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HARDROCK IMPORTS

Kitchen and Bath Remodeling, Marble and Granite, Countertops and Backsplashes


Services we offer

GRANITE COUNTER TOPS DESIGN & INSTALLATION.


Accepted payment methods

American Express
Discover
MasterCard
Visa

Reviews

1.82 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
50%
1
50%


Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.7
responsiveness
2.7
punctuality
3.5
Showing 1-2 of 2 reviews

TIM H.
11/2012
2.0
countertops, marble & granite, home remodeling
  + 1 more
I will get other quotes from other companies before I shell out $150 just to have them come and look at it. ADDITIONALLY: I left my phone number, my expectation is that a company would try to CALL ME rather than send an email telling mew I first have to pay $150 for their sub-standard installation. Steer clear.
Description of Work: Installed Baltic Brown granite kitchen countertops. I had removed the old formica countertops myself. They also installed an undermount stainless steel sink, installed backsplash and travertine tile in the foyer. I didn't really have any complaints until last week: the kitchen sink 'dropped'. The adhesive/epoxy, whatever they used to attach the sink to the granite fell apart and my sink dropped. I contacted them a few times before I got a response. Their response: I have to first pay a $150 service charge just to have someone to come out and look at the problem. Good Lord! If I owned a company and a customer told me this is what happened, I would want to rectify the problem. Sinks should not just fall off after a certain amoun tof time-obviously they did a crappy job of securing the sink to the countertop.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

$3,500

Gayle R.
06/2011
1.0
countertops, marble & granite, home remodeling
  + 1 more
They stood us up for 3 appointments. We would have to call them and inquire as to what happened and they always had an excuse. Even stood us up after making a special appointment to pick out the granite. Sales pitch sounds great but that's where it stops. We were told they would use special (expensive) laser equipment to guarantee perfect fit. When they came out to measure they said they didn't need any equipment--ours was an easy job. They used a tape measure and piece of paper. After being stood up for the 3rd time we did not use these people--of course we should have written them off after the first time. When we did hire another contractor, it quickly became obvious that the measurements (and lack of templates) taken by Hardrock were totally inadequate and our countertops would not have fit properly. I think we were very fortunate that we did not use these people. I would not recommend them for anything.
Description of Work: Contracted with these people to install granite and backsplash. .

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


    Contact information

    11455 Newkirk St Ste 1422, Dallas, TX 75229

    www.hardrockimports.com

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Kitchen and Bath Remodeling,
    Marble and Granite,
    Countertops and Backsplashes

    FAQ

    HARDROCK IMPORTS is currently rated 1.8 overall out of 5.
    HARDROCK IMPORTS accepts the following forms of payment: American Express,Discover,MasterCard,Visa
    No, HARDROCK IMPORTS does not offer free project estimates.
    No, HARDROCK IMPORTS does not offer eco-friendly accreditations.
    No, HARDROCK IMPORTS does not offer a senior discount.
    No, HARDROCK IMPORTS does not offer emergency services.
    No, HARDROCK IMPORTS does not offer warranties.
    HARDROCK IMPORTS offers the following services: GRANITE COUNTER TOPS DESIGN & INSTALLATION.

    Contact information

    11455 Newkirk St Ste 1422, Dallas, TX 75229

    www.hardrockimports.com