TEXAS HOME WARRANTY

I HAVE BEEN A MEMBER FOR ALMOST A YEAR, AND CALLED THEM ON SEVERAL OCCASIONS. THE RECURRING PATTERN IS THAT THE CONTRACTORS WORKING FOR THIS COMPANY DO NOT VALUE THE HOME WARRANTY CUSTOMERS. ON ONE OCCASION MY 8:00 AM APPOINTMENT WITH A PLUMBER STRUNG ME ALONG ALL DAY UNTIL 8:00 PM WHEN THEY SAID THAT THEY WERE NOT COMING. ON ANOTHER OCCASION AN AC TECH [OF COURSE LATE] SPAT CHEW ON MY LAWN ABOUT 15 TIMES, AND DID NOT RESOLVE MY PROBLEM. THE CONTRACTORS WILL ONLY SCHEDULE WITHIN THEIR CONTRACTUAL OBLIGATION FOR PROMPTNESS. I WAITED 3 DAYS IN THE TEXAS HEAT FOR AN AC TECH TO ARRIVE. TEXAS HOME WARRANTY WAS RIGID AND UN-ACCOMMODATING. I WILL NOT WASTE MY MONEY RENEWING.

OVERALL I HAVE BEEN PLEASED WITH THE SERVICE OR I WOULD NOT HAVE CONTINUED TO USE IT FOR 10 YEARS. ONCE OR TWICE I HAVE HAD A REPAIR REQUEST SLIP THROUGH THE CRACKS, NECESSITATING A FOLLOW-UP CALL FROM ME. I ALSO WAS UNHAPPY WITH ONE PARTICULAR WORKER ON ONE JOB. MOST OF THE TIME I GET A FAIRLY QUICK RESPONSE TO MY REPAIR REQUEST, AND THEY SEND A COMPANY THAT DOES GOOD WORK. THEY ALSO FOLLOW UP TO INSURE THAT EVERYTHING WAS DONE PROPERLY. I HAD ONE BIG RUN-IN OVER A MAJOR REPAIR THAT REVOLVED AROUND THE ISSUE OF ANNUAL MAINTENANCE ON MY A/C UNIT. IT WAS FINALLY RESOLVED IN MY FAVOR, BUT I STRONGLY RECOMMEND HAVING REGULAR MAINTENANCE DONE TO AVOID THIS ISSUE.

WE WERE PLEASED WITH THE SERVICE WE RECEIVED FROM TEXAS HOME WARRANTY. THEY FIXED THE PROBLEMS WE HAD OR THEY REPLACED THE ITEM. ALL FOR $40 SERVICE CALL FEE. THE ONLY COMPLAINT WE HAD WAS THAT IT SOMETIMES TOOK THEM A LITTLE WHILE TO GET A SERVICE TECHNICIAN OUT TO OUR HOME. THIS WAS A BIG PROBLEM WHEN OUR AIR CONDITIONING WENT OUT, AND IT IS THE MIDDLE OF THE SUMMER.