Mister Glass
About us
Mr. Glass
Business highlights
63 years of experience
Services we offer
Auto glass, fogged insulated unit, framed & frameless glass shower doors, glass table tops, install & replacement., mirrored walls, patio doors repair, shelving, wardrobe, windows
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.860 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 12% | ||
| 3% | ||
| 0% | ||
| 2% |
Showing 1-25 of 60 reviews
Charles M.
Nov 2023
‼️Please save yourself from a disastrous experience! DO NOT EVER LET THESE PEOPLE TOUCH YOUR CAR‼️ Told me my suv was ready after installing sunroof glass and when we got there to pick up our SUV, the headliner was mangled, stretched, torn and hanging all down. Light was dangling from roof and hanging down! Said oh well we’ll work on it tomorrow after we drove 40 minutes across town to get our suv. Next day sent pics before I would go get our car and now I see it’s glued up, discolored and stretched out terribly! We refused to take it that way and they told us they’re not going to fix it. It’s your problem‼️ So then working through my insurance company and finally getting a supervisor to look at pictures and discuss issues with me they paid for a whole new liner since it was mangled by these gorillas! 3 WEEKS LATER WE FINALLY GET OUR SUV BACK FROM A JOB THAT WAS SUPPOSED TO BE ONE DAY TURN AROUND‼️ NEVER EVER TAKE YOUR VEHICLE TO THIS HORRIBLE PLACE ‼️‼️
Jeff A.
Jan 2018
Pricing was competitive and their quality was great. They had originally come out with a door that was 1/4" too tall, so the door didn't quite line up with the other glass wall. I didn't even notice it until they pointed it out and said that they'd have the replacement ready next week. They came back out and put in the door that aligned perfectly -- no extra cost to me. About 2 years later, the door had slipped down just slightly and was rubbing against the tile on the bottom. I called them out and they were able to come out a couple of days later to adjust the door with no charge. Happy customer, will definitely keep them in mind in the future.
James M.
Jan 2017
We had a small communication hickup in the beginning, but once I got the right guy on the phone, it went great!
Patti G.
Sep 2016
It went perfectly, he was on time and so nice, he got all the glass vaccumed up and was finished in the time that he said he would be. I haven't had any problems and it still looks like a new car.
Elizabeth L.
Sep 2016
Great! The technician was prompt, professional and took very good care of me and my vehicle. It was a great experience. I would recommend Mister Glass to anyone.
Shane D.
Apr 2016
unknown
Ross R.
Jan 2016
unknown
Valeria B.
Jan 2016
unknown
Walter W.
Mar 2015
unknown
Daryl T.
Feb 2015
unknown
Sherry J.
Dec 2014
Very professional. New glass looks great.
David S.
Mar 2014
The rep arrived 20 minutes early and replaced the glass on my car in a very professional manner. He was very courteous and performed the job in a timely manner. I would highly recommend this provider and would definitely use them in the future.
Matthew F.
Mar 2014
They were able to replace glass quickly on the same day they came to look at issue. I wasn't able to get them out same day, so I had the broken window for two days. But when they did come, they fixed the window quickly. It took about an hour.
Rick K.
Feb 2014
They were great.
Andrew S.
Dec 2013
Replaced broken window and vacuumed up all broken glass
Christine D.
Oct 2013
First attempt of installation went poorly. The silicon caulk never set. We were without use of the shower for over a week just due to the glass install. After the second install, using another silicon product, all went well.
While the installer addressed the issue, he was uncertain why the problem occurred, which made us a bit uncomfortable with the product.
While the installer addressed the issue, he was uncertain why the problem occurred, which made us a bit uncomfortable with the product.
Response from Mister Glass
"Hello, Thank you for your comments. There are many reasons why silicone won't set properly, but the two most common are: 1. You get a bad tube. Similar to getting a piece of fruit, sometimes you aren't able to tell until you get to see the inside. 2. Silicone gets wet before it has time to completely dry. If you jump the gun in using your beautiful new shower before it has time to set, the silicone will remain in a gooey state. Things happen during installations at times that are beyond our technician's control. If something like this happens, we are more than happy to come back out to resolve the issue. I am glad you were happy with the rest of the installation and the overall final product. Please let me know if you have an additional concerns. Thanks, Addison Seifert"
Julia C.
May 2013
The actual procedure went well and the results are about as good as I could expect.
I was disappointed, however, that they didn't tell me the impact the "no cost" treatment would have on my car insurance. Surprise! When I inquired with other companies, I was told that my rate would be higher because of this claim. You'd think insurance companies would see the benefit in stabilizing a rock chip versus replacing a windshield, but a claim is a claim. So I'm stuck with my existing insurance company until this claim rolls off, in about 3 years. I could have save a lot more if I'd paid out of pocket, then switched insurance carriers.
While I was doing the paperwork, I had to talk to the insurance representative. She never said a word about the effect this would have on my insurance. Everybody made it sound like "No problem! Isn't this the greatest insurance benefit ever? To me, this is deceptive. I wonder if they're in this together becasue I'm stuck now for another 2.5 years.
I was disappointed, however, that they didn't tell me the impact the "no cost" treatment would have on my car insurance. Surprise! When I inquired with other companies, I was told that my rate would be higher because of this claim. You'd think insurance companies would see the benefit in stabilizing a rock chip versus replacing a windshield, but a claim is a claim. So I'm stuck with my existing insurance company until this claim rolls off, in about 3 years. I could have save a lot more if I'd paid out of pocket, then switched insurance carriers.
While I was doing the paperwork, I had to talk to the insurance representative. She never said a word about the effect this would have on my insurance. Everybody made it sound like "No problem! Isn't this the greatest insurance benefit ever? To me, this is deceptive. I wonder if they're in this together becasue I'm stuck now for another 2.5 years.
Response from Mister Glass
"[member name removed], First, I want to thank you for choosing Mister Glass, and I am glad that you are happy with the work we completed on your vehicle. I will try to address some of your insurance questions, but again, we are a glass company, and you should really consult with your specific agent and/or company for more detailed answers. In a way, your insurance company is rewarding you for being responsible and getting your chip fixed early on by waiving your deductible. It's a win/win for the policy holder and the insurance company: you save them the money for paying for a full replacement, and therefore they waive your deductible and save you $50-$60. That is why some market this as "no cost" (out of pocket cost) to the policy holder. And from everything I have heard, this is not a big tick on your insurance record because it is no fault of yours that this damage happened. As for being in it together, I can assure you that is not the case. Insurance companies tell us exactly how much they will pay for any work, repair or replacement, on any vehicle their policy holder has. Since almost all glass work is filed under insurance unless it is less than your deductible, we handle thousands of insurance claims per year. Glass claims are the most common claim on an auto policy, so it is just the nature of the business. As far as sticking with your insurance company for the next couple of years, I would recheck this. You should be able to switch insurance companies at any time, and a chip repair on your windshield should never hold this up.You might have been speaking with a confused or misinformed representative. Please let me know if there is anything else we can do on our end to help you with your claim."
Barry Q.
May 2013
Without issue.
Response from Mister Glass
"Mister Glass appreciates your business and for taking the time to share your experience! Thanks"
Margaret A.
May 2013
I had an appointment and they came out to that location and repaired it. It was excellent. We were impressed. The price was reasonable but I'm not sure what it was.
Response from Mister Glass
"Thank you for your comment. Your insurance company rewards you, the policy holder, for being responsible and getting your chip repaired by waiving your deductible. We bill them an agreed upon rate, which is around $50 depending on who your insurance is with. Thanks again!"
James T.
Apr 2013
I called Mr. Glass at the recommendation of my insurance agent. They responded quickly, performing a quick fix and then returning a few days later for a more comprehensive repair of an improperly sealed window that was leaking.
Response from Mister Glass
"Thank you [member name removed]! Call us after the next rain storm and let us know if any leaks are remaining."
Johnny E.
Apr 2013
Good experience.
Response from Mister Glass
"Thank you for taking the time to let us and others know how we did on your installation. Sometimes there are complications in windshield replacements. Not often, but they do happen. We appreciate your patience in allowing us to resolve the issue. Please let us know if anything else arises. Thanks."
Dallas D.
Mar 2013
Completing this well after the fact. Do not remember date and price. But do remember them being professional, knowledgeable, fast and detailed in what to do next. Would definitely call them again
Oscar G.
Mar 2013
They were courteous and very prompt, and they took care of everything. My overall experience with them was great. The quality of their product was excellent.
John R.
Feb 2013
They came out right on time, did the job, the windshield looked great afterwards and there weren't any complications.
Jim L.
Feb 2013
Went well. They installed the windshield for me while I was watching my son's hockey game at the rink. Totally met my schedule and my convenience.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Mister Glass is currently rated 4.8 overall out of 5.
Mister Glass accepts the following forms of payment: CreditCard
Yes, Mister Glass offers free project estimates.
No, Mister Glass does not offer eco-friendly accreditations.
No, Mister Glass does not offer a senior discount.
No, Mister Glass does not offer emergency services.
No, Mister Glass does not offer warranties.