LOWE'S HOME IMPROVEMENT

Used my Big deal gift card at Lowe's Home Centers Inc. Very pleased, good customer service.

The price on the dishwasher was good, but the install went horrible. I had an appointment for 1 to 4 pm and the person showed up at 7:15 pm on a Friday evening. He had called and said he was running late a couple of times. I had taken off the afternoon and had waited all afternoon, but each time he called he said it would be a little later and only take 30 minutes to do the install so I thought I would just have him come and not have to take more time off. The guy finally got to the house and unpacked the new dishwasher and his first words were...this is one of the new fancy ones and stated he did had never installed one (not the best way to instill confidence). The install took over two hours and I had to help by getting out the instructions to see what some of the screws and parts went to. I tried to use the dishwasher the next day and it would not drain. I ended up having to pull out the dishwasher to remedy the issue and re-install it myself. I went to Lowe's the next day to complain and ask for a refund (the install fee was $150). The manager stated he could not give me a refund, but could give me a Lowe's gift card. To get the gift card I had to fill out a rebate form and send to El Paso with a four to six week processing time. I have yet to receive my money.

I WAS VERY SATISFIED WITH THE OUTCOME. LOWES USED A CONTRACTOR WHO WAS SUPERIOR. IT IS NOW VERY WORKABLE AND GOOD LOOKING AS WELL.

STORE REQUIRED TO ORDER DOOR FROM FACTORY IN ORDER TO OBTAIN CORRECT COLOR. ORDERED AND CAME IN AT THE TIME THEY STATED.