Master Tech Service Corp.
About us
Master Tech Service Corp. is a full service residential and commercial service provider to Tarrant County and surrounding DFW areas. We provide financing on new equipment and major repairs. Our qualified technicians provide Texas homeowners and area commercial companies quality A/C and Heating Unit installation and repair, full plumbing services, and full electrical installation and repair services. With over 30 years experience, you can trust that Master Tech Service Corp. provides a dependable, personal service that you can count on. At Master Tech Service Corp., we are EPA Certified and properly licensed and insured. You can rest assured that when you call on us for A/C sales, service and repair, you will always get a Qualified and Trained Professional that will handle your HVAC need proficiently every time.
Business highlights
Emergency services offered
22 years of experience
Services we offer
Residential and commercial air conditioning and heating repair and install, plus residential plumbing repair and services.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6109 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 7% | ||
| 4% | ||
| 0% | ||
| 6% |
Showing 1-25 of 109 reviews
Mohamed F.
Apr 2023
DO NOT TRUST. MasterTech technicians played scare tactics for more business. Master Tech was assigned through my home warranty company. Technician Ryan C arrived on schedule. He examined the coil and gave me a substantial cost of thousands to replace the coil even though the blower motor in the furnace was the issue. He forced our home warranty to decline the claim by citing biological growth on the coil. I had to hire another technician to clean the coil to regain home warranty coverage. Moreover, the maintenance technician told me that rust on coils over many years of use is normal, and Master Tech did this to get more business from me.
Justin J.
Mar 2022
Drove through the ice and snow to help us. Very professional and quick to diagnose.
Boyce T.
May 2020
It went great
Kevin D.
Feb 2020
We were connected with Master Tech through our home warranty. We had a third party confirm that our system was leaking coolant. The tech came by, topped it off, and left. When we told the home warranty that the problem was not fixed, they sent the same tech back, and of course he checked the coolant, declared that it was working normally, and left again. Everyone involved here knows that there's a leak in our air conditioning system and that topping it off with coolant will just push the problem out a month or two, but neither the home warranty company nor Master Tech is willing to honor their obligation to actually repair the system. We will never work with Master Tech again.
Response from Master Tech Service Corp.
"Hello [Member Name Removed], We are sorry you were unsatisfied with our services. It is our goal to make sure each customer is dealt with uniquely, ensuring that they are satisfied with the outcome. We obviously did not do that here, and for that, I am sorry. We have tried to reach you by phone several times trying to avoid the back-and-forth of a public online forum, but you have yet to answer or call us back. In regards to your personal circumstance, I think it is important to understand how home warranty works. All home warranty are different in their approach to repairs. In fact, there are several with which we do not work because of their practices. First American Home Warranty is amongst the best, with the best coverages, as well as siding with homeowners more often than others. However, there are still strict stipulations in which they require to approve repairs. No matter the home warranty company, there are always (zero exceptions to the rules no matter the plan or coverage) 2 items that must be in place for coverage of a repair: 1. the item must be fully failed; 2. the failure must be due to normal wear and tear. In your case, the evaporator coil was just a little bit low on refrigerant, which is very common this time of year as systems haven't been operating in several months; it was NOT fully mechanically failed. We added just 2.5 lbs of refrigerant, per First American'[Member Information Removed] instructions, and when we were there during the 2nd visit, all the refrigerant had held. First American did not approve a $3,000 repair when the current coil wasn't fully failed. We'd be happy to reimburse you the $75 and, if you wanted, could send another tech out to give you a 2nd opinion. We can't guarantee your home warranty will cover the repairs, but we can make that extra effort if you would like. Please return our phone calls at 817-251-4455."
Wesley D.
Jan 2020
Master Tech was sent out through my home warranty company Old Republic to look at my ac unit that was not turning on. Ryan came out and did a very thorough check of my unit and had to replace my blower motor. He was very efficient and got the job done in a timely manner. Rachel was very helpful in the office giving me updates regarding my part.
Kaia M.
Jan 2020
I got connected with Master Tech through First American. Bethany contacted me about getting a tech out to look at my heater. She got me scheduled for next day service and worked out a time frame that worked for me and the tech. Edward was wonderful! Got my heater up and going quickly! I will be sure to recommend Master Tech to my friends!
Response from Master Tech Service Corp.
"Ms. [Member Name Removed], thank you for your kind words. I am pleased to hear we met you needs in a reasonable timeframe. Please let us know if there is anything else in which we can help."
Pamela G.
Jan 2020
Life long customer of Master Tech for sure. My water heater was no longer producing hot water. I called Master tech and spoke with Rachel in the office. She very quickly got me put on the schedule and had a technician out the same day. The plumber that came out to my house was Justin and he was very knowledgeable and informative. My water heater had to be replaced and they were able to install my new water heater the very next day. Very happy with the customer service I received from Master Tech.
Response from Master Tech Service Corp.
"Ms. [Member Name Removed], we appreciate you bringing attention to our quality work and professionalism. We strive to treat each circumstance uniquely, ensure homeowner's get exactly what they need and expect. Thanks again for the kind words."
Melissa J.
May 2019
Over all very pleased with service, quality, price options and discounts.
Vicki W.
Apr 2019
MasterTech responded quickly to our phone call and a technician arrived early the next morning to evaluate the problem. Our old unit needed to be replaced and a very professional and knowledgeable crew came the next morning to install the new unit. We could not have been more pleased with Master Tech and highly recommend them. Vicki & Fred Warner
Vicki W.
Apr 2019
Technician was knowledgeable and professional and arrived on time.
Bryan H.
Nov 2018
I had Master Tech sent to my house by my home warranty company, and I’m glad I did. My 25 year old downstairs AC was on its last leg, and the tech was very helpful in diagnosing the issue. Because of new city codes in my area, there were parts not covered by my home warranty that would need replacing (verified by ORHP). By the time I replaced these parts I would have been 1/3 the way to a new unit. He could have just told me “it’s XX to fix it” and walked away, but he gave me options. He wasn’t pushy either. He told me “it’s XX to fix it and bring it up to code”, and told me he could come back the next day with the parts and get it done. He also showed me what the cost was for a completely new, more efficient unit with a 60 month no interest payment plan. It was a no-brainer. I know it’s just salesmanship, but I didn’t have any choice buT to fix the AC one way or another. He made sure I got the better deal for my money, and we are much happier for it.
Response from Master Tech Service Corp.
"Mr. [Member Name Removed], Thank you so much for the kind words; it was our pleasure. I am very happy to hear that Edward was able to offer you several different options to fit your needs. Again, thank you for your kind words and business. Please let us know if there is anything else in which we can help."
Ron B.
Jul 2018
My som recommended this company because his neighbors in the Hackberry Creek neighborhood are big fans of the company. On the assumption that Hackberry Creek customers could be a demanding clientele, it seemed worth checking them out. And the Angies List ratings were compelling, including the extensive responses given by the head of the company, Matt Ecoff, to the negative reviews (which were just about all connected with home warranty questions, not with the quality of work). He seemed to care about his company's reputation and took it on himself to keep things in the open. That was important to me. Master Tech was, on the whole, a pleasure to work with. The tech who came to evaluate our system needs seemed knowledgeable, and I did not feel pressure to use them, so it was a comfortable conversation. He knew I was getting at least one other quote, and he did not in any way speak ill of the competitor. As it is, the price from Master Tech was fully competitive with the other company and offered a longer-term payment plan, which we needed. Also, they were able to begin the installation two to three days ahead of the next company, which was quite important. Communication with the company was excellent during the process. This became important when - and this was the only issue that arose - the install team took a break on the installation day, and didn't return for a couple of hours. They also hadn't let me know they were leaving, and so it was disconcerting to realize that the job had stopped for a time without my having a sense of when they were returning. But to the credit of the company, their customer service manager got on top of the issue when I called, as did our sales rep and Mr. Ecoff, who more than once had corresponded extensively when I had any questions. And the fellow who did come back to complete the day's work stayed well past sundown so that we had working A/C for the evening (the final work was done the next day, but the system was operating, in any case). I was impressed with how hard and long he worked so that we were comfortable: I felt it made up for the earlier glitch. How one deals with a problem can say more than when there is no problem at all. The inspection by the city of Irving went without any hitch, so from that standpoint, the work looks to be done right. And the system is definitely doing its job.
Response from Master Tech Service Corp.
"[Member Name Removed], thank you so much for your kind words. Also, thank you for being patient and allowing us the opportunity to right a wrong. We pride ourselves in trying to hire the best of the best, but sometimes we fall a little short in some areas. Nevertheless, I am pleased we were able to get it completed to your satisfaction. Please let us know if there is anything else in which you need help. Thanks again."
Joel W.
Apr 2018
Matt , Rocky and the installation team did a great job for us. From the first appointment to evaluate our system to the final install, all of the team were on time, professional, personable and their work was excellent. I felt that their pricing was very competitive and fair. By utilizing environmental discounts, they were actually able to offer us a higher SEER rated system at a lower price than next lower rated system. I would absolutely recommend Master Tech for all your HVAC needs!
NATALYA K.
Nov 2017
We loved this company! Coinsidentally I had another company over a week prior and diagnosis and repair plan suggested by both were same. So MasterTech is very objective. They were sent by home warranty and we chose to replace our 19 year-old unit instead of trying to repair any parts. Installation process was very thorough. We particularly liked working with Harold who worked very hard to make sure all was installed properly. He was patient answering questions and very good with explaining and navigating digital thermostats. We thank Harold for his great work!
Joanna W.
Oct 2017
Very professional,friendly, hard working group of men. Kept re-checking all work to see that it lived up to their standards and mine. Worked the whole time they were here...didn't take any breaks. Am so pleased with this company and the contact they kept afterwards. Excellent job. My house now stays cool; I had several companies tell me the house wouldn't cool because it was hot outside. I will not hesitate to use them again.
Tracy P.
Oct 2017
Trust - a key success factor in every human interaction, including business transactions, especially when dealing with HVAC issues . When Matt, the owner, took the time to come visit me to check out my broken AC unit, I developed an instant trust with him. In fact, I had scheduled a visit with five other HVAC businesses to give me a quote, but after meeting Matt and his technician, Rocky, I signed the papers to buy a new HVAC unit from Master Tech. I cancelled the other appointments to get a quote. I trust Matt, to give me a product that I need, at a price that creates value for both of us, employ honest and hardworking staff to do a professional job, and stand behind everything he does. For me, the only competition for Matt might be if my family goes into the HVAC business. Not likely Matt, I will be a customer for life.
Ken S.
Sep 2017
Master Tech HVAC installation, June 2017. We would like to share our experience regarding the installation of American Standard Heating and Air Conditioning systems by Master Tech Service Corporation in June 2017. The company and personnel were Professional, Friendly, and Down to Earth from our first meeting through installation and follow up. From the beginning the Team evaluated our requirements, reviewed options, and provided recommendations on equipment and installation while providing pricing details all the way. There was no pressure, and our many questions were answered completely. The equipment installation was conducted professionally and as scheduled. Consideration was given to our comfort during installation as well as cleanup and discarding of old equipment. We were advised as to what was going on continually and an explanation as to equipment usage was provided as necessary. Also, not to be overlooked…. Master Tech will NOT disappear after installation … explanation of scheduled maintenance and follow up visits were outlined to keep our system operating efficiently for many years. Hats Off and Our Thanks go out to the entire Master Tech Team…….. From Matt, to Rocky, Harold, Robert, Wu and the entire office staff. WOULD we have Master Tech DO IT AGAIN...? YES … no questions asked. They made a potentially arduous process go very smoothly. WOULD we recommend Master Tech to others? … Yes … and we have recommended them to many friends and neighbors! As an added bonus, Master Tech’s prices were very competitive and we are saving money on our electricity bills! J&K Hackberry Creek, Irving Texas
Vicki W.
Aug 2017
A very knowledgeable technician came out a short time after our initial call. He diagnosed the problem right away and repaired one unit. He scheduled the installation crew to come out the following day.to install a new unit. The crew arrived early in the morning and were very professional and courteous. They installed a cover over the floor so as not to track dirt into our home. The crew worked quickly and efficiently to get cool air into our home. We could not have asked for more. Matt Ecoff, the owner came to our home to follow up and make sure we were pleased with their service. Would highly recommend this company. A++
Richard L.
Aug 2017
They showed up at appointed time. Richard did an excellent job diagnosing & repairing our system. The service was great, fast, & affordable. I would recommend them to anyone who is having air conditioning problems.
Marion B.
Apr 2017
I was determined not to get a new HVAC system. But, Robert Herrera showed us how much we needed one, how we could save on electricity, how we could save on the cost of a new unit, and what we could expect in the future from MasterTech to service our unit. Everything Robert told us he would do was done. The work was performed quickly, efficiently, cleanly. The installers were amazing. Polite, friendly, helpful. When the city inspector came to check the unit, he said MasterTech did an EXCELLENT job of installation and he passed it with flying colors. I've already recommended MasterTech in Midland to a friend who is looking for a new unit in the near future
Chase P.
Apr 2017
Went very well and professional. Owner personally contacted us and followed up on service. Senior tech was very knowledgeable and gave us lots of different options. Installation was scheduled and completed very quickly. Price was competitive.
Melody L.
Apr 2017
When they came out to replace the unit they put something on the floor to protect the floors and to keep it from getting dirty. Everyone was very friendly and efficient and very hard-working and they answered any questions we had.
Celeste M.
Apr 2017
David and an assistant from Master Tech arrived on time and looked at the water heater to determine what was wrong. They quickly found the problem and since the water heater was 13 years old, it was determined that replacing the unit would be best. We agreed and scheduled an appointment for the next day to get the work done. Once again, the techs arrived on time and got right to work. In addition to replacing the water heater, they had to make several additional updates/changes to meet current code compliance requirements. They did a great job and left the work area neat and clean. We are very pleased with the new water heater and appreciate the professionalism of everyone with whom we interacted. We received e mail confirmation of appointment times and a courtesy call to let us know when the technicians were on their way. Excellent job by Master Tech Service Corp!
Jacqueline M.
Mar 2017
They ended up having to put in a new motor. The guy couldn't have been nicer. He was very professional and went the extra mile to make sure everything was done properly.
Angela L.
Mar 2017
Perfectly, professional and courteous service
Licensing
State Contractor License Requirements
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FAQ
Master Tech Service Corp. is currently rated 4.6 overall out of 5.
Master Tech Service Corp. accepts the following forms of payment: CreditCard
Yes, Master Tech Service Corp. offers free project estimates.
No, Master Tech Service Corp. does not offer eco-friendly accreditations.
No, Master Tech Service Corp. does not offer a senior discount.
Yes, Master Tech Service Corp. offers emergency services.
No, Master Tech Service Corp. does not offer warranties.