PICTURE PERFECT LANDSCAPING

"It has taken me a long time to respond to this review because I'm not in the habit of arguing with clients nor of making emotional responses. Work was asked of me which I performed. The client has other issues in the garden not related to my work but continued to insist that I was the cause. I made numerous trips out at no additional cost to the client to assist in correcting these issues. In the end, when more work was requested in addition to the original contract, I explained that I would not service her area with new work. This is when she wrote the negative review. Several months after the fact, I was called by the client to recommend someone to service her malfunctioning system. Since it was warranty work, I responded and drove out to look at the system. She had someone work on the system since I had last and who completely rendered the rain sensor un-operational. I replaced the sensor an no cost to the client though it clearly states in my contract that the warranty had been voided since another repair tech had attempted a repair. It wasn't for another two months that I would discover the negative ad. I've been in the business for a long time. I've known a lot of contractors. Nobody stays in business who is a straight F contractor."