HR Outdoor Design

Summary:  Started out fine.  Even though the price seemed a little high we went forward.  The work was probably 95% complete and they never came back to finish.  Some of the plants died  Eventually they stopped taking my calls even though the plants were under warrenty.  I'll never use again and can't recommend.  I have dead grass, and dead plants for my $11,000.
More details below...
Beginning:  At the beginning, Heath was very punctual and responsive.  He came by several times and gave us a proposal to do the work we were requesting.  He was recommended by friends that had had work done by him so we were gald to get a bid from him.  While we thought the bid was high, we also thought that he would do good work, so we agreed.
Doing the Work:  Heath initially estimated that it would take a few days to complete the work: 1 to tear everything out, 1 to prep, and 1 to put everything new in.  In actuality it took a couple weeks to complete.  They came by and removed everything in day one.  Then it rained the next day.  This left us with half of the backyard as a mud pit.  We understood that the rain caused an issue, but it took them almost two fulll weeks to come back to finish the work.  The crew that Heath brought were courteous and worked very hard while they were here.  They finished most of the work.  They just ran out of grass sod for the last bit of back yard and said they would come back to finish it.  It probably would take them 30 minutes to prep and put down the sod that's left. 
Quality of the plants:  We were not super thrilled with the plant quality but he said that the nursery said all the plants were looking like that at the moment.  Heath told us that they would replace them no problem if we continued to be unhappy after a couple of weeks to let them acclimate. 
Getting them to Finish:  We called and talked to Heath many times over the next many weeks.  He was always apologetic and there was always some crisis going on that kept him from showing up on time when he was supposed to.  Eventually some of the plants started dying.  Heath finally came back by and agreed that he would replace the plants and finish the sod.  Weeks go by and he doesn't come back. 
It's now almost September and the work was done in first in April.  That's 5 months waiting on him to finish probaby 30 minutes of sod work and maybe 1 hour worth of replacing dead plants.  Ridiculous.  I believe that he's stopped taking my calls now at this point.  He has my money after all.  Very dissappointed!