NOA Services

Jerry was very nice and professional. He explained why I needed a deeper clean on my chimney and helped us be able to do that. He was patient while explaining the issues with our chimney. I would hire him again.

I totally was scammed by a NOA Services worker. The moment he walked into my house he said that the cost is $79 but if there is blockage the it will be $259 and if I had a screen over the vent outside then it will be $399. I knew at that point the $79 quote when I made the appointment was just to get the appointment and then hit me up with the higher cost. When he pulled the dryer from the wall he to me that the vent tub from the dryer to he wall was too long and that he was going to cut it. I told him no and to leave it. He said again that it was too long and it needed to be cut and why I don't want to cut it? I told him because I bought it and I don't want it cut. He said fine and that he will leave it. When he inserted his fishing pole like rods up the vent and drilled for two seconds lint came down and he immediately said that there was blockage and the price will be $259 and if there is a screen over the vent outside then the price will be $399. I was thinking no wonder our dryer wasn't drying properly and left him and his helper to do their job. He later asked for a trash bag and a broom to clean up the lint from the vent. When his helper handed me the trash bag I was in complete shock. The bag was tied in a knot at one corner that held enough lint to fit in my hands if placed together. If that was all the lint that came out of our vent how in the heck was there blockage. As I looked back to when he initially placed the rod in the vent and did two seconds of drilling the amount I saw then was actually all that was in our vent. That to me was the $79 cleaning quote I was given when I made the appointment. If any lint comes out during the initial drilling then NOA Services considers that as blockage you will be charged the middle higher price. I do not recommend this company and if I could have I would not have given them 0.5 of a star per question but something was required so I selected the minimum. On top of that their cleanup was 0.5 of a star because there was a layer of lint on the floor, baseboards, and countertops as well as on top of the refrigerator that is also in our utility room. I was charged three times the initial cost for hardly any work done and I had to go behind them and finish the cleanup. Will never set foot in my house again.

I called on a Friday to set up an appointment for the following week. The appointment was for a Tuesday between one and four. So on Tuesday before I left work early I called to verify that the appointment was still good and the technician will be on time. They said yes. At 345 I called them again saying I have not heard anything and it is almost four. The woman said she will have the technician contact me right away. Thirty minutes later still nothing. So I called several times with no answer. Left a voicemail. And now it is the next day I called them again with no answer and have not received a call back. All I see are great reviews which is why I chose them. But I figured people should know that it is not all great.