McRee Ford

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unknown

After a prior service a couple days earlier to check the vehicle for a warranty issue, we had to make this appointment to get the repairs done.  The 2014 vehicle was brought in due to a leaking rear differential, but it was also discussed that the bumper clips may need to be replaced. The service consultant initially told me any bumper clip issues would have to be handled by their Body Shop, which is a different business with different hours, however, this turned out to not be true.  I found out by talking to the Body Shop, the service center has a trim person that could inspect the clips, which would only take a few minutes to inspect.  Then the service center stated the trim person was too busy servicing the vehicles damaged by the recent floods caused by excessive rain to even look at our vehicle for 1 month.  I asked to make another appointment and was told no because they don't know if they will be ready for me in a month and just call in a month to make an appointment. I actually waited about 6 weeks and was then told I would have to wait another 1.5 weeks just to get my car in for an inspection and I should have made the appointment 6 weeks earlier so I wouldn't have to wait another 1.5 weeks.
During this same visit for the leak, a multi-point inspection was performed and noted the battery was in need of immediate service due to low Cold Cranking Amps.  However, the service consultant did not look at the inspection sheet and did not mention it to my wife when she picked up the vehicle.  It wasn't until I looked at the paperwork later that evening and noticed the technicians note to service the battery.  I immediately called Mcree Ford and spoke to the service consultant who stated he didn't know anything was wrong because he didn't read the inspection report.  He said he never reads them and is only aware of problems if the technician personally notifies him, but in this case, the technician never told him there were any concerns with the vehicle, which is why he did not present them to us.  Then the technician said it should not be a problem but bring in the vehicle in about 2 months to check it again.
All combined, I was not told the truth, had mine and my family's time wasted and was only able to complete one item after 2 visits and still needed to return.  However, the return trip was even worse - See review from visit ending on 10 AUG 2015.

Mcree Ford was unable to perform basic services, such as measure battery amperage and tire depth, which was the main reason for bringing in the vehicle.  In addition, they damaged the tailpipe in such a manner, it made the car unable to be driven.  Then the McRee Ford technician and service consultant (Craig Decker) lied about it, falsely accusing my son of riding over a curb and causing the damage prior to bringing in the Vehicle and harassing my wife and son in the service center as they were told to come pick up the car because nothing we asked them to check was wrong.  The shop foreman (Eric Callahan) finally admitted to damaging the pipe, but roadblocked us by only willing to pay for labor ($110) and making me pay for the part ($140), I accepted just to get my car back after a week in the shop so I don't ever have to see Mcree Ford again.  
In addition to damaging the vehicle, the technician was so poor, he was unable to even measure the tire depth properly on our car and it took the shop foreman to verify that we in fact do need tires.  However, I will not be getting them there.  The service consultant (Craig Decker) even had to be told 3 times that he was to check the battery amperage, tread depth and bumper clips.  He put wrong information on the service records and stated the battery needed to be jumped and we installed bumper clips that needed to be inspected.  The truth was McRee Ford told us the clips may have fallen off and I needed them to verify.  Additionally, we were previously told by Mcree Ford at our prior appointment the battery needed immediate service, but that proved to be wrong.
The worst part is they never even attempted to contact my wife and son to apologize for harassing them and lying about the damage or falsely accusing them of causing the damage.

They have friendly people and good service.

They were really good. The salesman was really nice to us and I think we got a pretty good deal. I would use them again and recommend them too!

Excellent. The drive in system they have set up works very well. It is fast, efficient and complete.

They always perform an excellent job at McCree Ford Service Department. We have been buying and servicing our Ford cars for years at this dealer. I like the fact that if the repair qualifies, we can get a rental car for free. They fixed the switch within a matter of hours, and we've not had any problem since.

My car has developed electrical problems. True, those are difficult to
find, and McRee service has not found the problem in my car. But, they
tested, and worked on my car for DAYS and never charged me a dime. I
appreciate their responsiveness and dedication to their customers.

They do excellent work there. I get really good service. Since I bought my car there I get a free loan-a-car. The people are really nice. You get points so each time you go, you get so much off, about a dollar a point. It's a pretty good thing.

I like that they are close by. They are reasonable. They give you discount so that if you have to buy tires or whatever, they give you a free oil change or something like that. I didn't get good response from them. I will not use them again. They provide a service where they inflate your tires with nitrogen and they sell that for $39 and with some other advantages to it. The machine that they used to inflate you tires with nitrogen has never been calibrated, nobody knows how to really use it and it does not inflate the tires to what the indicator says. When I brought it to their attention, it was just too bad, so sad, it's not our fault and our technician is not qualified to use a manual tire gazer to check it. So after we spent $500 on the tires, I removed the cheque. The technicians have zero training. They can't pour oil in the car without having a disaster.

They did the service exactly as promised and for the price promised. Good experience

The car was serviced quickly and the work was done right. McRee is a good and honest dealer. No pressure here.

My children also bought their vehicles from there. I don’t use them for service because they are expensive and it is too far for me. They have a plan called the “Loaners the Owners” where they loan you a car if you have your car worked on there. That is very nice. They are very nice people there and do a beautiful work on new cars.

They have excellent service. My service advisor is Bobby Harrell and he is very prompt about notifying me of things that need to be looked at that maybe I haven't considered. He always asks permission about repairs that need to be made. They are competitive in the market for oil changes. They run specials for oil changes to try to get me to come in and maybe get something else done. They are a dealer and I don't always get the best price that I might get from an independent mechanic.

REBUILT TRANSMISSION DUE TO FACTORY DEFECT. JOB ONLY COST $500 BECAUSE OF FORD INCENTIVES.