Garland Insulating Ltd

I wish i had hired someone else to install my insulation back in 2021. Had difficult from the outset - nearly called the police to arrest one of their employees as he broke into my attic without my permission! They did recognize the problem and sent him home for a day. While I originally had work performed by a company they acquired (LCR Construction), it's all one company now and I have been trying to get a problem resolved since July 2024 - it's now May 2024 and the non-responsiveness, run around and finger pointing continues. I really am shocked that this is the way they run their business! My problem is they missed a room in the attic, so there is little to no insulation above it...and I paid for a full house insulation. Seems to me it would be an easy and quick fix and I wrongfully assumed Garland Insulation given their fine reputation would correct matters in short order. That just isn't the case and I have given up. So, I'm posting my "review" - have dealt with David Miller, Sholana Wells, Kimberly Ward. I think they all should be fired given their actions and non-responsiveness.

Went well. Workers worked hard. Quality not top notch but still pretty good.

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Excellent inspection and professional appearance.

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Excellent service from Mike Watson coming to provide an estimate to Dion and Jesse performing the work.  Dion and Jesse were prepared to come early, which was fine with us.  Both were very professional and personable and they finished much more quickly than we anticipated.  We recommend them highly.

Excellent

Mike Watson was the sales rep and he was prompt and attentive offering suggestions and alternatives. No long wait time, they were able to schedule within 10 days once I decided to go with them. With all they were doing for me, they thought they could be completed in 2 days and they met that time table.  Clean and organized. Friends had referred me to the company and I would recommend them to my friends if they asked for a recommendation.

Great from start to finish.   Mike sales rep. provided  more company history, estimate & appointment info.   Dione & Jesse installation reps.  came early  and were great. We are very pleased  the  busy company continues to offer  wonderful services to single residences.

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Overall, the process went well.  Mike is the salesman who visited my home and provided the estimate.  Other than a late arrival, Mike was professional and explained the impact of the insulation on the comfort of the home but could have done a better job quantifying the energy savings.  During the buying decision, Mike was available for questions and followed up in a professional manner.  I chose Garland because they were the most competitive on price and met the same service expectations as the other provider.  The installation crew were prompt, but there was some confusion at the dispatch because I was not notified that the crew was in-route and had to adjust my schedule.  Once the crew arrived, the set up quickly and installed the installation.  They quick, efficient, and mindful of not making a mess.  They laid plastic down and cleaned up after themselves.  I'm looking forward to the added comfort of my home.

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Mike visited my home to provide a quote for adding insulation in my attic (it is quite lacking at the moment), and doing a radiant barrier. He was very polite and professional. He was running a bit behind (about 20 mins), but he did call me to let me know, so it was no big deal (it was a rainy day and traffic was moving slower than normal so I wasn't surprised). He explained quite a bit to me about the products they use, how the process works, what my options were, etc. He took his time throughout the appointment, and was not pushy and did not try to use any 'high pressure' sales tactics. He was straightforward and provided me a verbal estimate on site, as well as a summary sent via email afterwards listing all the options we discussed and the prices. I was happy with the experience.

Mike Watson of Garland Insulating came to my home to measure my walls. He was professional and courteous. He calculated the cost of blown-in Johns Mannville white fiberglass insulation at the above quote. Then he emailed the quote to me. I signed, scanned, and returned the acceptance paper by email. Then on November 26 of this year, Pedro and Lucio arrived shortly after 8 a.m. I explained to them where the insulation was to be installed and they began to work, prepping the rooms with plastic dropcloths for the floor. I had already moved furniture from the wall area and covered everything with dropcloths. Mr. Watson arrived around 9 a.m. to check on the job. He also brought us, me included, breakfast from the local McDonald's. I was still in the process of clearing kitchen cabinets. Pedro and Lucio had begun blowing in the insulation. I think Pedro did this part and Lucio drilled 3-inch holes in the walls. All of this was done from the inside of my home and that was exactly what I had asked Mr. Watson to do. I knew there would be dust, but because the weather was nice, I opened all windows to help with air circulation. Of course, I turned off the central heat and locked the cat in the main bathroom, along with an oil-filled radiant heater for him to stay warm. We ran into a snag when the men made it to the kitchen. Originally, I had planned to remove the backsplash I had installed ten years ago but electrical outlets and all the work involved made it an impossibility. Instead, Pedro said he could blow the insulation from an opening and place it everywhere in the walls. That is exactly what he did. Lucio located the places in the sheet rock that made the opening in the walls accessible. All in all, they were done in three hours.

The difference the insulation has made was immediate. There was absolutely no insulation in my exterior walls. The kitchen was always cold because it faces the north. My feet would freeze while standing at the sink. Dishes and all cooking utensils stored in the cabinets were always ice cold. Not any longer! Yahoo! I can hardly wait to see how this impacts my electricity and natural gas bill. My small walk-in closet is no longer a freezer and it is on the south side of my home. The bedrooms are warm and I can set my thermostat to 76 degrees and actually feel comfortable.

Another insulating company I found on Angie's List would have charged me more than what I paid Garland Insulating and the insulation they would have installed was cellulose. Also, the other company refused to come to my home to measure my walls. Instead, the salesman and quot;estimatedand quot; the cost and it was over $200 higher. I also did not find Garland Insulating on Angie's List until AFTER I contacted Lowe's. Lowe's gave me the name of a tile man who then asked my permission to share my need with Garland Insulating. Even though I found Garland Insulating on Angie's List AFTER Lowe's helped me, I am completing the review here. Interestingly enough, when I searched for Garland Insulating later, the business popped up. I wonder why I didn't find it first here? I've lived long enough to realize that everything happens for a reason and in its time to happen. God always has His hand in when it comes to meeting my needs. May God bless Mike Watson, Pedro, Lucio, and Garland Insulating now and forever. Amen.

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There was nothing I didn't like about them. We would use their services again if needed.

Professional, prompt, timely, friendly. Would recommend.

This is the second time I have used Garland Insulation. The first at my house and this time at a friend's house that I am fixing up. The estimator arrived on time, made a thorough examination of the attic (it is a challenge because of two cathedral ceilings) and provided an estimate on the spot.
I scheduled the work and the crew arrived early (they called me to let me know they were at the house. they had to wait on mye to arrive since I don't live in the house.). They got to work as soon as I arrived and completed their work in under two hours. They cleaned up afterwards.
There performance on this job was equivalent to their performance on my house which is why I chose to use them again. When I had my house done, I got several estimates. Garland Insulation was competitive and they are considered by many to be the premier insulation contractor in the area. I know why. It isn't likely I will ever need them again but I will certainly recommend them to my friends.

Excellent installation. Quick, efficient, clean. Salesman didn't try to and quot;upselland quot;, which I appreciate. We have several rental properties and will use this again.

They were very good and showed up when they said the would. They were very clean and there was virtually no mess. I thought they were very professional. My neighbor had used them and were pleased, so I decided to use them. Overall, I was pleased with them as well.