Metro North Plumbing

Frank was awesome. Very responsive and took care of all details involving permits and notifications. Quote was very reasonable compared to some of the other well known plumbers. We'll definitely be using him for future needs.

Mr. Mages is the best plumber in the world. Honest to the core. He always wears a tie which is so nice and funny.

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Frank Mages provided an estimate of about $125 (hourly rate + service call charge of $25) to disconnect and remove the sink, disposal, dishwasher and indicated it should take less than an hour - which was consistent with all the other estimates I got from other plumbers for the same scope of work. Of course any parts, which required replacement would be extra. His estimate was reasonable, based on my estimates from other plumbers. And he was available locally, in the time frame required. He made no mention that he would use 2 plumbers, despite the fact the work was so simple, that it should not have required 2 plumbers - so, simple that I could have done it all myself in a couple of hours, had I been available to do so.
Based on our discussions, I expected him to be reasonable in providing his services, and to communicate any changes in scope and pricing to me prior to proceeding.
Well... Frank, is obviously ignorant of the Peter Drucker / Tom Peters / Japanese concept of TQM, effective communications and customer service. Because, he called me 2 hours later with his bill for about $525 - quite a lot more than the original estimate, even allowing for the exceptionally high cost of the parts he used (which he apparently marks up substantially, rather than pass them through at his cost) - never having called me previously to discuss the expanded scope, or much higher price for his services.
Frank charged me double the $25 service call fee, apparently marked up premium prices for the parts, and an additional $175+ for a second licensed plumber, who wasn't needed. I was expecting a total fee of about $250+ at most, even if he replaced a couple of valves - which was half the cost of his bill - quite a surprise! At the very least he should have told me in advance that he would use a 2nd plumber to hand him his tools, and that he marked up the cost of parts used. And he should have called in advance with an estimate of the cost of any expanded scope. Quality customer service demands complete and honest communications in advance of performing services - so there will never be any surprises! This concept of TQM and effective communications totally eludes Frank Mages.
Had he demonstrated such customer oriented service... I had planned to use him for a much more major project... but... given his total disregard for quality management and customer service... I, not only, will not be using him for any future service... but... I strongly advise you do likewise.
AVOID USING METRO NORTH PLUMBING AND FRANK MAGES - IF YOU WANT TO AVOID SIMILAR SURPRISES, POOR COMMUNICATIONS AND POOR CUSTOMER SERVICE!

The date and cost are approximate. I have used his service on many different occasions, once on a Thanksgiving day. He has always been friendly and reliable. He shows up when scheduled and gets the work done correctly the first time. I have no problem recommending him to anyone.

I met Frank Mages through my work. My husband and I moved into a house where the shower knobs were terrible. I asked Frank if he would be willing to take a look at it on my day off. He said he could do it right then. I gave him the key to my house. A little while later he came back and told me that the work was all finished. I was very pleased when I returned home. I had forgotten how wonderful a shower at the perfect temperture could be. Thank you Frank!

Frank met me promptly at our appointment time and completed the requested plumbing leak tests quickly. He did find a slow sewer leak and communicated very well about possible causes and what process is needed to fix it.