Metro Service

They did an excellent job repairing my furnace.

Review previously submitted

This family owned business should be very proud of the professionalism and service they provide. It was already evening when I made the request and yet David still came out to help. I didn't get a lecture about how old my unit was or my slacking on changing the filters. Some guys show up talking about how busy they are and make you feel like you're bothering them with your problem. Not metro Service. Instead he was patient in explaining to me and my son how things worked and what was needed : condenser capacitor, compressor hard start kit and over a lb of coolant. Total quality and cost was absolutely reasonable. When it is time to replace my unit I will surely give Metro Service a call.

Pr

Quickly identified the problem and made repairs. Very professional and respectful.

These guys stand behind their work! If a repair does not work out as planned they will come back out and get it right. Thumbs up!

These guys were professionals through and through. Came twice to fix an issue but didn't double charge me, just the part they had to replace.

On time and very communicative.

Explained what was wrong and repaired

I was fortunate to have the service of Anibal, a deeply experienced HVAC expert. He was very transparent about what repairs were required and why, and showed me each step of the way what he was doing and why. His guidance on things I can do to reduce strain on my system and extend the life of my hardware will help me keep what I have in good shape for quite some time - more than long enough, I should hope, to prepare for when it will have to be replaced entirely no matter what I do.

Tech was very experienced and explained everything well.

They were on time based on the schedule set.

They came the same day I called within 2 1/2 hours. Really checked things out. Great deal!

It was ethically wrong to fix something that was not going to work anyway.

Extremely professional and knowledgeable. Diagnose the problem and repaired immediately the next day!

Annibal found the main issue, educated myself on maintenance, and was extremely professional. Would recommend 10/10 times

Great Services

Same day service from Metro most I called said it be a week. Nice people great service the repair man saved me money and only took one hour had my AC unit back in service. Yes I use Metro Services again.

They came and were friendly

Everything was awesome. Would 100% hire again. Very appreciative of the advice I received and the work that was completed.

I requested Metro Service repair my AC on 7/21 for the second time because it was not blowing cold air, though the fan was working. David, the technician, said it is either the capacitor or the compressor and if it was the compressor I should buy a whole new AC unit and system from them for $4,700. I have a two ton unit that takes R22 refrigerant. David installed what he said was a new 70 capacitor from his truck into my unit and said give it four hours before turning it on. I waited four hours and no cold air. I told David I wanted to wait before buying a $4,700 new 410A system. I called another vendor who inspected the 70 capacitor David installed and he said it had a bubble at the bottom of the canister, and the electronic reading showed it at a 0.52 level remaining rather than 70. I have no way of knowing whether it was a defective product or if it was installed as a used part. I do know that the second vendor fixed my issue by installing a working capacitor for $90, saving me $4,610. Not sure if anyone else has had this issue with Metro Service, but it reminded me of business practices investigated by Dateline.

good service

They were very quick to respond and showed up on time. Very professional and thorough and told me there was nothing wrong with my AC. Excellent price and quality. I will absolutely use them again. Highly recommend.

They were very communicative, understood my needs and worked with me in an efficient manner.