Monitronics Security

We purchased a security system for our rental properties. When they're vacant we set the alarm and trust the monitoring company to notify us if any issues arise. We purchased a 3 year service agreement on 5-10-17 for $1,241.10. On July 15th 2017 I called the service contractor who moves the systems B & D Security as well as Monitronics Security (the ones who monitor the system to give them the new address. They moved the system as of that day. We had the 1st break In happen on 8-24-17.They called us to let us know police were being dispatched to 3442 W Aster Drive in Phoenix. When they called back they said "no disturbance has happened at 6210 S 4th Ave in Phoenix. I told them they had the wrong address (that was the previous address before Aster Drive) They then stated they would resend police to the correct address. The next morning I went to Aster drive and the back door was wide open. We had a junkie sleeping on the floor in one of the bedrooms, needles laying around in the kitchen, bathroom & bed room. I removed the druggie from the home & called Phoenix PD they informed me that they were never called to the Aster address. I then called Monitronics and asked why I was ignored & told them about the damage to the home as well as the harmful situation I was placed in since the intruder was still in the home when I arrived. NOTHING WAS EVER DONE ABOUT THIS. On 10-11-17 the same thing happened except now I had a broken window & furniture missing. They also hit up the home again on 10-23-17. At this point I receive a bill from Phoenix PD with charges for dispatching 3 times to the 6210 S 4th Ave. I called endlessly stating that they're still NOT monitoring the correct address. My voice has fallen on deaf ears. I escalated the issue & never got called back. I finally reached a supervisor Dan who stated that because their contractor B & D security never sent signals clearly to the Aster drive address they never changed the address on Montironics side. I asked them to review ALL OF THE CALLS I HAD MADE SINCE JULY 15th. AGAIN- he said he would call me back and NEVER DID. I got ahold of him again & he asked me to call B & D security myself to handle the issue. I called and spoke to Maria. She stated that the contractor they hired was Marcus Polland and gave me his contact info stating he was a third party and since it was somehow his screw up I could go after him. I told her she's the one who hired him so she would be the one dealing with Marcus. Maria told me if I wanted to pursue the issue I could but I needed to hire a lawyer. Then she hung up on me. I called back and asked to speak to the highest manager in the company above this Maria lady. They said "If you have a lawyer you better call them" She then hung up on me. I hired Monitronics for 3 Years to provide security and I am not receiving any security for any of my homes. If I would have known they were this bad at their jobs I would have cancelled their service a lot sooner. I am now out over $2000 because of this issue and my losses. I am requesting a full refund of the service fee from Monitronics that I paid on 5-10-17 in the amount of $1241.00. I realize this is over the normal timeframe for a refund but Visa policy states that if I am being provided an ongoing service and am not receiving the service I should be refunded.