M&M Roofing Siding & Windows - Dallas
About us
We specialize in home improvement including roofing, siding, windows, doors and radiant barriers, as well as installation and repair of shingles, gutter, and exterior painting. We will contact you quickly, meet with you personally and discuss your needs to make the best decision for your project. With offices in Houston, San Antonio, San Marcos, Beaumont, Dallas, Austin, Lake Charles, LA, and Lafayette. We can take care of your home improvement, repairs and development needs. Financing available. Additional email - [email protected] & [email protected]. Additional website - www.mmroofsiding.com. Additional contact name - Jessica Ortega, Doug Moncure.
Business highlights
Services we offer
Hail & Storm Damage, Radiant Barrier, Roof Repairs, Roofing, Siding, Windows & Doors
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 5% | ||
| 10% | ||
| 5% | ||
| 0% |
"Thanks for taking the time to review our company and I am very sorry that we didn't have anyone in the area at the time to help! Doug Moncure - Owner - M & M Roofing, Siding, and Windows"
"Thanks for the good review! Doug Moncure - Owner - M & M Roofing, Siding, and Windows"
"Thanks for taking the time to review our services. It was good to hear that you were happy with the job. I am sorry for the confusion on the warranty. I spoke to our representative and he will be giving you a call. He said that he did leave you everything you needed for the warranty, but you pay the manufacturer for the extended warranty. I am afraid that he did not communicate that clearly to you. Again, he will be calling you to make sure you understand the procedure. I have also asked him to follow up with me and let me know that he has talked to you and resolved the issue. Doug Moncure - Owner - M & M Roofing, Siding, and Windows"
"Thanks for the review, It was good to see that you were happy with our service. Doug Moncure - Owner - M & M Roofing, Siding, and Windows."
"Thank you for taking the time to review our service. It was good to hear that we were able to repair your Vinyl siding. Doug Moncure - Owner - M & M Roofing, Siding, and Windows"
The job involved replacing all siding on our house. This also included the
chimney. We got more than one bid for the job and found that their bid gave us
more for our money. Bids ranged from $14K to $12K. Using the Angie?s List offer
saved us around a thousand dollars.
Aaron and his crew foreman were very courteous and
professional. They took their time and spoke to me about the different aspects
of the job and took their time to explain to me how they would handle different
parts of the work on my home and asked me for my preferences. They always had
time to talk and I never felt like they were in too much of a hurry to
entertain my questions. They did all the work as we discussed including
replacing a window in the attic with a vent I had purchased on line.
Aaron took the time with me to do a final walk around the
house to inspect the job and finish any last touch-ups. A week after payment I
discovered a vent hose connected to an exterior vent that they replaced was not
connected and laying on the attic floor. I notified Aaron and he saw to it that
it was corrected. We had to wait a few days and in the end it was fixed.
I would definitely use M&M again.
"Thanks for the great review. It was good to hear that you were happy with Aaron and his service to you. Doug Moncure - Owner - M & M Roofing, Siding, and Windows."
Work finally began on removing and replacing the siding on August 25th. By August 27th the subcontractor ran out of materials. M & M did not order enough materials to complete the work. The representative of M & M ordered additional materials which showed up on August 29th. At that time the representative told me that the subcontractor would be back at work the next day, August 30th, but the subcontractor never showed up. Up to this point the actual work that had been done was satisfactory.
Another subcontractor showed up again on September 2nd and began work. I was informed that the subcontractor had changed because the lead man for the subcontractor had gone on vacation and was out of the country, but that the new group was part of the same subcontractor's crew. They "completed" the work, but the work they did was inferior to the that of the first subcontractor. The representative agreed to send them back out to the job site to make repairs. They made repairs and cleaned up as best they could.
On September 8th I called the representative and left him a message that the new outdoor light they had installed on the exterior of the house was not working. The light was replaced because the subcontractor had destroyed the original working light when they removed the existing siding. He returned my call the following day, and agreed to repair or replace the light. The light has not been repaired or replaced since that time and I have not heard anything from the representative. I have since found additional damage: a water hose with a hole in it from a nail gun, damaged paint, and broken branches on shrubs. On September 23rd, one of the owners, Doug Moncure, called and left a voice message asking if I was pleased with the job. When I returned from an out of town trip, I returned his call on September 30th , leaving a message that I had called with a secretary. Needless to say, he has never returned my call.
As a result of this ordeal, I would not recommend this company. This was clearly a small and unimportant job to them, but it was important to me. The parent firm uses subcontractors and does no actual work on site, and seems to have little incentive to do the job right or in a timely manner. I finally replaced the faulty light they installed myself, another cost to the customer.
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In response to this review, I was contacted by Doug Moncure, one of the owners of M & M Roofing and Siding. He was unable to return my original callback because he was out of town. Mr. Moncure apologized for the way the job went and was willing to do whatever was necessary to resolve the issues I raised in the review. I accepted his offer to pay for the damaged water hose and the light I bought and installed to replace one ruined in the original installation. Many contractors will not apologize or take responsibility when things do not go well, and I believe that he is sincere in his desire to meet the customer's needs. Should a member of Angie's List have need of his services, I would urge you to consider M & M Roofing and Siding in light of these facts.
"Thanks for the update on your review. It was good to speak with you the other day. Doug Moncure - Owner - M & M Roofing, Siding, and Windows"
"Thank you for the follow up review. I was glad to hear that Aaron was able to meet with you and help you resolve some issues on your job. Doug Moncure - Owner - M & M Roofing, Siding, and Windows"
"Thank you for taking the time to review our company. Glad to hear that you were pleased with the outcome and your new windows! Doug Moncure - Owner - M & M Roofing, Siding, and Windows"
Work on the project was originally scheduled to begin on June 2 but was delayed for one day by weather. It took two days to complete the work, which to my eyes looks to have been performed quite well.
There were a few minor issues observed at the conclusion of the work (among them, spots where paint was unevenly applied and a couple of solar screens which had been bent during the removal and reapplication of the trim). These problems were immediately addressed to our satisfaction.
The minor ding in the review for responsiveness had to do with how long it took me to hear back from our sales representative on a couple of occasions, but these were minor issues and have no bearing on my assessment of the experience in working with M&M.
"Thanks for reviewing our company. Glad to hear that you were happy with the job. I have forwarded a copy of your review to the service representative responsible for your job so that he can work on better communication .Doug Moncure - Owner - M & M Roofing, Siding, and WIndows"
"Thank you for taking the time to review our service. I will forward a copy to our service representative that handled your job. I was glad to see that you were overall happy with our service. The areas of concern will be addressed by our representative and will help him become a better service professional. Doug Moncure - owner - M & M Roofing, Siding, and Windows"
"Thank you for taking the time to review our company, it was good to hear that you were happy with our service. Doug Moncure - Owner - M & M Roofing, Siding, and Windows"
"Thank you for your kind review and it was good to speak with you on the phone the other day! Doug Moncure - Owner - M & M Roofing, Siding, and WIndows"
"Our representative has contacted this client and made another appointment to give an estimate. We hope that we are able to earn their business and show them a good quality company. We certainly would like to apologize for the missteps in getting them an estimate. Doug Moncure - Owner - M & M Roofing, Siding, and Windows"
"Thanks for the good review! Doug Moncure - Owner - M & M Roofing, Siding, and Windows"
"Thanks for the good review! Doug Moncure - Owner - M & M Roofing, Siding, and Windows"
"Thank you for your business and taking the time to review our company. Good to hear that you were happy with our service! Doug Moncure - Owner - M & M Roofing, Siding, and Windows"
"Good to hear that you were happy with our service. We appreciate your business!! Doug Moncure - Owner - M & M Roofing, Siding, and Windows"
"Thank you for allowing us the opportunity to get invovled in the bid process of improving your home. I wish we could have earned your business! I hope that if you have further needs in the future that you would allow us another chance. Doug Moncure - Owner - M & M Roofing, Siding, and Windows"
"Thanks for the opportunity to earn your busines. I hope that if you have further needs in the future that you will give us the opportunity again! Doug Moncure - Owner - M & M Roofing, Siding, and WIndows"
"Glad to hear that you found the warranty for your repairs and that the original company stood behind their work. I hope that if you have further home improvement needs in the future that you will keep us in mind. Doug Moncure - Owner - M & M Roofing, Siding, and Windows"
"Thank you for your favorable review of our servic! Doug Moncure - Owner - M & M Roofing, Siding, and WIndows"
"Thank you so much for your business and kind review. Nathan continues to get rave reviews!!! I hope you will keep us in mind for future repairs. Doug Moncure - Owner - M & M Roofing, Siding, and Windows"
Licensing
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