Paradise Air

i called paradise for air duct cleaning sins my house is 10 years old and never had
them cleaned. the crew arrive and start the work.the tech told me the
service come with free dryer vent  cleaning witch i did not know but he
did it as well.they check my a/c unit to c if there is any dust or mold
issue but they didn't  found any mold and they told me there  is  a
little  dust in the returns air but not enough to recommend to clean
them, may b another year do to my 5" filter i have in the a/c unit.i am
very pleased with the services and will recommend them to my friends and
family!!

They are horrible and just a plain rip-off. They get you with the coupon and come up with lies my ac unit was dirty and supposedly found all kinds of problems. I should not have listened because they also tore up my ac unit I had to call a real repair man. I complained to BBB and the attorney general. Please do not call them they are HORRIBLE.

Terrible company, I have no idea how they stay in business.  They use mis-leading ValPack coupons to get into your home.  I called the day before to confirm the charges and he said $128 for 2 units.  I do not trust them at all, I do not think they do half of what they charge you for.  They probably do more harm to the ducts than good because they do not reattach them the same way they were and who knows what hidden damage they do on the inside.  They offer a 5 year warranty knowing you will never want them back in your home and will never call them back.

They came out to do the service. They removed the grills and cleaned each vent. They found some mold. They did something to take care of the problem, which was fine. However, when we got the final bill, it was for 611.61. I asked them about the 15% discount and we were told it does not apply. We felt very intimidated and could not understand why it was so much and why we could not get our discount. I called to speak with John at Paradise Air and let him know we were not happy. He was supposed to have a supervisor call us back but no one did.

Horrible - do NOT use! Called at about 10am, said they would be there in a half an hour - an hour later they showed up. They brought their materials in and then decided to go over prices, etc...with us. The coupon was misleading - it is not for the whole house - only the supply vents and not the returns. They wanted to charge $124 per return - we have 6. Then they wanted to charge $399 to clean each unit, we have 2 and then for anti bacteria $199 each unit, again, we have 2. After much talk with them and looking at our unit, we asked if they would come down on the return air price since the coupon was misleading and they would not. We decided to only get the supply vents cleaned. Well, the first question of the day was would you like us to go from the unit down or from each room and up. We figured from each room and up so they don't even mess with our units. Well, they started work and they were going from the units down. When asked, we were given the run around that this was the same - not what we wanted. There was duct tape taken off of our tubing and just thrown in our attic. The duct tape was NOT replaced, instead it was zip-tied. They also installed our air filters that we had backwards. Then they just quickly steam cleaned our carpets - I would say soaked our carpets with water. Not sure how much cleaning actually happened there.

I called the company within 30 minutes after the repairman had left, spoke with the supervisor, and the supervisor said they would be out to fix it first thing the next morning. They still haven?t came. They had zero concern for the customer. I had to call another heating contractor to get the heater working again.