found less than a dozen nails/plastic nail sheaths in my vegitation -- even though I've worked my gardens since. This was not my first re-roofing job, and this was a thousand times better than the last roofer (who was also highly rated).

unknown

Roof was damaged in the recent Dallas hailstorms. Unlike a number of other roofing contractors Guardian gave me a real quote that was well laid out and clearly explained the work they would perform. As promised they replaced the roof, tarped the pool to prevent any debris from getting in, and finished ahead of schedule. They took the time to thoroughly clean up the yard. When it was all done I had a new roof with no sign that they had ever been there. Can't ask for much more than a contractor delivering exactly what they said they would.

After a very rough start, with Earl, in July and August 2015, the work was finally completed, in October, when the managing partner, Jeremy, took over the project. We enlisted this company to install solar attic fans (which we purchased  ourselves) and install  2 x 4.5 feet of gutters with down spurts. The attic fans were installed promptly on the day arranged, in August 2015. Earl did not follow through with the gutter installation and I finally reported this to his supervisor, Jeremy.
Jeremy went above and beyond to get the project done in a week. He is very responsive and communicates with his clients
Thank you for the excellent service, Jeremy!

unknown

The service so far has been excellent and everyone we dealt with was friendly and professional.  The company that had given us out first estimate was unprofessional, occasionally rude and extreme verbose wasting a great deal of our time.

I plan to do a second evaluation of the work and workmen who complete the physical labor.

unknown

I highly recommend Guardian to anyone needing a roof replaced. He and his company will go above an beyond all expectations. They are very professional and courteous. From start to finish they are there with you. Thank you Ryan Roberts and Guardian for making this situation easier to deal with.

unknown

Sales people were wonderful, they listen to all my concerns and we agreed to the work. After that, it all went downhill.
 First, they were not to bring a heavy dump truck onto the driveway they did and cracked it.  They fought me for months about fixing it.  The roofing shingles samples the sales representative showed us did not match in color or design what they installed. Later the GAF representative would tell me that you should never buy any roofing material from looking at the sample the sales representative carry with them.   All tar-paper was to be replaced and if I had not been on site they would have used
all old paper.  They refused to tear up the old tar-paper as we had agreed with the sales representative it would be replaced, and they would not pull up the shingles and they had already laid to put the new paper down.  The vent materials were old looking, damaged and I insisted they use new, they got hostile in the mannerisms.  Roofers got angry when I made them stop until I could talk to a supervisor that spoke fluent English.  Not one worker could understand more than a few sentences of English.  When they started up again they slapped the roofing bundles down hard popping numerous drywall nails in the upstairs bedrooms.  I was promised that the sales representative and a supervisor would be on site that never happened.   It seems my sales representative was reassigned to a different area and they never have supervisors on a site.  Because the workers did not remove the tar paper as directed they fell through an old repair they couldn't see and refused to fix it, sighting previous damage for the reason.  All new metal on the south wall was to be installed to address a leak. They did one side only out of two, told me the other side was not necessary and refused to redo the work.  Over all they simply ignored what we and the sales representative agreed to, all special notes and agreements between me and the sales representative and did as they normally do. Talking with the foremen, he explained he didn't read the notes until I talked to him about the job.  He explained to me that what the crew was doing was just the normal job they always do.  It took until November for us to settle the bill.  They simply refused to fix or address any concerns other than the nail pops.  They did eventually give me what I felt was about 50% of the cost to repair the driveway.  This was only after they sent two different contractors out, who after looking at the driveway, hearing me talk about the  reinforced re-bar in the concrete, the electronic wiring and plumbing under the driveway would leave and I never saw either of them again.  

Everything went as scheduled. They were in and out in 1 day! The noise is a little much for someone of my age (we are in our 80's), and I only wish I had spent more time away from the home that day.

We were very happy with Guardian! Jack B. came out to meet with us several times: the first time was to assess the roof after a large hail storm came through the area; the second time was when our insurance adjuster came to look at the roof; the third time was to draw up the contract; and then again when the roof was being installed. We really appreciated that it was the same person from start to finish. As for the roof itself, it looks great! The team came out and worked tirelessly! Our pool was covered, tarps were put on our lawn, and shrubs were protected. I felt like the workers were careful and respectful (4 of my neighbors who went with 3 other roofing companies were not as lucky), and the way they cleaned up after themselves was awesome! I would recommend Guardian Roofing to others who are looking for quality workers and product!