TEXAS MOSQUITO CONTROL

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Took longer than expected but turned out fine in the end.

I am pleased with my decision to install a misting system and use Texas Mosquito Control. We had an extreme mosquito problem in a small fenced backyard surrounded by vegetation in an urban area of Dallas. I tried several other products (zappers and such) with zero results.

After 3 months of using the misting system during Summer 2014, our mosquito problem has gone from a "10" to a "3". We can  use our backyard now, although I still need a citronella candles or coil to be 95% mosquito free. But considering that we literally could not walk outside without a swarm of mosquito attacks, a significant improvement has been realized that was worth the investment.

I compared Texas Mosquito Control with pitches/quotes from other providers. They are not the cheapest (by 10-20%), but they appear to be quality/service oriented and much more knowledgeable about mosquitos. I also like the fact that there was no monthly contract. So far the equipment and remote control has worked great.

Update: In November, Texas Mosquito Control refilled my system without my consent and sent me a bill. Considering the system had 30% juice remaining and that this was right before they asked to winterize/turn off the system, I was not pleased. When I called, she said an email request was sent prior but she could not find proof - because one was never sent. I've gotten all their other emails. She told me the juice retains its potency through the winter, however when selling the system the manager told me that the juice loses potency over time. I understand winter is their slow time of year, but I did not appreciate the last-ditch attempt to squeeze revenue from me right before turning the system off for the season. I would have refilled in the spring anyway but this was disappointing and slightly underhanded in my opinion.

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Overall, the experience has been good thus far. I’ve used their services for only about a year. The system is designed to automatically spray every so often for mosquitos. We seem to attract mosquitos like crazy, so this is a life-saver. Everything’s worked just the way it should.

Very personable owner.  Professional installation in a timely manner.  Representative demonstrated equipment after installation to assure satisfaction.  System has worked remarkably well.

We interviewed several different companies in 2008 and ultimately decided to go with this company because Mark Kellner, the owner made a good first impression on us. The system was installed for around $5000 on our property, and although we continued to have mosquitos here and there, it decreased the overall number of biting mosquitos. The system requires a refill every couple of months, and it also requires winterizing during the months when there are no mosquitos and there is a service charge every time they come out. The problem we ran into with this company is that when you have a problem (ex:broken remote, or need a refill, etc.) and call them, you will NEVER speak to a human. You will always have to leave a message on an answering machine, and several days later, they will call you back and sometimes, they will just come out and take care of the problem without ever setting up an appointment. This happened to us several times and we went along with it because we had already purchased their system and for the most part we were okay. This all changed when our remote control stopped working and we could no longer control the system. We called and left a message, and several days later a replacement remote along with a $50 bill was left on our property without any phone call to let us know that they had been there. In addition to billing us $50, the remote that they left was old, rusty, and with teeth marks. I called and asked for a new remote, especially if they were going to charge us $50 for a "new" remote. Again, with no phone call to let us know they were coming out, a new remote was left for us, but it still did not work. After yet another message on the machine, a technician named Howard calls, and when I tried to explain the difficulties that we had been having with the remote, he says "Lady, do you want your remote fixed or are you going to just &%$# about it? He was very condescending and unprofessional. I contacted Mark Kellner, the owner (and you guessed it) left a message asking him to call me back, and two weeks went by and all I got was an email letting me know that Howard was removed from my account. I don't know why anyone would want someone like Howard coming onto their property. Ultimately, we decided to switch to a company that will provide better leadership, customer service and professionalism. FYI, Mark Kellner owns and operates TEXAS MOSQUITO CONTROL / MOSQUITO MASTERS / MOSQUITO GUARD / MOSQUITO DEFENSE SYSTEMS.

We changed to them because of their lower price to fill tanks. We have also used them in the past to fix leaks in the system & they have always charged us a fair price, shown up when they say they are going to & are very responsive.