Allsafe Electric

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First time we used them, all was fine, $145 to take out old and install new ceiling fan.  Second time we used them, most recently, people that answer the phone were RUDE.  Scheduled an appointment.  Waited all day, got a call back saying the electrician was running late and couldn't make it.  Rescheduled.  Waited, he showed up but after examining where we wanted one installed said he needed 5" screws but only had 4".  Could have spent 5 minutes going up the street to get them, but instead said we'd have to reschedule AGAIN.  Third time he called at 5pm for an 11-4 window to say he was late and would be there between 6 and 7pm.  Told them we'd reschedule again, but won't, and will NEVER use again.  Wasted three days.

The Allsafe technician arrived at the house and left, before I could make it home to meet with him.  My wife had been at the home, at the time and said he wasn't there long.  He left me an invoice w/ no charge, stating, "Looked thru panel, tighened all lugs and took voltage readings.  Everything checked out to be OK."  House-Pro returned to service A/C unit, unit failed again, soon after House-Pro finished 3rd or 4th call.  I brought in Universal Wiring (UW) 24 days later, a reputable company from Angie's List, to perform their "Big Deal" electrical inspection of my home for $74, which included an assessment of my breaker box.  They were very professional and patiently spent much time w/ me, inspite of my inability to provide them the comfort of an air-conditioned home at which to meet w/ me.  Their inspection read, "Panel is burning up and needs to be changed before becoming very dangerous.  A/C is not a 2-pole and is hooked to burning buss bar,...main electrical service has multiple issues with installation and should be replaced and repaired.  Most of home is un-grounded...."  The (UW) field supervisor showed me the charred buss bar at the breaker contact and said the 40-amp circuit at the buss bar was arching, thereby continuing to burn the bar and tripping out my A/C unit.  He concluded the A/C needed a 50-amp beaker to run w/o event.  Allsafe was apparently not that safe at all!  Unable to afford Universal Wiring's repair prices and determined to reap a benefit from a home warranty I spent nearly $5,000 on, over the course of 10 years, I called Allsafe to return and do a "real" check on the unit.  The tech returned 4 days later, free of charge. We looked at the box together, and I had him pull back the 40-amp breaker to see the charring of the buss bar.  He argued that the bar wasn't burned, just discolored, though I could clearly see about 1/4 of the bar notched out of each edge of it.  Allsafe's tech continued, saying the breaker box was old and he would recommend a replacement to the home warranty, but stressed that they were not likely to approve, because the box is still working.  I thought to myself, at what point does it stop "working?" When it catches fire?  The box is outside my 9-yr old son's bedroom window.  Does it catch his room on fire with it?  I asked the tech to call the home warranty and make the replacement recommendation in my presence, as did House-Pro, but he refused.  He said he had to get to another call and didn't even stick around to address the issue of repairing the recepticles in my home, though I clearly saw it printed on his work order.  He had only spent about 15 min. with me.  He then gave me a blank invoice.  His only concern, my signature, was I satisfied w/ his appearance and his performance.  I cited N/A on the performance, because no work had been done, and I wanted the replacement of my box covered.  I said I was satisfied w/ his appearance, though in my mind, his assistant looked like a gang member, somewhere between 18 and 22 years old.  Again, I didn't want to appear prejudice and not get my box covered.  My warranty called me hours later to tell me my box wouldn't be covered, because I had the wrong size breaker and it was improperly installed.  They denied any recomendation by Allsafe to replace the breaker box.  I had a 40-amp breaker.  The manufacturer specs on the back panel of the A/C r equire a breaker with a min. of 37.5 amps and max. of 50-amps.  You do the math!