LONE STAR GARAGE SOLUTIONS

Ordered the wrong parts for some of the installation which delayed install.  But, once they got to work with the parts work was well done.

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I had previously written a review that was not favorable. After doing so Lone Star contacted me and promptly came and finished the job. The also apologized for the delay and lack of communication. I really appreciate them taking ownership of the issues and making it right.

The quality of their work is outstanding!

Garage looks fabulous - very happy with overall installation. Work quoted was performed on schedule and without additional add ons or more money as often happens when making improvements. Very professional and customer oriented approach and would highly recommend to anyone doing a similiar garage upgrade.

Service was professional and delivered on time, and as promised.  Cost was not the lowest, but the quality of the materials was worth the difference in price. very solid cabinets and shelving.

They did a really good job. I left a message and he got back to me 2 hours later and told me he could get there in maybe 2 or 3 days. He got there and he cleaned out what I wanted to clean out. He did really great.

The job went well. I would hire them again.

It was a two day deal. It went outstanding. They were nice guys who did good quality work.

They came to measure and I had a nice conversation with them. They promised to send an estimate and come and do the work but they did not follow through.

This is going to be a long story - it became complicated based on how hard it is to reach the individuals in this company, and how disorganized some things appear to be. The actual job was done just fine, but I'm not sure it was worth the hassle. We initially contacted them in October 2012 - the job is still not complete at this time on Feb 2013.
Scheduling an appointment for a visit was tough. I had emailed two companies through their websites, and heard back from the 1st one within 24 hours. I didn't hear back from Lonestar Garage until I emailed them again, and this time i emailed them directly - their explanation was that there are issues with how their website emails route to their Inbox. It was strange, give that their web form is a primary source of business, but I disregarded it.
The owner (Greg) was late to the consultation - my husband and I weren't sure if he was going to show up. The actual consultation was great - they are family-owned, very friendly and sweet and are hard-working. We got the full work-up from them, just to see how the pricing would come out later. I was excited to get a quote back with pricing, but it took WEEKS for me to get a quote back from Greg - we were about to sign up with another company when I reached out to them to see if they were still interested in our business (i wanted to be able to support a local family in this economy, so I went out of my way to try to book their services.) Greg mentioned that the website didn't give him my email address - why we didn't get a phone call, i'm not sure as we did give him that.
The quote was initially incorrect - the organization was different in his drawings than we had discussed. He made the changes quickly. Within 2 weeks, we were ready to sign them up to install the overhead racks and wall organization. I once again didn't hear back from Greg for several weeks - my email was apparently in his 'spam' folder. In that email, he stated that he was expecting a new shipment of parts in 2 weeks - I didn't hear back from him until I emailed him AGAIN 1.5 months later - it took an additional week for him to respond. Greg's explanation was that they took some time off for Christmas. I asked him for a total price, and he responded back a week later with a price and stating that they would come out that day. I responded to that, asking for more advance notice to clear out the garage. I didn't hear back for an additional week. FINALLY, we got some time scheduled - Greg's son was going to come out on a scheduled day to install the equipment.
I called Greg on the day of the appointment and gave him my husband's cell, asking him to use that method of contact as I was traveling for business - that didn't stop me from getting calls and messages from his son, who was very late to the appointment. I had to step out of a business meeting to give my husband his number, which was an unnecessary inconvenience. Greg's son finished the job during his appointment perfectly - i came back to all the racks installed and all our ladders and yard equipment neatly on the walls. Our garage looks awesome, and the storage is so convenient! Our bike, however, was still on the garage floor - he didn't have the hooks needed to complete the job at the time of the appointment. An additional two weeks have gone by since that first appointment - we missed one message from them, but no emails or additional communication to see about installing the bike onto our wall. My husband just called and got someone to schedule an appointment this week to finish the bike installation.
Overall, this is a sweet family who needs to prioritize their communication and organization. Their services were great, but I don't think I'll use them again given how much work it takes to sign them up for any job to be competed. Their pricing and quality is great, but I don't feel that customers need to be the ones responsible for checking in on the company - if my business is truly valuable in such a terrible economy, it wouldn't have taken 4 months of miscommunications to get a simple $1000 job done.

Garage looks amazing and well organized. I have lots of additional storage. Greg and Linda did a wonderful job, had good organizational ideas and presented proposal in phases if I had chosen to install in stages. The installation started on one of the hottest weekends we have had and they worked all day on both days to try to finish. There were a couple of tricky areas they were working and came back two additional afternoons to complete the job.

Lonestar Garage, Greg, is very professional and took a lot of care with the installation of the slat walls. He gave us a quote and came out a few weeks later. It took a little while to get a response from him as we were going back and forth. However, we definitely would recommend him and use him again.

The owner gave us the estimate and performed the work. He measured everything and provided excellent suggestions on the types of storage solutions available. He installed everything and the workmanship is great! The only negative is that he wasn't very punctual and we had to followup with him on the project start date after we made our deposit.

We used this company to paint our garage and to epoxy coat the garage floor. the floor is a multistep procedure that takes a week or two to complete depending on how cold the temperature is. It is well worth the investment and time to complete the coating. Not only does it look great, but it is so easy to maintain. Any kind of stain wipes right up. Once you have a floor like this you will always want another just like it. The company is family owned and operated and Greg Simnacher takes great pride in each job.

Very well. Greg and Linda were very polite. Were not afraid to get their hands dirty in doing a thorough job. They were both were professional and courteous. Now that I have organized my garage, I actually know what is in there before I go to buy more house supplies. Greg even came back around a second time and rearranged a rail which we found was not convenient for us after the first installation. Now everything is perfect. Well worth the money and I would highly recommend them.

The only disappointment I experienced was in meeting appointments. I suggest that future customers call to confirm appointment dates and times. Otherwise, I was impressed with their design abilities, the quality of the material, and the professional installation.

I liked that they were a small company and privately owned. I thought they were pretty good people and friendly.

Overall, it went very well! There were just a few minor hiccups, mostly related to communication. The end result is beautiful - such a total transformation from our dirty, unorganized garage to this clean, lovely room with everything in its place - including room for the cars! The floor that they apply is so much more than the do-it-yourself version and really makes a huge difference. Linda is great at assessing exactly what you want for your garage, and she offered the most cost-effective solutions. This is a hard-working, family-run business, and they really want you to be happy with the results. Yes, it was a little pricey, but we have found that the cheapest is rarely the best! We saw how hard they worked, and it was worth every penny!

Everything went very well, it was a wonderful experience.

We really like Lone Star and their product, but we had a couple of hiccups. They were not entirely prepared for their first visit and we needed them to come back before getting a proposal put together. They missed the second appointment with only about 10 minutes worth of notice. If we had not been so impressed by the product they sell, we might have cancelled right there. (One of the competitive bidders we called told us he 'could not compete' with them on price or quality). However, after that everything went REALLY, REALLY, GREAT! The proposal was for exactly the work we needed. They suggested a couple of options one of which we agreed to. They showed up exactly on time for install and were done with the entire project in about 6 hours.

I met Lone Star Garage Solutions at the Dallas Home and Garden Show. Was impressed by the fact that this was a local family business and filled out a contact slip. Within a week Linda and Greg made an appointment to give an estimate. Within a few days Linda returned with a professionally bound detailed proposal that included drawings of various views of the garage and pictures of the equipment they proposed to install. The price was right and we set a date for them to begin. Linda, Greg and crew arrived by 7:30 am Sat morning and finished at 7:00 pm that night with one brief lunch break. They did everything that was in the proposal plus moved peg board from one wall to the other (to make it look more finished) and nailed a large piece of plywood that was unattached in the garage to the blank spot where the peg board had been. They came back the following Thursday evening to replace shelves that had been damaged in shipping and install the fluorescent light.