The Cleaning Authority

I've been using The Cleaning Authority for years and they do a great job!

We've used this company for a couple of years and they've done a pretty good job until recently. For the last three times they have completely skipped our master bedroom and bath. I've called and talked to the owner, but there was not oversight as promised.

They did a great deep cleaning (420.00).  But the 2 week regular cleaning was not done well. Every time it got increasingly worse. The last time, they did not come as scheduled and did not call or let us know. We called and left a message but the call wasn't returned. They showed up early the next day without notice and did a very poor job. There were numerous areas not cleaned. We contacted the company to no response so we ended up canceling the services

We have used this service over a number of years on a bi-weekly basis.  According to the contract, they are supposed to thoroughly clean all rooms in house from kitchen & bathrooms to living room, family room, bedrooms.  In the past year their cleaning declined steadily and dust, cobwebs, etc. would be found immediately after their cleaning day.  When the problems were called to the attention of the management and to a person who came to inspect, no improvement was noted.  We are not continuing with Cleaning Authority and cannot recommend the service.  Among the problems resulting in ineffective cleaning results which we observed are:  cleaning staff are not provided with adequate equipment to do the job; the cleaning materials provided are mediocre; the overall result is not a clean house, which is what was contracted for and the reason to have any service come into one's home.  Cleaning Authority's work is the essential "lick & promise" - in which real cleaning never actually happens.

I was very dissatisfied with this service.  Firstly, there was a different cleaner nearly every time, several of them with very poor English and so communication was difficult.  There were supposed to be 2 cleaners but there was often just one - who still managed to leave after 2 or 3 hours.  I found that things were not done that were supposed to be done - for example, the floors were not done well.  The biggest problem I had with this service and the reason that I will fire them this week is that they request a credit card up front in order to bill the services.  I had an Angie's list coupon which I printed and gave to them but I have had to call several times to get the discount applied.  Additionally, they have made other charges to my credit card without first contacting me and without sending me a receipt after the fact.  I only find out when I am reviewing my statement at the end of my billing cycle.  I then have to call them to get this corrected.  This has proven to be a very big hassle and I do not trust them with my credit card information.  Isn't it illegal to bill a person's card without their permission?  or without sending them a receipt?  Buyer beware!!!  
They may say that I was to call if I wasn't satisfied with the cleaning service provided BUT as a busy working mom with a gigantic list of things to do I simply didn't have the time to call then reschedule another day for them to come back and so on and so forth.  I want a service who just does what they are supposed to do!

I called the Cleaning Authority to get another price for regular home
cleaning, we already had a service that we liked but the schedule was
not working so were looking to explore other options.  They were
supposed to come for a estimate on Sat 8/3/13 and call me Fri 8/2/13 to
give a window.  No one called on Friday so I let it go and rushed around
to be home Sat on what time my large window of time was and then called
them to find out what time they would be there, and I wasn't on their
schedule.  I was upset at first but the girl seemed nice on the phone
and informed me someone would call me back that day.  I never got a call
for 3 days and finally on Tue 8/6/13 I call to complain, at this point I
already knew I wouldn't go with them but I wanted to inform the
Management about the unprofessional actions of not showing up or calling
back.  When you call you speak to a call center who then relays your
message to a local team.  Someone called me back finally and again had
no answers and wasn't very sincere.  I would absolutely never use them
or trust them in my house due to their unprofessional nature.

I called the Cleaning Authority to get another price for regular home
cleaning, we already had a service that we liked but the schedule was
not working so were looking to explore other options.  They were
supposed to come for a estimate on Sat 8/3/13 and call me Fri 8/2/13 to
give a window.  No one called on Friday so I let it go and rushed around
to be home Sat on what time my large window of time was and then called
them to find out what time they would be there, and I wasn't on their
schedule.  I was upset at first but the girl seemed nice on the phone
and informed me someone would call me back that day.  I never got a call
for 3 days and finally on Tue 8/6/13 I call to complain, at this point I
already knew I wouldn't go with them but I wanted to inform the
Management about the unprofessional actions of not showing up or calling
back.  When you call you speak to a call center who then relays your
message to a local team.  Someone called me back finally and again had
no answers and wasn't very sincere.  I would absolutely never use them
or trust them in my house due to their unprofessional nature.

Thorough and professional job.

We used this service for approximately two years.  Generally our experience was good and we had no complaints that were significant enough to raise with management.  Technicians were always very friendly, prompt, quick and dependable.  They always responded to any small request we made about any details.  We liked that, for the most part, the same crew would return to our house each visit.  We also liked that we could reschedule a visit easily if we needed to.  Pricing was also fair.
A few times we had visits that were scheduled around lunch but were delayed until late that afternoon.  Sometimes we noticed that areas or places had been overlooked (dusting).  I don't recall that any major item was ever overlooked (toilets, baths/showers, kitchen, floors).
We are cleaning our own home now and that is our reason for saying we would not use them again.

It went well overall.  They clean thoroughly.  I would use them again for occasional deep cleaning.

I called The Cleaning Authority for an estimate on a thorough cleaning of our house, and bi-weekly cleaning.  The man answering the phone was very friendly and explained why their service is "better" than the others.  He scheduled an appointment for somebody to come out the next day to provide an estimate.  I was told somebody would call me in the am to give a better time range of when they would be out, that did not happen.  She did, however, phone close to the window time to inform me when she would arrive, which was early.  I was happy to not have to wait around. The lady took a quick walk through the house, and provided an estimate.  The price seemed reasonable, so I was ready to set up service.  
At that point the lady providing the estimate informed me that she would need a house key and a credit card before they could schedule anything.  I thought this was strange, but ok, I'm willing to provide a credit card for charges.  The house key, however, was an issue.  My husband works from home, so he would always be home when they were here.  Also, we have a dog.  Neither of us were comfortable with the idea of a stranger coming into our house without us here.  If they would show up early and my husband happened to be out running errands, they would come in and start early.  Neither of use were comfortable with that, not with a dog in the house.
They were completely unwilling to budge on this policy.  I understand not wanting to be burned by people saying they'll be home and not being there, but there are other ways to handle this... a penalty charge maybe?  I really wish they would have told me this was a policy BEFORE wasting my time and theirs with an in-home estimate.

Overall it was good. They did a good job and were thorough. A couple of times they showed up too early in the morning when a couple of my kids were still in bed. Some of the ladies did not speak English very well, so it was hard to communicate. They did a great job, and I was very pleased with the cleaning they did.

This is the fourth company that my wife has used and finally this the one she likes. The attention to detail, quality of service is good and customer service is friendly.

They do a good job. They are not allowed to get up on a step ladder.

They do an excellent job. I would recommend them. Every time they come in they extra clean another part of the house. The last time they came they cleaned the kitchen and it was absolutely fabulous and they cleaned even the underneath the door. Usually two of them come to clean the house.

The inital clean was a 7/10 but honestly the rest of the time their cleaning job has been 5/10.

The Cleaning Authority never got my house clean. The company sends two cleaners for a flat rate every other week, almost always different people. They come at all different times of day despite requests to come in the afternoon because I have an infant who sleeps in the late morning. Several times I had to ask them to come back later when they came too early, and they usually didn't come back at all on those occasions. They seem to be under pressure to work quickly because they cut corners. They wouldn't move any furniture or clean under furniture that is "not accessible." This includes under the baby's changing table and crib, which have 8 inch clearances, or under any of the beds. They don't dust on top of high furniture or cabinets that have things on them, or wipe down any of the baseboards, or the wood cabinet doors in the kitchen. They wouldn't move the bottles off the edge of the tub or take down the shower caddy when the "cleaned" the tub. I spent the morning before they came picking everything up off the counters, tub, and floors because I knew they wouldn't move anything or clean under anything. They didn't get the kitchen floor clean, because I always cleaned it with a Swifferjet after they left, and the pad came up black. They didn't use bleach to clean off the mildew on the bathroom grout, or get my porcelein tub clean. They have a guarantee that they will redo anything that isn't satisfactory. The guarantee meant I had to sit around all day waiting for a supervisor to show up. One time the cleaners just didn't clean one of my bathrooms. On two other occasions they broke something and knocked over some shelving in the garage while taking out the trash.

Terrible overall experience with Cleaning Authority. They damaged walls and furniture while vacuuming. Left doors unlocked. Had to return many times to complete cleaning of toilets, tubs, kitchen floor and spotty dusting. Quality of work sunk dramatically in past 6 months. Jill Rowan, the manager, was rude and non-responsive to complaints. Acted like she could care less about keeping you as client. Refused to fix or pay damages to walls and furniture.

I hired Cleaning Authority after having a horrible experience w/a national cleaning co whose name is highly recognized (see report filed). I met with Jeanine & during our walk through I showed her the damage to my home (scraped walls, dented chair rails) & told her in detail what I had experienced w/the other co. She took notes that were then transferred to the work order that is given to the employees the day of service. Unfortunately, my experience with Cleaning Authority was as bad as w/the other co. They continued to damage my home, leave my back door unlocked & overlooked the detailed instructions on my service sheet. I repeatedly called Jeanine & then elevated my concerns to the manager Jill Rowan w/o results. I asked for a dedicated team instead of a revolving door of emps. as a solution which Jill agreed to & they couldn't get this right either over the course of at least 4 services. I am at a loss as to how companies can run this way & canceled my service on April 18, 2007.

Started strong & declined. Everyone was nice, workers & managers. If a problem was noted, it was addressed in a timely if not satisfactory manner; just too many concerns & we did not want to fuss after each cleaning. Toilets and tubs were not always cleaned well, abrasive cleaners were used improperly on surfaces: i.e. Comet on synthetic counters tops & a Jacuzzi tub. They said it was a language problem, but an experienced cleaner should know that is not done. Although a scheduled time was requested, arrival was between 8 and 5. For a time it would be consistent (the same worker)and then it would be all over the board (different workers). Workers varied between 1 & 2, so the time on-site varied. The odor of the primary cleanser was not pleasant, in fact my daughter and I found it offensive. We were glad to have our home cleaned but after extending the opportunity to prove they could do better, they did not.

I CANCELLED THE CONTRACT VIA PHONE THE DAY AFTER (8/13/05). THEY CASHED MY CHECK BEFORE JOB BEGAN OR WAS DONE. I WANT MY MONEY BACK.

THE CLEANERS ARE VERY PLEASANT AND EFFICIENT. THEY DO A SUFFICIENT JOB OF WEEKLY CLEANING. HOWEVER, PERIODIC THOROUGH CLEANING OF FLOORS IS STILL REQUIRED.

OUTSTANDING! VERY PROFESSIONAL, ON TIME, EXCEEDED EXPECTATIONS. STRONGLY RECOMMEND

THE LADY THAT CAME TO OUR HOME (MARIA) WAS VERY NICE AND SHE WAS INFORMATIVE. HOWEVER WE MADE A DECISION NOT TO USE THEIR SERVICE FOR THE FOLLOWING REASONS. THEY WILL NOT CLEAN ANYTHING THEY CAN NOT REACH BY HAND. THEY WILL NOT GET ON A LADDER TO CLEAN CEILING FANS AND LIGHT LENSES. THEIR CONTRACT WAS 3 1/2 PAGES LONG. WE JUST WANTED TO GET OUR HOME CLEANED. THE CONTRACT SEEMED TO BE A BIT MUCH FOR JUST CLEANING A HOUSE.

THIS COMPANY HAS CLEANED MY 3300 SQ/FT HOUSE EVERY OTHER WEEK FOR SEVERAL MONTHS. THEY ARE VERY RELIABLE AND ALSO EASILY ACCOMMODATE SPECIAL REQUESTS (CHANGES IN SCHEDULE). WHAT THEY DO IS DONE WELL AND CONSISTENTLY. HOWEVER, THERE ARE A NUMBER OF THINGS THAT THEY DON'T DO (WINDOWS, MOVING FURNITURE, DUSTING THINGS ABOVE THE CLEANER'S HEAD). YOU CAN GET A LOWER PRICE BY SIGNING A YEARLY CONTRACT.