Micro Center

Horrible customer service, poor management, and shady sales people. My husband spent a couple thousand dollars in products to only be given the run around at the Dallas center. Their company as a whole has poor communication and unable to speak to anyone directly at the store unless calling countless times. I'd give zero stars if I could.

Ended up with a refund and bought a CyberPowerPC. Do yourself a favor and beware PowerSpec. You are just expendable to the staff. Update May 10 2023 Called in Customer Support. Tech went the normal troubleshooting process everyone does, but then proceeds to tell me to look at the MB to verify the status light in the posting process. It's stuck on the 3rd light which is Video, exactly like it was before I even brought it in for fixing. He states that the problem is with the video aspect (wow, really?) and instructs me to do a CMOS Reset and that would fix the video aspect issue. At this point, I believe that everyone in MC thinks I don't know anything about computers, the CMOS Battery affects the internal clock and does not block the PC from posting a startup process, but he swears that 95% of the time it fixes my posting issue. Guess what? I still have a $1k+ paperweight LOL. It's either the MB or GPU and if it were the GPU, I would get an image from the MB outputs with the GPU taken off and it's not happening (GPU was taken off by the instruction of the CSR by phone to do the failed CMOS Reset fix). Then a lady (Manager) from the store calls me, offers to fix my PC on the spot as soon as I come back into the store, great! an extra 500 mile drive ($$$) thanks to a tech that didn't change the MB like I told him in the first place. How many times do I have to drive down to Dallas for them to actually fix my issue? Also, If you pay for the extended warranty, their webpage states "Priority repair with expedited service at Micro Center"; what I got got was " You aren't the only out of state customer". At this point, they should just give me a new PC because I don't trust a tech that considers a reimage to be a fix for a posting issue on the MB and doesn't even do a backup of all my data on even a flash drive before nuking my PC. 1⭐️ > 0⭐ if it were possible, lol Update May 9 2023 So went Saturday (May 6) to pick up my PC. Tech informed they did a reimage and performed tests, to his account the PC was running how it is supposed too; One detail, I explained to the tech that the motherboard needs to be changed because after doing some research the Asus X570 Gaming TUF motherboards came out faulty. The motherboard was not changed and was blamed on a corrupted OS. Went back my merry way to Tulsa, plugged it in, everything good. Fast forward to Tuesday May 8, PC is turning off by itself, playing a game the screen turned green and lost visuals completely and today I turned it on, booted to just go black. So all my data got blown to nothing, I can't do my school work, and I can't keep running my CAD projects on an unfixed PC. It's unacceptable that a company sends out a faulty product just to get a customer out of their hair. Thank you Micro Center for selling me a $1000+ paperweight and an extra 2 year warranty with it, then fixing it so it can turn into a turd bucket. Then all of the CSR's start sending emails on how they can make it better because they got a negative review?. Here's a few ideas, hire more people that can answer the phone, give periodic status updates on repairs, actually fix the stuff that goes in your store.? 2⭐️ > 1⭐ May 4 2023 So, I bought a Powerspec in September. Everything was working awesome till it just stopped last week. Customer support is a nightmare, website chat doesn't give you any answers and drop the chat when it's convenient for them, there's no phone number to call in store due to not having enough staff, to reach anyone in store you have to text to see if someone miraculously answers and I'm still waiting an answer 4 hours later. Drove down from Tulsa 4 hours, Tech asked manager about expediting, 48 hour wait. so 4 days after, no life signs whatsoever when it's most probably a motherboard or processor swap; know trying to get a hold of anyone just to see what's happening with my PC and I'm up in the air. GREAT! My friend recommended this place, but I had a better experience with CyberpowerPC; they keep track of everything by phone and online, plus they keep you up to date with the repair! 1 Share Response from the owner a month ago Hello, Yanuel. This is unfortunate to hear. We see that you have had a few chat interactions with our online team regarding the potential wait time for your device. We apologize that this has not met your expectations. We can share your concerns with the store to see if any progress has been made with your PC. Thank you for reaching out.

When I purchased my Dell computer, I went to Micro Center because everyone there knows a lot about computers. I also purchased the 3 year repair warranty in Jan 2011.
When my computer malfunctioned, I took it to the Repair Department on N Central Expressway on a Saturday. It took a while to explain to the intake person that the computer would not boot up, and that in fact, it kept trying to boot up every 2 minutes for up to 1 hour. Finally, I was told that the Dell repair person was coming in on Sunday and would call me. The warranty was confirmed.
I then spent the next 4 weeks trying to get someone to call me back. When I did finally talk to someone, I was told that it appeared to be a problem with the power supply, which was ordered. Again, I had to call back several times, and then I was told that the power supply was placed in the computer, but that the Micro Center power supply tester was bad, and that the problem was not the power supply. A mother board was ordered.
Just to be particularly irritating, I had to leave town and left a message for the Repair Department to call my husband Friday and let him know when it would be ready (he had kindly offered to pick it up). This time someone called back (although this is my computer and my money, wouldn't you know they would return a call to a man).
Finally, I was told the mother board was arrive on Monday and would be installed on Tuesday, on which day I got only the second returned call. I had taken the computer in for repair on 8-Jun-2013, and my computer was finally ready on 1-Jul-2013.
I have had difficulty getting a computer repaired by Office Depot (my father's, also on a bought warranty) and now again with Micro Center. I think buying an in-store warranty is not worth the hassle. I even sent an email to the manager at the store and have yet to hear from him.
My first bad experience with Micro Center but it was a doozy....

I took the computer to Micro Center in particular because the diagnostic fee was one of the most reasonable I was able to find. But, there was a 5 day wait on getting the diagnostic done, and it really did take 5 days. On the fifth day, they called me with an update that it was a power supply issue. I knew that there were some cosmetic issues (missing keys and broken trim) and they did point them out to me, but they did not pressure me when I said I didn't want to fix that at this time. Once I arrived to pick up the laptop, they helped me find a refurbished power supply so I could save some money on the replacement part.

If I could give a grade of A+, I would without hesitation. The service was speedy, the charges reasonable. The response to the returns of TWO computers were handled with no question other than "what did it do?"
When I took my old computer in, they diagnosed it overnight, and refunded our repair fee when we decided not to repair it. They recovered my data from the old hard drive.
.The best experience for me was that after the first 2 computers froze, I said I wanted a computer with Windows 7. They asked me to pick one out and exchanged it on the spot. It was a different manufacturer and they didnt hesitate. They made a stressful couple of days a lot easier.
We have bought computers from them in the past. The computer that crashed was not bought from them - we lived in another state.
I will buy from them again. I will use them for service and buy software with them. They have great sales and the service is beyond wonderful.

I bought a television from them it's still in good condition and have a warranty on it.

If I have any kind of problem with my computer, I go to them. They are fairly priced. Their service personnel is very good, always striving to meeting my needs. Their personnel have been there for over 10 years, and I really like that. Marvin Meade is a technical support representative, and he's been especially helpful. I recommend Micro Center highly. If you have a problem, they can solve it.

Dell would not let me register the computer with them. I was told MicroCenter had to change the registration from their name to mine. 2 weeks, 8 phone calls, and 2 emails to MicroCenter to have them change the registration have failed to get them to act. Repeatedly, they have assured me that they would complete this transaction and would inform me when it had been completed. Their incompetency is matched only by their rudness. Every person with whom I have spoken has behaved in an unprofessional manner.

I go here because it's so convenient. They have a good selection of hardware that I need. The customer service here could definitely improve but I'll keep going.

They replaced the motherboard, which they said had blown its BIOS chip. But the problem kept recurring. I took the unit back 3 times. Finally took it to another shop; they determined that the tech at Micro Center had set the Bios settings on the new board incorrectly and that some of the wires were connected incorrectly. Once those items were corrected, the unit worked fine. I also found 2 viruses on the unit, which weren't there when I took it to Micro Center. A good tech should have resolved these issues quickly. On my last visit, the Micro Center tech even had the audacity to tell me that they were 100% sure that everything in the computer was OK and if I brought it back again, they would have to charge me a whole new set of fees. The tech at the new shop fixed everything in less than an hour.

I should add that I am quite savvy about computer related matters so, when I went in to Micro Center, I had already reduced the diagnosis to a couple of possibilities. Also, this report is more about something that Micro Center is unable to do rather than about something that they did. My problem with Micro Center in this situation is that they only have a one-size-fits-all process in which you have to leave the computer and pay $70 for a diagnosis. What I needed was a one-on-one session with a qualified technician, which I was more than willing to pay for, but that was completely out of the question at Micro Center. I pointed out that I was willing to pay for it (I expected the rate would be somewhere between $75 and $150 an hour) and willing to schedule an appointment but they were unwilling to accommodate me. They did give me the business card of a technician who used to work there. I called that person and left a message but never received a call back.

They were very knowledgeable and helpful. When I was done purchasing everything they gave me a card to follow up on issues that I came across. I did call them and they were extremely helpful.