"Hi [Member Name Removed], We’re sorry to hear you were disappointed with your move. After reviewing your photos and speaking with the crew, it was clear that many of the items were packed with minimal protection and very little packing paper. Unfortunately, fragile items that aren’t properly cushioned are at high risk of damage—even during a local move. Despite this, we extended a customer service settlement to assist with any cleaning or repairs because we genuinely care about making things right. Element Moving is one of the highest-rated moving companies in Texas, with over 1,000 five-star reviews across Google and Yelp. We complete hundreds of moves each month and consistently receive outstanding feedback for our professionalism, care, and reliability. We’re sorry your experience didn’t reflect the level of service we’re known for, and we hope to bring this matter to a fair resolution. Your claim has been processed already and a check has been sent and deposited."

"Thank you so much for the great review! We’re thrilled to hear everything went smoothly—from storage to delivery—and that we came in under budget. Our team works hard to make the process seamless and stress-free, and your recommendation means the world to us. We truly appreciate your trust!"

"Thank you for the awesome review! We’re so glad to hear the team exceeded expectations and made the process quick and smooth for you. Taking that extra step to protect your belongings is what we’re all about. We appreciate your trust and hope to help again whenever you need us!"

"Thank you for the kind words! We're so glad to hear everything went well and that Pat Carter took great care of you. We'll be sure to pass along the compliment—he’ll appreciate it!"

"Thanks for the feedback! We're glad to hear everything went well. If there's anything else we can do for you, we're just a call away!"

"Thanks a lot, for your feedback! We're glad you found our service friendly and helpful. While we regret any hiccups, we appreciate your understanding. We're thrilled to have you as a customer and look forward to serving you again. Your satisfaction is our priority!"

"Thank you, for the fantastic 5-star review! We're thrilled that our team provided excellent service. Your recommendation means a lot to us!"

"we're sorry to hear about the items that got damaged during your move. Your feedback is important to us, and we would like to make things right. Please contact our customer service team with the details of the damaged items, so we can address this issue promptly. Thank you for choosing Element Moving and Storage. We appreciate your business. Best regards, Element Moving and Storage"

"Thank you for the 5-star review! We're delighted you had an excellent experience with Element Moving & Storage. We're here whenever you need us again!"

"We're thrilled by your feedback! Your praise for our team's efficiency and professionalism means a lot. Eliezer and the crew will be excited to hear about your positive comments. If you need anything in the future, don't hesitate to reach out. Thank you for choosing Element Moving!"

"Hello [Member Name Removed], Thank you for the glowing 5-star review! We're delighted to have provided you with professional and exceptional service. Your kind words motivate us further. Best regards,"

"Thank you so much for your kind words! We're thrilled to hear that your experience with Element Moving—from the first call to the final delivery—was smooth and stress-free. Diego and his crew will be so happy to know their hard work made a difference. Your trust and support mean the world to us. Wishing you all the best in your new space! 💙🚛"

"Thank you so much! We truly appreciate your kind words. We're glad to hear you found our service very professional!"

"Thank you so much for your continued support! We truly appreciate your loyalty and are always here when you need us. 💙"

"[Member Name Removed]. The home was unsanitary. From the pictures and videos taken on move day, there was no way we would be be able to continue to continue the move. Nothing was packed, not even a box and the home was dirty, with animal feces on the floor and smell was horrible. We will be happy to come back once you get a cleaning crew out there to clean up the home. You were charged for the hours you used. Not to mention we needed to drive an hour to get there. We value the work out Movers do and would not let anyone work in those conditions."

"Thank you so much for the kind words! We're thrilled to hear that our crew helped make your first move in over 30 years a smooth and stress-free experience. Punctuality, care, and professionalism are what we strive for—so it means a lot to hear your feedback. We truly appreciate your recommendation and would be honored to help again anytime!"

"Thank you so much for your kind words! We're glad to hear our team made your move smooth, quick, and efficient—and that the packing crates helped make things easier! We appreciate your feedback about the crate pickup time and will work on improving that part of the process. Thanks again for choosing Element Moving!"

"Thank you so much for your kind words! We're glad our moving team made your experience a great one. 😊 If you ever need help again, we're here for you!"

"Thank you so much for the kind words! We're thrilled to hear that Jose H and his crew made your move smooth and easy. We'll be sure to pass along your praise to the team — they’ll appreciate it! Thanks again for recommending us! 💪"

"Thank you so much for your continued trust in Element Moving! We're glad to hear our team delivered a smooth and professional experience—rain and all. It means the world to us that you chose us not once, but twice! We look forward to helping you again whenever you need us. 🌟"

"Thank you so much for your feedback! We truly appreciate your patience and understanding regarding the delayed arrival. We’re glad to hear that despite the wait, our team handled your move with great care and attention to detail. It's wonderful to know that your furniture arrived with minimal wear and that the crew went the extra mile with your adjustable bed frame. We’ll share your kind words with the team — they’ll be thrilled to hear it!"

"Thank you so much for your kind words! We're thrilled to hear that our crew was on time and courteous. We truly appreciate your support and look forward to helping you again in the future! 💙"

"Thank you so much for your kind words! We're glad your friend recommended us and even more thrilled that Eddie and the team delivered a smooth and professional experience. Your recommendation means the world to us! 🙌"