In 2010, the old cracks were growing and new cracks appeared. I had to chase them with countless phone calls and they finally send out a technician who suggested they should have dug in a French drains to control the water near the house. A few weeks went by, I called him back to find out he no longer worked at Olshan, and no one else ever came back to continue his work.
About that time, my wife’s mother, father and grandmother died and then our 23 yr old son died and our foundation problems went to the back burner. In June of this year, I entered a BBB complaint and someone called me back right away and scheduled to have a technician come out to take leveling measurements. He said I would have to have a sewage check performed before he could do anything; that cost me $2,000. He scheduled at least 3 more measurements each 4-6 weeks apart and the last time brought an out of town with him; they both agreed there was not underground leakage, that my foundation was soundly made and yet they were both without answer or a plan to mitigate further damage. In addition, they found several of their beams had dropped causing the house to settle; this is the reason they came out originally and the warranty guarantees against this from happening. This was probably caused because the beams were only pushed 8 feet down rather than 30 feet. They also found out that there was 1.3” difference between their center measurement point and a beam 12 feet away, while the maximum allowed in 1” for 30 ft.
The technician stopped returning my emails and phone calls. I sent him another letter suggesting they refund $10,000 as they were obviously not able to fix the problems I paid them to fix. I emailed and called the area manager who also refuses to make any contact. So, I out $19,500 with a house in worse condition than it was when I hired them and they won’t call me back while there
are in violation of their lifetime warranty.

Went as promised

Our water heater went out suddenly. Home Depot could not deliver one for 2 weeks but advised me to buy one, put it Will Call and schedule a plumber via their hotline to pick it up and install it for me. The Home Depot hotline connected me to Olshan to do the job. The person I spoke to was very helpful and gave me some additional information along with measurements to check for the doorway and base area. After measuring, I learned that the water heater I had purchased would not fit in the water heater closet due to the doorway width and base size. The Olshan agent was reassuring and was able to provide a similar water heater that would fit. It was 9 yr instead of 12 yr warranty, but would fit. By buying the water heater directly from Olshan, I avoided their $100 fee to pick one up at Home Depot's Will Call.
The plumber arrived on schedule the next day with the water heater and expansion tank. He was very professional. He explained the additional modifications needed to meet new city codes, and let us know that the city inspectors will also check for Carbon Monoxide filters in the home when hey inspect the water heater.
He provided detailed information, answered all questions and cleaned up everything. I would use their services again.

Though we waited several months from inspection until we got a date for them to come to do the work, they did arrive as schedule, did the agreed upon work and did a good job of cleaning up after themselves before leaving. Once or twice before they had done warranty work on work that had been previously done. Now we have almost 75% around the house stabilized with piers, plus 3 interior piers. They had bought a company who had done the initial foundation work and have followed through, cheerfully, with all warranty work.
Don't use them if you are in a hurry because they generally have at least 6 weeks wait to get an appointment, or at least that has been our experience.
I will say that we didn't feel confident in the honesty of several companies whom we had talked to before deciding to wait the 2-3 months to get Olshan to do the work. We will transfer the warranty to whom ever buys our house (we are planning to downsize in the near future).

In October 2012, we scheduled an appointment with Olsham, but had to cancel, They were very nice about this.
In January 2013, we asked them to come out for an evaluation and quote. Their presentation was by far the best of the four firms we talked with. The men were courteous, professional and well prepared.
We went with Olsham as their price was competitive and they had received several good reviews. The work was scheduled for 15 piers to be installed on March 6 and 7. They were on time to start work with 6 men and worked very hard during the day. I was at home when the work was performed. They completed the job in one day and did a great job of clearing the flower bed and yard of all scraps.
When they were done, a representative came by to review the job and job site. He also discussed the work performed, including changes they had recommended during the installation.

On Friday May 10th, one water heater started leaking. Arranged for replacement of two water heaters through Home Depot. Olshan Plumbing came to the house on the next day, Saturday May 11th in the morning to complete the work.

They came out and gave me a free quote before I decided to hire them. I had no idea that Olshan installed patios. When I did decide they listed to all my wishes as far as size, location, type of stone, etc. They installed the entire patio in less than a day. Very happy with service!

The first availability was 3 weeks out!!! Other companies scheduled an appt for the next few days.
I did Not necessarily take it as a bad sign. it is either they are very busy or underhanded, just could not meet my timeline...

We contacted Olshan and they sent an estimator out to access the foundation damage. We had several different companies come out to do an estimate. Olshan was the most expensive, but we were most impressed and comfortable with them. We decided to go ahead with the foundation repair and they worked with us to get a crew out as soon as they could, which was about 30 days. But during a couple weeks into the 30 days, they called and told us a crew had come available if we wanted to get the work done sooner. We were happy to go ahead and get this behind us.
They crew showed up on a Monday morning as promised and reviewed the job specs with us. After his assessment of the work to be done, the crew chief told us, we needed an additional pier inside the house. He also told us that the way the specs were drawn, he felt confident that he could move one of the speced perimeter piers to the inside with no degradation of the quality, and minimal impact to the price. It made sense to us.
The week of the repairs, there was rain scheduled for the middle of the week. We talked with the crew chief about alternate plans if the rain actually came. It rained on Wednesday, and they had to delay completion of the work by one day. So the original 3 day estimate turned out to be 4 days. After they finished installing the piers, the cleaned up, and re planted our shrubs. During the whole process, the workers were very professional and respectful of our home. Bottom line, is that we were very pleased with the work, the crew and the overall experience. We have already recommended Olshan to others.
There are a couple of things that they could have done better. First, they should have told us that more than likely, none of our shrubs would survive the ordeal. Yes, they did inform us that all the shurbs may not survive. Actually, none of them did. I just think they should prepare the client for worst case scenario. Second thing is that they should have told us that since we were havingsome interior piers done, and one of them was in the bedroom, we should plan to vacate the house during the work. Which is what we ended up doing. Once they started to jack hammer the slab inside the house, it quickly became apparent that there was going to be far too much dust and dirt for us to sleep in the house. They did tell us that they would cover everything with plastic which the crew did a really good job of doing. But again, I believe the client should be prepared for worst case scenario, so it would have been nice if we had been told that we may want to consider vacating the house during the work.
However, as I said before, overall were are very pleased with the work and would not hesitate to use them again or recommend them to others. They were the most expensive, but you know the old saying.....You get what you pay for. We figured that the foundation of our home was not something we wanted to make a mistake on. We are very happy with our decision. I believe we got what we paid for.

Very well. Complete story appears above.

They said that they way they install the peers are better than anybody else, but I can't say anything about that. However, my objection is they came back after they finished and said that I need additional work inside the house, but they didn't tell me that before.

They were clean, prompt and did a great job. I had my own structural engineer on site to make sure everything was done appropriately. They got the job done within the week they said it would take. The work was excellent and the house is level; they did a fabulous job. The price was excellent; we were able to negotiate it down. They left the house as clean as they could. I have already referred them to a neighbor.

They did an excellent job.

The work went smoothly. They dug a trench along the side and back of my house to give them access to the foundation. Piers were placed carefully to raise the back and west side of the house since it was noticably lower than the front and east side. I was home the entire time and was kept informed by the supervisor. The supervisor also kept my son informed of what was going on and how each stage of the work would be accomplished. When they left the back yard was cleaner than when they arrived. There were no papers or soda cans or water bottles left in my yard. Actually, other than freshly turned soil there was no evidence any workers had been present. The job was done as stated in the estimate and in the time promised.

They had accidentally broken some sprinkler lines and when we complained about that, they came out and fixed them for free. One thing that I was disappointed about was we called them 3 times trying to move our schedule and they said they can't. Then they called up later and said we need to have a holiday party on the scheduled day, so can we move it to a closer date? They couldn't work when we desperately needed to move the schedule, but as soon as it interfered with their holiday party, they moved it. Then they tried to complete 2 days work in 1 day and our foundation is not quite right.

After doing some fairly comprehensive research and receiving several competitive bids over the phone, we decided to go with Olshans Plumbing for the following reasons:
(1) They did NOT assume that they already knew my problem before I described it to them,
(2) There WERE patient, asked good questions and very courteous in talking with me over the phone,
(3) Scott did a great job, cleaned up after he was done, and answered all questions I had during the installation process,
(4) Their prices were VERY competitive considereing i wanted a much higher grade of HW heater than what the other plumbing companies offered as and quot;standard.and quot; These models (offered by the competitiors) were spec-grade, lower quality, less years of warranty units that maximized the plumbing company's profit margins but not at all what I was looking for.
Two thumbs up for Olshan's Plumbing from this very particular, sometimes-demanding Engineer!!

They had to repair my foundation a couple times because they didn't do it properly the first time and now I have to repair it again.

They broke a lot of our concrete and did not fix it. They also tore the limbs off of a tree and severed the roots of the tree which caused it to fall. They fixed the foundation but caused a lot of other problems and did not come back to fix them.

They were fine. They did a good job. The initially they came and were pretty responsive. A year or so later I had a problem and he said it would take me three months to get on his schedule. I told him that he had already done the work and why would it take so much time for somebody to come and answer couple of questions. After they got the job done their customer service was not that good. However, they did send somebody out after I made the statement and it did take them a month or two to come out.

The people at Olshan with whom I dealt were all accommodating and helpful.

My washing machine and dishwasher were both backing up into my sink. This company had previously installed my hot water heater at a reasonable rate and excellent service, so I called them out again. He was running late because he got caught in the 635 5pm traffic coming out of his last call in Lewisville, but called to let me know. Once he arrived, he apologized, but I told him it wasn't a problem, which it wasn't. He ran a camera down the 1st clean out drain, saw no problems with the pipes (other than build up), and then snaked them out. He then went to the kitchen clean out, ran the camera and saw quite a lot of build up, so he snaked it out. After snaking, he checked the pipes with the camera again, and then tested by running the dishwasher and draining it. He reported back to me that he had checked the pipes all the way to the T. I had a $50 coupon from when I used them previously, and he already knew to honor it when he wrote up the bill. I am very happy with this plumbing company and plan to use them from now on. They are reasonable, do very thorough and efficient work, are professional, and seem to want to do a good job because that is how they work, not just for a good review.

No call , no show, need I say more?

It went well. The team was very clean and picked up after themselves. They did break one sprinkler pipe. They provided the service as described. When presented with the bill for the sprinkler break they paid it promptly. The team they send out is always good.

There was nothing that I disliked about them. I thought they were easy to work with. I think their service is good. They were very professional. They were organized and they were generally pretty easy to work with. We will use their services again in the future.

sorry, I put it in the wrong box. See explaination for both in the previus question.