Experience Audio Video Inc

I believe the install and set up went very well, thank you. BUT:
I have been attempting to resolve this and quot;RFand quot; measely $200+ issue since Dec. 2012. That's not a typo, 12/12. I will not stop. He has been given every opportunity to come clean and refund ill taken funds. Fortunately, I keep copious notes and records. He sets you up to prepay for items/services and then defaults, commonly, as you know, theft, deceptive practice(s) or fraud. He hopes and intends for you and quot;go awayand quot;. Says continually he will review the invoice. Never has. Never follows up. Never calls, never text the progress. Consistant with fraud as I have read.
Most people, I have found, will dismiss this/these small amounts, especially after his intimidation tactics. Should you pursue, he will them attempt to intimidate you possibly with filing a restraining order, as he has me, if you attempt to contact him, or, maybe lawsuits . Time to turn it around. I like entreprenuers, small business starts, but NOT when they do this. I believe you will find this is why you see no more complaints.
HE CRAFTS and quot;CONSUMER FEARand quot;.
I have been trying to resolve this very, very small situation since Dec. 2012 to no resolve. I am now seeking extensive legal remedy, reimbursement, defamation of character, etc., since he inferred he is filing a Restraining Order against me (to and quot;eleminate me from contacting him regarding this situationand quot;, my words). I await and welcome receipt of his said and quot;Restraining Orderand quot; as he stated in his text dated 7/29/14, 5:19 p.m. I am no longer satisfied by the meager amount. I will not allow him to do this to others, nor to infer his scare tactics on others. I f this were your Mom or Dad, would you blow it off?
If this or a similar situation has been a result of your experience with this and quot;companyand quot;, I ask you to call me or Angies List for referral to me.
Imaginatively, if you were threatened, defamed, intimidated by such a person, any person, company or affiliate(s), as descibed above are you going to continue to be subtrifuged, deceived and forced to dodge if placed in a similar position? The loser? At our age, I certainly would hope not! Take it on, only you can conceive the logical outcome of the verdict, how you would feel you were treated as I have been. My intent is to stop people like this from such misdeeds, theft and possible threats to others and seniors.
This is not my first rodeo. I stand by by my assertions and statements. I want all my money back. I will provide remedies as to why this is appropriate, if not less than should be paid. I'm tired of jackin' with you. (Spelling, language deficiences are not considered nor necessary for inference or damages).
Bill Alderdice

My husband and I both agreed that John provided the best customer service we've received since we moved to Texas 10 years ago. He called me to schedule within a few hours of my initial call. He is always prompt and professional! He called back immediately on any occasion that we've had problems even when he was on vacation! He either fixed the issue remotely or came out quickly to fix the problem. His prices we've found to be very fair and he hasn't charged us to come out and fix problems. We plan to add onto our system soon and wouldn't consider using anyone else. Thanks John!

Jon did most of the work himself which involved a lot of time in the attic running wires and making drops through walls. All connections tested out and worked properly. Jon encountered some issues with and quot;fire blocksand quot; in the walls that necessitated a few cuts in the walls to properly route the wires. Overall Jon did a great job on what was an extensive renovation of my Media room.

I had Jon come out to our old house to see if it was possible to mount our older 50and quot; TV over our fireplace. Because of the vaulted ceilings and being on an outside wall, it wasn't practical to have it done., but he was very professional, knowledgeable, and very reasonable on the service price that I had him come to the new house to see what my options were for the new house. Jon came to the new house on a Friday before we moved to quote the work, we moved that following Sunday, and Jon was back out on site that Wednesday to start the installation.
The house already had existing holes from a TV being mounted on the brick fireplace and outside TV but it was all coax based. Jon was able to assess the current environment and provide the best configuration that would support my existing equipment and provide suggestions on new equipment that would allow me to expand the capabilities of the both the existing equipment (outdoor speakers and my equipment).
He and his assistant came out and had the majority of the work performed in a day and a half. They were very conscience of the furniture, flooring and kept a very clean environment. They were very professional and knowledgable and flexible with changes I was interested in. Mind you, I didn't ask for anything that would require additional equipment or too much extra labor but if it did require extra effort, Jon was up front with any additional costs. His quote was spot on in regards to the invoice and quick to reply to any 'support' questions I had.
I have already referred him to a couple of friends and would use him again in a heart-beat. They even helped us turn off the sprinkler water valve (nothing like dealing with that 3 days into a new house).

I've always been extremely satisfied with both the quality of the products as well as the workmanship. I've found Jon to be very responsive, timely, courteous and neat. Highly recommend!

I called the company and told them that I had purchased an upgraded replacement unit for my home intercom system and wanted someone to install it who had expertise in that area. They told me they were familiar with these units and worked on them all the time. I also asked them to install a home theater system. When the worker came out, he clearly had no clue what he was doing with the intercom system and was having a hard time figuring it out. He admitted that he had never worked on one before, contrary to what the owner had said when I called to make the appointment. In his attempt to install the unit, he somehow fried the new inercom unit that I had spent hundreds of dollars on. He didnt know what happened and blamed it on old wires in our wall. The old unit was working just fine so we know it was not the fault of the wires, but the fault of the contractor. He then proceeded to work on installing the home theater system. It took him double the time that he estimated. When he said he was done I went to test it before he left and none of the rear speakers were working, the surround sound didnt work with the DVD player, etc. He did fix these issues once I pointed them out.
I sent in the new unit for repairs at my own expense because they would not accept resonsibility. They told me they would reinstall it once it was fixed. They did come out and reinstall it but did it incorrectly so there is very little to no volume in any of the intercom speakers rendering the system useless. They said there was nothing else they could do other than rewire the whole house, which they wanted to charge me over $2000 to do,. Bottom line, I am out the money I spent for the system which was over $1200, plus the $300 I paid them to do the work, and they will not complete the job.

Moved two TV's and a/v equipment from one house to another. They took
the time to secure the TV's for transport. Installed the TV's on wall
exactly like I wanted. Programmed a new universal brand RF remote.
They did a wonderful job. I would highly recommend using them on ANY
Audio/Video job you need.

Jon and Mike showed up on time and the project took about 6 hrs. Came out great. Exactly the way Jon described it on the walk through.
Both Jon and Mike have great attitudes and explained what they needed to do through the process. Would hire them again for sure. This is my 4th set up over the last 6 years and by far the best.

It was nice working with them. Very punctual and did a great job of the
instal. Price was just about where I thought it should be for this
project and I would definitely have them out again. Thank guys.

Jon Welch came in person approximately a week earlier to review the job and followed up with an estimate later that day. I contacted Jon and scheduled the installation for the following Friday. Jon and his partner arrived withing 10 minutes of the scheduled time and completed all work timely in accordance with the estimate, even though there were some complications with the wiring. Everything looks and works great. I would definitely recommend Experience Audio Video.

My experience with Jon Welch was delightful. He is a very courteous and capable young man. After purchasing a new 60and quot; HD television and also changing television providers from Direct TV to Uverse I had to reschedule our appointment several times before we had Uverse working correctly. Jon arrived promptly with his assistant on the designated day for installation and did a wonderful job. He also removed at my request all the old wires that had accumulated over the years that were no longer needed. He also went above and beyond by agreeing to move and carry a rather large and incredibly heavy old television from my upstairs guest room to the garage. I am very happy with all the work that was done.

Everything was great. I had contacted Jon and several other home theatre companies and Jon came out to our house on a Saturday. Jon reviewed what we wanted done, looked over the area where the TV's would be installed, and measured for all cables/cords, etc.. Jon then emailed me an estimate a couple of days later. His estimate was the best out of all the companies I had contacted. The fact that he came out allowed for a more accurate estimate. For example, an estimate I received from another company did not factor in the hdmi cords and the extra length I would need, so it was nice to not get hit with an additional charge. Jon was right on time the day he came out for the inspection and pretty much on time when he came out for the installation. Jon and his assistant were very professional and were able to get everything mounted, connected, cleaned up, and working in a short period of time. We were very pleased with the entire process. Jon is a super nice guy, down to earth, and very honest with his estimates. We will have more work done as far as home entertainment goes and we will definitely use this company again.

I had purchased speakers and receiver to install surround sound in my home. Due to injuries I wasnt able to attempt doing it for some time. After watching it sit in the corner for some time, I decided to have someone install it. I got two estimates to compare prices. Not many good choices in companies who do this work. I chose Jon because he seemed genuine and real. He explained everything in detail that let me know what had to be done. Great communication. Everything works well. Thanks Jon.

John was terrific! He asked all of the right questions when we were on the phone together prior to him coming to my home. He communicated with me about the price and what I could expect when he was there and how long it would take. From the time he walked into my home he was incredibly polite, was clearly an expert at what he does and completed the job quickly, while answering all my questions along the way. John is by far, the most knowledgeable and professional home theatre tech I have ever worked with.

Jon and Dalton came over on time to provide an estimate. Quick response. We have a new house and their first step was to help me figure out the previous owner's setup and wiring. They were up in the attic and had it figured out in no time. Gave me a full assessment of all the existing wiring in the house along with many ideas of the potential my house has with A/V. The main job was to get some cables moved and new ones dropped. They tried to guess as best they could on the scope of the work. You never know whats behind those walls. Came over to do the project on time at the scheduled time. My walls presented a tough task of running the cables - lots of barriers to get by. They worked hard in the heat to problem solve the best way to finish the project. Ended up accidentally drilling a large hole in my drywall due to funky boards behind the walls they could not see. Offered to pay for the repair of the drywall - we figured it out in the final charges. They ended up having to drill through four levels of horizontal barriers behind my wall to get the job done. Not a job for your elementary A/V cable runners. I have a hole in my wall, but getting fixed tomorrow so no worries. The thing I did NOT want to hear was "Yeah, this is too tough. There's no way this can be done." I got some doubts from some other companies I spoke with over the phone. No way for EAV - Jon and Dalton worked it out the best they could with what they had to work with. The confidence to finish the job was always there. The bottom line is that the job is done and I'm a very satisfied customer. I will definitely call EAV again for my home entertainment needs. You should call them too!

He was on time and stayed till he finished. cleaned up after himself and put all my furniture back the way it was.

Overall everything went well -- John was very responsive when I first contacted him, it was very easy to schedule a time. They showed up right on-time. Even though I was having other work done in the house, John and his crew were very professional and respectful of my home. The job took longer than orig estimated. I guess I was also hoping that perhaps the excess wiring would have been reduced rather than just bundled up. I perhaps should have been more clearer when I said to clean up the excess wiring.

Promptly called me and scheduled a time to perform work. Arrived as promised and delivered beyond expectations. Very professional and made zero mess. Extremely courteous and respectful.

They pricing and quality was excellent. They were here on time and were very professional. It was a great experience.

They have done a lot of repair and replacement for my home and business. My overall experience with them has been good. I will continue to use their services in the future.

Great , very satified

Jon is very knowledgeable and professional. The only time he is hard to reach is when he is vacationing in some remote area of Colorado which doesn't get cell phone service. However he only does this when he has no jobs scheduled, so you just need to wait til he gets back and he'll contact you right away. He completed our work quickly and was great to work with. He backs his work with a warranty. I've recommended him to several of my friends. His prices, as mentioned before, are very reasonable.

S
Do not have any dos and don't. From start to finish, we thought he did an excellent job

We recently bought our home in Lakewood; and we chose Experience Audio Video to handle all of our audio video needs. We couldn't be more pleased with the results! By the time Experience Audio Video finished, they'd improved the setup in every room in the house. To begin with, we had them install speakers in every room, complete with a separate volume control in each. In the family room, the only room already wired for surround sound, we had Experience Audio Video upgrade to surround sound 5.1. We also had them mount a 55and rdquo; LCD TV on an articulating mount. It's easy, now, to pull it out of its cabinet and adjust the angle as needed. I have more than 800 CD's; so Experience Audio Video set me up with a media management system that can be used in any room. In the master bedroom, we added surround sound as well as built-in speakers. Even the subwoofer is built into the wall! Our game room presented a bit of a challenge in that we wanted it to function multi-purposes: a game room for the kids and a media room for us. Experience Audio Video came up with a great solution for all of us! They mounted a 42and rdquo; LCD TV in the built-in cabinets for the kids; and for movie-watching, they installed a motorized projection screen that lowers down in front of the TV, and an HD projector in the back of the room. An upgrade from stereo speakers to 7.1 THX surround sound, built into the walls, completed the room. . My wife and I were a bit concerned about whether we'd be able to figure out how to use the system. It seemed very complex! Jon from Experience Audio Video assured us that, with the right remote controls, the system would be very user friendly. So we got these super cool universal remote controls for each of the TV rooms. They're easy to use; and it makes the entire experience all that much more enjoyable. Experience Audio Video came through with everything we wanted to be able to do and more! So once the house system was complete, I had them out to my office to run some wires and hang a couple TV's in the break room and conference rooms. From beginning to end, we were very pleased with the knowledge, professionalism, and courtesy demonstrated by Jon, towards both us and our home. We will continue to look to Experience Audio Video for our future AV needs. Harvey and Jenny

Jon is very responsive, resourceful and reasonable. And, so nice to work with!

If I ever get stuck on how to operate any equipment, including the remote, I can call Jon and he will walk through directions on the phone or come to the house for a service call. I appreciate his flexible approach and efforts to work within existing equipment when designing a solution. Jon was highly recommended to me - and I now highly recommend him.