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Ebony Cleaning Service
Maid Service, Post Construction - Clean-up, Exterior Surfaces - Powerwashing,
About us
We can provide weekly, bi-weekly, or monthly appointments and will, with advance reservations, schedule weekend and evening time slots. Call us at 214.660.1328 or email to schedule an appointment for a free estimate so that we can customize our services to meet your budget and your needs. Our business was established in 2005 as we began rebuilding our lives in Dallas after relocating from New Orleans in the wake of Hurricane Katrina. Call us at 214.660.1328 or email to schedule an appointment for a free estimate so that we can customize our services to meet your budget and your needs. Our founders include a 20 year veteran of the New Orleans Health Department who is a registered sanitarian and lead inspector. We leverage her expertise to use best industry practices for a real clean - not just a superficial shine.
Business highlights
20 years of experience
Services we offer
Green Cleaning, Hypo Allergenic Products, Residential Cleaning- Move-In & Move-Outs, Window Cleaning. House & Pet Sitting.
Amenities
Free Estimates
Yes
Reviews
4.629 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 10% | ||
| 7% | ||
| 0% | ||
| 3% |
Showing 1-25 of 29 reviews
Ruby P.
Nov 2019
VERY WELL. They listened to my requests and specifics, they evaluated the areas needing cleaning and discussed how those areas would be cleaned. They were friendly, knowledgeable and very professional. I would recommend their service to my family members and friends at church. I am quite satisfied that I chose to go with the Ebony Cleaning Service.
Lynn R.
Mar 2018
I hired ebony as per a Angie's List promotion. The company started off being very nice but they let me know very quickly that they cannot clean a home that has multiple cats in it. Apparently she is asthmatic. This is totally fine and I understand however she would not refund the money that I paid for the promotion. I absolutely understand that the six-month time frame had passed however the promotion clearly stated that the money could still be applied to Future Services they absolutely refuse to refund my money and, in fact, got belligerent on the phone with me. I am absolutely abhored by my last contact with the second owner. She absolutely started yelling at me and refusing to give me my money or perform any services for the $195 they have taken from me.
Don W.
Aug 2017
They were okay. I was not really impressed with them. There was no problem but they just did not seem to be real professional or on top of stuff.
Response from Ebony Cleaning Service
"Thank you, Mr. [Member Name Removed] for your response. I totally disagree with you. You were disrespectful to us stated something about our age. Also, it is very unfortunate you wanted your whole house clean and we provided service in a timely manner for the amount of time plus the money we were given. We feel it is very important to get the right fit for our company as well. Mr. [Member Name Removed] you are do not fit our company's culture either."
Paula K.
Jul 2017
Ebony Cleaning Service comes when they say they will come and do a tremendous job. The church is old and hard to clean but they make it look its best. They are always professional and dependable. They are also easy to get along with and friendly. I recommend their service highly.
Response from Ebony Cleaning Service
"Thank you so very much for your wonderful review! We strive to do our best and take our business extremely seriously."
Elizabeth W.
Jul 2017
They are very nice lady, and she brought an elderly gentlemen with her. She told me that she didn't bring her inhaler, and she pretty much sat in the car. She was a very nice woman, had it not been the gentlemen. She didn't feel well. She kind of bugged me about it. They weren't very nice. I didn't appreciate it. I didn't demean anyone. I didn't find it terribly satisfactory. I think she wasn't well, and not a good day for her. It was ok, but just ok. It wasn't worth the money, but I wasn't mad at them. I wasn't mad at them. In the situation, the price was ok. I told you what happened, and that is all I can do. I am not able to go through the list. I rather not even respond, than go through it. The woman who contacted me,didn't do any work. She sat in the car, because she didn't bring her inhaler. How can I grade them.
Response from Ebony Cleaning Service
"Ms. [Member Name Removed], it is shocking to see your review. When in fact, I did ask you if you were satisfied and you said yes. Everyone is entitled to a sick day. There is no elderly man that came out with me. We did work like putting out the trash that was not part of our deal. The refrigerator was cleaned. One thing I have learned from this experience everyone that smiles in your face will not tell you what they really feel or think. I was pleased with the work we provided. Sorry, you were not pleased. Many blessings, we cannot do anything about someone not being authentic when in fact you said you were pleased."
Beverly S.
Jul 2017
Ebony Cleaning Service has done a terrific job with my house cleaning. They arrive and immediately start work and do not stop until the job is finished. I can rely on them to complete all tasks that are routine as well as provide service for occasional tasks. They are professional and I have no concerns having them in my home while I'm at work. In addition to housecleaning, Gilda assisted with a party that we had and did a great job ensuring all the guests were served and their needs met. I will not hesitate having them assist with any future events.
Response from Ebony Cleaning Service
"Thank you for recognizing our value and worth. You are a very pleasant person. It is our pleasure to clean your home."
Carlos B.
Feb 2017
They were great. Finished in the time planned. They were quick and thorough.
Response from Ebony Cleaning Service
"Thanks for the kind review. It was our pleasure to serve you. Nice meeting. you. Please do call on us again when you need our services. Thanks for buying our services."
Judithann A.
Jan 2017
Went very well. I didn't understand that I was to supply garbage bags and gloves. They supplied the labor and blower. I was working with them the whole time to maximize my hour and a half. It was very helpful to have them help. I would use them again.
Response from Ebony Cleaning Service
"Thanks for taking the time to respond. As I had stated before we were not in our usual vehicles and the gloves were on our part. In our haste to get there. We forgot the gloves. However the trash bags were your responsiblity. Usually, people have everything for us to work with including the blower and such. However, we like to provide the best service possible so we bring a blower. Sorry if things got muddle for you. It was nice meeting. Thanks for your business."
Jim R.
Jan 2017
They were a good team and in the time frame they were here it was a pleasant experience.
Response from Ebony Cleaning Service
"Thanks for the wonderful review. It is our goal to ensure everyone has an excellent experience. It was nice meeting you and your wife. We look forward to working with you in the future. Thanks for taking the time to write the review. We really do appreicate it."
Carol M.
Jan 2017
They were a pleasure to have in my home. Friendly and did a great job.
Response from Ebony Cleaning Service
"Thanks for the wonderful review. We really appreciate you taking time out of day to give us a review. We really did enjoy working with you. You are a very nice person. Nice to have met you."
Pamela C.
Dec 2016
They did a nice job and were very professional. I'm planning to use them again to clean baseboards and the rest of the house.
Response from Ebony Cleaning Service
"Thank you for taking the time to give us a review. You were easy to work with and we look forward to doing more work with you in the future."
KD S.
Dec 2016
Scheduling was a pain. They were unwilling to come in the morning due to traffic. We finally settled on a Saturday. I requested 10:00 am but they would only agree to between 10 & 11. I left my house at 11:00 and they arrived sometime after that. Even though I gave them the garage code, for some reason they pulled the door off the track before they left. That meant I could not get back into my garage when I returned home. Nothing had been touched, so there was absolutely no organization. But the garage was CLEAN. I would hire again, but at a lower price because all I got was cleaning service.
Response from Ebony Cleaning Service
"We welcome your review. Due to unforeseen circumstances with our GPS system and traffic we cannot always accommodate our clients exactly on the time. We were 8 minutes late and this customer chose to go on with errands. We do understand everyone has a schedule. However, when we do organizing in the future we would prefer to have the clients present to tell us exactly what they want organize. Purging and sorting must come from the client with their permission. It is a little unfair to ding us on organizing without your active role as a participant. We think in the future it would not be best to work with you because there was no further communication until you had the chance to give us a review on an open forum for all to see. Open communication is vital to the client and the service provider. When we had tried to explain why we were a few minutes late. This client said rudely, stop explaining. We cannot talk to a person who do not want to hear what one needs to say. In the future, if you feel it is a pain to book with any company then it might be best you do not work with them. Every client is not always a good fit for our company either. We do believe in treating people with respect and dignity."
Leslie C.
Dec 2016
It was decent overall. There were a few misses, but overall they did a good job working around my clutter and cleaning. The bathroom was the only spot that needed some more work afterwords. They seem very open to suggestions for what specifics you want worked on in your home. Very friendly people.
Response from Ebony Cleaning Service
"Thanks for hiring us. We are so sorry that you had encounter a few misses within the bathroom. Your toilet ran over and we were informed later that you guys always had problems with that particular toilet. Please let us know in the future if you had some problems. I, Gilda had phone you to see how things had gone and you never responded. Thanks for the business it was our delightful pleasure to come and clean for you. We always value open communication between our customers too. Sorry you did not reach out to us to let us know how everything worked or did not work for you. Thanks for a good review overall."
Sameer J.
Dec 2016
Gilda and her team did a great job and were a positive, fun group!! Definitely recommend them and will happily use them again!
Response from Ebony Cleaning Service
"Thank you for taking the time to give us a review. It was our sincere pleasure that we met your needs. Please feel free to call upon us again in the future. Happy Holidays!"
Elizabeth L.
Dec 2016
They did a great job and I am so happy that we hired them. They worked very hard the entire time they were here, were delightful to work with and we would definitely hire them again. They organized things in a very thoughtful way, were careful, thorough and very smart about how they approached the project. And the garage looks great!
Response from Ebony Cleaning Service
"Thank you for providing us with a good rating. I really did enjoy meeting you. You were a joy to work with and gave us wonderful hospitality. We are looking forward to working with you in the future. Gilda and Vickey"
Cathey C.
Dec 2016
I purchased a Big Deal with this provider and they stated that they are going to send three workers instead of two. She stated that it was her prerogative to change the deal. In the fine print of the deal it stated two workers for 4 hours instead of three workers. I would not recommend them to anyone.
Response from Ebony Cleaning Service
"Ebony Cleaning Service would like to respond to Ms. [Member Name Removed] s review: First of all we did not work for this client. Ms. [Member Name Removed] is mad because she did not get what she wanted. Whenever we clean a garage we bring 3 workers out with us. One crew member is a male. We have discovered having a male as a part of our cleaning crew especially when we clean a garage is not just for our benefit it is also for most clients. We explained this to her. We have a right to run our cleaning business in a manner that would enable our clients to get the best bang for their buck. By having a male on board allows us to have a pair of muscles to lift heavy objects.; Ms. [Member Name Removed], insisted on us having her work done in 4 hours intervals, by having three workers this lessen the time due to more people being a part of the crew. We have learned in any business you are not going to please everyone. We still stand by our work and some people are plain disgruntled in the first place. Every customer may not be a good fit for your company's culture and core values. We will continue to strive to meet people "reasonable and flexible expectations." We love win-win situations. Blessings to you Ms. [Member Name Removed],you said you would let your maid do your work. We do hope you found what you are looking for in the future."
Susan/David B.
Nov 2016
Excellent service! We were contacted ahead of time for them to get a sense of what work was needed and, since the special offer was time based, to prioritize the requested areas of cleaning. Vicki and Gilda (owners) arrived on time and made an initial inspection, then gave instructions to their team which got straight to work and accomplished the requested goals. Work was done in time and was very good.
Response from Ebony Cleaning Service
"Thank you for this wonderful review. We do hope you will call upon us in the future. It was our pleasure to provide you with the best service possible."
Kris K.
Nov 2016
The ladies are delightful and are hard workers. I plan on having them back!
Marie A.
Nov 2016
It went well. Traffic was bad on that rainy morning and they called on route to let me know the delay. They were patient as I am currently training my dogs to greet guests politely and complied with my requests to ignore the animals. They started immediately after that, wasting no time. I have multiple chemical sensitivity and asked to please smell the products they intended to use. They were happy to oblige, and I nixed a few that I wouldn't be able to tolerate and replaced them with my own supplies. They went above their norm and did change my sheets for me, as I have been quite weak lately and needed physical help with that fitted sheet. I am very happy with their work in my home and did inquire about the cost of future cleaning services. I will be calling them again.
Response from Ebony Cleaning Service
"Thanks for taking the time to give us a glowing review. We greatly appreciate it from the bottom of our hearts. It was our pleasure to clean your home. It was nice meeting you. I do hope you got your thank you note. Blessings, Gilda and Vickey"
Carol M.
Nov 2016
They were very good and a pleasure to deal with. Very thorough, Fun , hardworking ladies and a gentleman.
Response from Ebony Cleaning Service
"Thanks for the tip! Your hospitality was extraordinary we felt so welcome in your home with your sweet personality. Thank you for taking the time to send a review on our behalf. It was our sincere pleasure to meet you. We do hope you call us in the future. Did you get your thank you card? We did send one. Enjoy the holidays! Sincerely, Gilda and Vickey with Ebony Cleaning Service"
Candace W.
Nov 2016
Excellent, very pleased
Response from Ebony Cleaning Service
"Ms. [Member Name Removed] thank you for the review. It was nice to take the time to give us a good review. If in the future you need us again please call upon us. Thanks so much. Enjoy the holidays. Sincerely, Gilda and Vickey"
Michael S.
Sep 2016
Gilda and Vicky we're professional, punctual, and did a fantastic job at a reasonable price! Would highly recommend to anyone looking for cleaning services. I will definitely use them in the future.
Patrick S.
Jul 2016
Great! They showed up earlier than expected, did a walk through to make sure all the details were worked out. They then came back, so we could finish a few things up and started working, hard! These 2 ladies are incredible, and building an honest business. They don't cut corners, and want nothing more than to make sure their customers are 100% satisfied. We would highly recommend them for cleaning service, or anything else really. They offered up lots of other things to to us as we have a transition in moving like helping pack boxes, odd jobs, etc. They are out to build great relationships, and loyal customers.
Response from Ebony Cleaning Service
"Wow! What a nice review. Thanks so much. We are here for you if you ever need us again. Sorry I am just learning how to answer all the reviews. Better late than never. I do hope you got your thank you note. It was a pleasure to meet you and your husband. The only regret was the fact we did not get to see the baby. My business partner, Vickey, sends her warmest regards. Enjoy your new home and the holidays. We can serve or clean for parties. Sincerely, Gilda Rixner"
VIRGINIA M.
Jul 2016
The ladies were amazing. So helpful nice. They did a beautiful job. As I said to them, everything is so sparkly! I was so pleased, it made my day! I have to say don't forget your phone number when purchasing deals off Angie's list. It makes it so much easier for the company to reach you. This was the error on my part but I reached out them and insured that everything was good. They were friendly on phone and in person. I look forward to using this company again
Response from Ebony Cleaning Service
"Thanks for taking the time to respond to this review. We understand everyone is so busy nowadays. So it is nice when people take the time to give you a review. We are very appreciative and humble by your kindness."
Andrew M.
Jul 2016
They came right on time and quickly got to work. Gilda and Vicki are excellent cleaners - they did an extremely thorough and thoughtful job in a very challenging situation at my mother's house. They listened to what she wanted done and took care of what she asked them to do, and so much more - like considerately sweeping her front steps. They are dependable, punctual, professional, very hard working, efficient and skilled cleaners with very reasonable rates.
Licensing
State Contractor License Requirements
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FAQ
Ebony Cleaning Service is currently rated 4.6 overall out of 5.
Yes, Ebony Cleaning Service offers free project estimates.
No, Ebony Cleaning Service does not offer eco-friendly accreditations.
No, Ebony Cleaning Service does not offer a senior discount.
No, Ebony Cleaning Service does not offer emergency services.
No, Ebony Cleaning Service does not offer warranties.