Gabriel's Restoration

In November I hired Gabriel's Restoration for a cleaning prior to company coming. He made the appointment, then texted me after the appointment passed to say he would be running late. He then rescheduled the appointment for later in the day. When that time came and went as well, I texted him back. He told me that a carpet cleaning turned into carpet repair and he thought he wouldn't be able to make it afterall. I told him that I had already moved all of my furniture and that I could not wait until the following day. He finally agreed to come and made it late in the day.  The carpets were cleaned and I was happy with the service minus the crazy banter for making the actual appointment.  Then in January I called Gabriel early on a Sunday morning explaining that my daughter's friend had urinated on my sofa during a sleepover Saturday night. I asked if he was able to squeeze me in. He agreed stating that he had other jobs in my area. He told me he would be there by noon.  Like last time....noon came and went. At 1:15pm I texted him asking when he'd make it as he said he would be there by noon. He replied, "I don't think I can make it today. How about tomorrow?" He then told me "sorry, the carpet cleaning turn in to carpet installation." From this I can only assume that either he has horrible time management and makes up excuses, or he has horrible communication skills and cannot determine what he clients need before he heads out. Either way, I'm unhappy. Had he told me at 7:45am that he simply couldn't do it, I would have called around to find someone else. If you make appointments for services and expect for them to actually make the appointment, I would not recommend doing business with this company.