Your kitchen project is our priority. We pride ourselves on a process where we welcome the homeowner to be totally engaged in the process from start to finish
Natural stone, marble & granite.
Yes
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Loved working with Icon Granite! I originally contacted them for a bid on new granite in our kitchen and bathrooms. I spoke with Ana who was an absolute pleasure to work with, very patient, knowledgeable, and friendly. She advised that Danny would come to the house and measure everything so they could get a bid out to me. He showed up at our house exactly when she said, and I received their bid via email the next day. After many bids and research (some companies didn’t even call me back), I called Ana back about a month later and modified the job to just the kitchen and upgraded the sink. We picked out the granite, sink and edge, scheduled the job, and the guys showed up right on time exactly when Ana said they would be there. They disconnected the electric and pluming, took out the old counter tops placed the new ones on, then one installer started the backsplash while the other finished out the counters. They were very polite, professional and did a great job. Our house is very old and as you can imagine the measurements were not always standard. Danny had pointed this out to me, one side of the kitchen counters was shorter than the standard length, but was correct on the other side. They cut the slab so both sides were standard but the installer showed me that it hung over a bit more and asked me if it was ok, or if I wanted him to trim it down. It did look uneven with more granite hanging over the counter compared to the opposite counter, so he trimmed it down and it looks great.
As they were installing the sink I asked if they would drill a hole and put back the hot water dispenser which they agreed. After really looking at it, they pointed out where it was leaking and didn’t recommend putting it back in, which I agreed. I ran to HD, bought a new one and they put it in that day. The counters and back splash look great! We provided the tile and grout, they did the rest. I am very pleased with them and will use them again. The biggest plus was that they reconnected the electric and all the pluming for me before they left, no other bid would do that.
I did have two issues with the install, first I wasn’t advised that I needed to get spacers for the tile so I had to run to HD and get some. They did look in their truck but didn’t have enough.
Second, I didn’t notice before they left (my fault there), that the curve of the sink and the curve of the granite didn’t match up. We ordered a 60/40 sink and the top corner in the center hung over the sink. I sent Ana a picture and asked if they could fix it. She said it shouldn’t be that way and had them out to fix it (a week later only due to my schedule), and they sanded it down. It looks great now!
The people are great, professional and friendly. The company speaks for its self, they have an accredited A plus with the BBB and an A on Angie’s list. We will definitely use them again, Thanks guys, Mary Ann
Overall experience was great. When coming to do estimate Danny was runnung 5minutes late due to traffic but called me and apologized for lateness which impressed me. Came in, did measurements, explained options and gave me a bid in the matter of minutes.
Anna, the office manager was very knowledgable and helpful as well when I went to chose the granite, backspash, sink and faucet."Thank you, It was a plessure having you as our client. We will be more than happy too make your next project our priority!!"
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