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The staff spent over 30 minutes trying to figure out based on my description and them sewing on my machine what was wrong. Adjusted several settings and explained to me how to adjust them myself in the future. Suggested I get the machine cleaned since I had never had it cleaned. They told me it would be ready in a couple of days but called me the next day to say it was ready to be picked up.
Machine works great and has not given me any trouble.
The store is awesome and organized. they sell everything you could ever need for all of the machines they sell and service which is nice since I never seem to know exactly what I need.
Great experience with great staff.
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