Tropix Remodels, LLC

Very disappointed with Tropix Remodels. I recently contracted with them for Swimming Pool Renovation and Repair. We saw many positive reviews from 2016 to 2019. There are issues with the mortar, grout, and flagstone coping repairs. There is a flagstone that was level, but now, after "repairs," it has a 3/4" gap. I told the Renovations Manager about these issues and pointed them out when he arrived at my house to collect the final payment. He refused to address my concerns. He insisted the job was complete and any issues would be addressed as warranty repairs after I made the final payment. But, he previously stated that discolored and cracked mortar, uneven flagstone coping, and the gap in the tile are not covered under warranty. I sent a punch list and received the response, "We Are Willing To Make all Warrantable Repairs, Only After Full Remaining Balance is Received." The work is not finished, and Tropix Remodels has refused to address the outstanding issues. Do not recommend!

They aren't the cheapest, but they have great options, don't try to upsell, and Jake is very knowledgeable and great to work with. The crews roll in and are very efficient. Our pool looks amazing and doesn't leak anymore either.