GUARDIAN POOL CHEMICAL

"The pool was always sparkling the way the customer stated because the water was balanced. If the pH of the pool water was "way off" (which would be the only way it could potentially cause damage to pool equipment) then of more significance is any human swimming in the pool would have suffered severe injury to eyes and skin. The pH of the pool was not "off" as stated in this review. We have tackled this issue many times before with other pool companies and pool stores. The error occurs when pool companies and pool stores do not use CHLORINE NEUTRALIZER to measure the pH of the pool water. It is even more skewed when test strips are used. We use The Chlorine Institute's recommended levels of chlorination. This chlorine level, which is slighly higher than levels kept by most pool companies, leads to the "bleaching" out of the pH reading. In order to test the pH in a sufficiently sanitized pool, chlorine neutralizer is necessary to insure the correct pH reading. If chlorine levels are not maintained at those recommended by the Chlorine Institute then chlorine neutralizer is not necessary. Most pool service companies do not keep their chlorines levels at this range which leads to the confusion in proper testing. If the water was not balanced, the water would have been a haven for bacteria and algae. This was never the case with this pool. The chlorine odor is the result of the chlorine reacting with contaminants in the water. The main cause of this odor is lack of or inadequate filtration. The smell is actually chloramines. The Chlorine Institutes recommendation for the elimination of "chlorine smell" is the addition of more chlorine (or superchlorintation) and adequate filtration. Our recommendation is always to run the pump a full 24 hours continuously thus filtering out the contaminants. It is unfortunate that most pool service companies and pool stores do not know how to properly test water which is satinized at the levels recommended by the Chlorine Institute. Especially when they use these incorrect results to blame equipment issues on others. Since our inception in 2001 we have never had to file a claim due to damage to any pool equipment. There are over 10,000 pools serviced weekly using this same system of chlorination."

"Guardian Pool Chemical provides weekly chemical service for residential swimming pools. It sounds as if this customer was looking for a full service swimming pool service to clean the pool on a weekly basis. This is not our niche. Our technicians test the water weekly and add chemicals to balance and sanitize the pool. The chemicals we use (i.e. chlorine) are standard pool chemicals."