He was prompt to call me back from my first message, a little late to the appointment but called me right back, and considering every skylight in Coppell was busted I knew he was super busy and I really did not mind. He also had two appointments after mine and it was like 4 or 5 on Friday when he finished my house. He was super knowledgeable and worked fast. So far it isn't leaking lol 6-28-12 I had my roof done today. The roofer was thinking the Velux flashing kit I bought wouldn't work b/c the size of the new skylight Chris put in was a bit different than the one it replaced. Well, I called Chris, and although it was quite lucky, Chris was heading my way anyway for some other jobs (because people are smartly hiring him), he talked to the roofer on the phone to get them started while he was on the way, and came to my house to climb up on the roof with the roofers and make sure my Velux was installed completely correctly along with my new roof. He did not have to do that. He did not charge. This was already late in the day and he made time for the unexpected stop. He makes sure it is done right and does not leaving you hanging. If you want a skylight, hire this guy.