DFW Fence Doctor

LI am writing this review to hopefully help others to not get ripped off by Bryant DFW Fence Dr. This nightmare started after Bryan came to give us a bid on replacing our poly gal on our Pergola. He found out that we were going to replace our fence and asked if he could give us a bid on doing the work. He quoted us a price and it was quit a bit higher than the company that we had decided on. He told us he would come down 500.00 on each side. We decided to let him do the work. Oh how I wish I could go back. I could kick myself for hiring him. Bryant’s workshop is in Sunnyvale which is like 1 1/2 hours away from our place and we asked him if it was going to be a problem being that far away and he said no that he did work in Southlake. I asked him if he was going to be on the job and he said he would be there every day. The first red flag was if we could help him out by giving him 3,000.00 to help him out as a job ran long and he needed help to pay his help. Well we thought that we would help him out and that money would go toward paying our job. We gave him that money on Feb 8th. We then gave him a check for a deposit of 7,695.00 on Feb. 10th. to buy the material to get started on our job.We set the date for Feb 19th. Bryant dips the wood which is great but the problem was getting it done. Yes there were some rain delays and I understood that. I can’t tell you how many excuses he had for why the job wasn’t going to start. He said the wood got wet and it had to dry out again. Why wouldn’t you move the wood inside so that it wouldn’t get wet when you knew it was going to rain. We had delay after delay. There was always a excuse. He was sick or the wood was still wet, the wood wasn’t stained, he got food poisoning, he had a old man living with him and it was causing problems with this dog. Two weeks later the job still had not been started. I had to keep contacting my neighbors to tell them that the job would be getting started on a certain day and then have to contact them that no it wasn’t going to get started. It was a nightmare and it made me look like a crazy person. Our neighbors work and have dogs and kids so I had to make sure they were notified when the fence was going to be done. Finally he showed up with only part of the wood and his helper. The first day went great but that was it. Bryant wouldn’t show up and neither would his helper. Finally Bryant gave his helper Jose permission to come work in the job whether Bryant was there or not. Jose had to do what he could by himself. They finally got one side of the fence up but not finished. They worked until 11:30 at night because I told them that that neighbor had large dogs and I have a small dog and I couldn’t have them coming in my yard. Then I went days without Bryant showing up. Jose brought his son to help him because he couldn’t do the work by himself. The excuses kept coming. If Bryant showed up it wouldn’t be until around 3 or 4 o’clock. Jose would have been there since 8 am. Needless to say the rest of my material wasn’t here. It wasn’t even dipped. Bryant brought brought his dog on a Sunday and said the old man’s dog hurt his dogs leg and he was going to have to take it to the emergency room and couldn’t work. I took care of his dog all day just so he would work. Bryant promised me the work would be done that Tuesday. Well wishful thinking. I told him to bring my material and he said no he wasn’t going to be fired off of this job. They ran into some problems with the angles and asked if we could have until Wednesday to finish the job instead of Tuesday. I’m not unreasonable so I said yes. Well here we go again excuses He was finishing dipping the wood. Are you kidding me why isn’t the wood finished yet. I told him after Wednesday I was deducting 200.00 a day until the job was finished and he said okay. That Wednesday no one showed up. I called Bryant and he said he wasn’t going to finish the job that it is too far. I lost it. We specifically asked him that question in the beginning. This job should have taken about 7 days from start to finish and we are going over 1 month. He left us with one side completely open and they have small children and dogs. Now we had to find a company to come finish his mess. The next problem was getting my material that we already paid for. 3 days of saying he was going to bring it and never showing up I called the police and filed a theft charge. He wouldn’t bring my material. Well he finally brought it and guess what a lot of it wasn’t stained and some of it was still wet and needed to dry out. Another big issue was he told me that he bought his material frim a lumber company. Well come to find out he bought it at Home Depot. Another issue was that we were short the some of the top rails. Some of the wood was split so we couldn’t even use it. The company that came to finish the job said that the panels were not good quality and are thin. They had to correct a lot of the work. One of the big issues was Bryant didn’t use brackets in the back fence they just screwed the metal post to the board. You could see the neighbors yard under the panels they put up. ( that was the side they worked on in the dark until 11:30 at night)Bryant told me I was being too picky well the other company that finished the job said no that you shouldn’t see anything under the fence and had to take a lot of panels off and finish them. I will be taking Bryant to small claims court as we are out money that he owes us. WI have since found out that Jose has quit working for Bryant and he called me and asked me if I had found anyone to finish the job. I told him yes I did. He apologized for leaving us the way they did. I am going to post pictures of the way Bryant left the job. This guy doesn’t need to be in business. He is very unprofessional and doesn’t care about anyone but himself. His workmanship is terrible and he is a liar. I hope this review keeps other people from going through the nightmare that we went through.

I was very impressed. Bryant and Kenny were very friendly and responsive. They answered all of my questions and stayed in contact during slight weather delays. The work was done in a reasonable time and at a great price. I would definitely recommend DFW Fence Doctor.

unknown

Great product, was performed on time and with no issues. I'll likely use him again in the future for a patio deck.

The fence repair was done in a timely manner however it was not finished and I was told someone would return the next day/week to stain the fence as agreed Despite several promises (at least 5), different excuses and more promises after 2 months the fence has still not be stained. In fact during my last call with Bryant he apologized and guaranteed someone would be out the following week. Still nothing I understand stuff happens but also expect more professionalism- not once have I received a call from them apologizing for not meeting their commitment I would not use again or recommend their services

Very quick to respond and did work the next day. I am VERY happy with the response and work performed.

unknown

I do not recommend

I HIGHLY recommend DFW Fence Doctor!

Bryant contacted me within minutes of my Angie's List inquiry. I was scheduled for the work within two days. The two-person crew was very professional, courteous and hard-working. 

After the work was complete, the crew did an excellent job of cleaning up including hauling away 25 old steel cemented posts.

Thank you DFW Fence Doctor!

Everything I asked for was done. I still have not paid for services rendered due to the time restraints of the vendor. I have offered to pay at the office but have not had a response. I believe this vendor has more business than he can handle. Too bad. I have a growing number of rental properties and I need a reliable fence repair company on my team.

unknown

Bryant is a true professional.

Bryant and his partner did a great job fixing my fence.  He showed up when he was supposed to, got the job done in a timely fashion, and charged a fair price.

unknown

First we only had a verbal agreement over the phone that they would come out around two weeks later due to scheduling. Understandable.
Second, one of his guys showed up within a week with everything to build a new gate instead of what we had requested which was to shore up new framing for our old gate that had been chewed up by a wind storm recently.
Third, The guy they sent to do the work shocked me a little bit as I couldn't answer the phone or doorbell at the time of his arrival. What did he do? He got to work. The gate was built and installed in an extremely short time and he even helped me out on a couple of adjustments I needed. I wish I knew his name as he was this really nice, intelligent, friendly, quiet-spoken man that it was a pleasure to speak with.
All in all this experience is about the best I have experienced since I got old and can't do for myself.
Totally recommend them. No reservations.

I was very pleased with the company. One of the owners actually came out to give a price quote. He didn't rush through the process either. Instead he spent a good deal of time discussing options for the job. The work was completed quickly and done well. I would definitely recommend them.

unknown

DFW Fence Dr came out gave me an estimate and plan for work - Once I approved they completed the work. I was impresssed that they covered my pool to be sure no stain got in my pool filter. The fence looks brand new.

The appointment was set and the DFW Fence Doctor representative arrived promptly and asked appropriate questions while taking measurements.  I received an estimate for the work the following day.  The bid was a fair and reasonable price and we agreed to a start date.  The work was completed in a timely and professional manner.  Workers were respectful of my property and took care to not damage surrounding landscaping or my home.  I have another project coming up in a year and I will definitely contact DFW Fence Doctor for an estimate.

The crew arrived on time.  They worked all day to complete the project. They tore down the brick column and replaced it with wood pickets. They painted the pickets to match the rest of the fence.  You can't tell the column was ever there!  Excellent job!

We had this company out to give us a bid on new fencing, while he was here they did some minor repairs above and beyond what we had asked them to do. I would definitely use them again.

They corrected an issue with leaning fence posts and found additional fence post that needed correcting and corrected them at no additional charge. They constructed a board on board cedar fence with a cap the total lineal feet was 190. They were professional and showed great attention to detail. Bryant was very friendly yet professional he explained exactly what needed to be done. I now have a beautiful stained fence that should last for many years to come. I highly recommend DFW Fence Doctor and would use them again.

I got a quote of $110 a post during our initial call and I followed up two days later with pictures of the damage to ensure the quote had not changed.  The bid came in middle of the road but I chose this vendor based on his ability to complete the work within 72 hours of initial contact.  He did a great job, my tenants are pleased, and I will keep him in mind with future projects.

When a strong storm came through on Friday, 8/9, it knocked down fence posts and panels on the side of of my yard.  I wanted to repair the damage immediately because one of my neighbors has been showing their home to potential buyers and I wanted to maintain safety and security.  Consulting Angies's List I found three reputable companies serving my area that worked on Saturday and wrote the same message to each requesting replacement of one post.  Fence Doctor responded within a short period of time and we established that they could come on Saturday.  Of the other two companies only one responded and that was to tell me they were out of town.
The next morning I found that there were actually two posts broken, one in the middle of the two panels that fell down and another that was on the end where the panel had separated.  I contacted Fence Doctor and was quoted the cost of adding an additional post and agreed to add it.  The estimation of when the workers would arrive was extremely accurate and they called before they arrived.
The work was completed in a reasonable amount of time and with good quality.  The workers were polite and respectful and cleaned up debris and hauled away the broken items.  The price quoted was the price I paid.  I felt like the price was a little high but they were open on Saturday, did good work, and satisfied my need to get the job done quickly, so I was willing to pay a little premium.  Had the cost been $50 less I would have rated it (A) excellent instead of (B) good.  Overall I'm very satisfied, would recommend Fence Doctor, and would use their services again.

Contacted Bryant Nelson for estimate and he was at our home within a business day.  Bryant is knowledgeable and forthright.  He provided the specifics based upon our wish list as well as possible additional costs they may incur if existing steel posts were not long enough to be set in concrete. He was very responsive to call about the additional cost of concrete to get my approval when I decided to enlarge the base's width before his crew did the work.  Nick, Jose & Frankie (?) put in a couple of days with long hours to create a sturdy, never going to lean again fence for us.  The mid June days were hot yet these gentlemen were professional and friendly - answering any questions I had as work progressed.  They were careful not to harm the 4 flowering plants & 2 bushes I had along that back fence wall.  The concrete footing is 8" wide by 16" deep - it is not going anywhere. A couple of my neighbors have commented how nice my fence looks now (and this is the fence facing the alley!).  The crew constructed the footing to allow a break at the gas meter - for ease of reading and possible access in the future.  Because the footing faces the alley, I did not opt for any decorative finishes.  Nick did 'sand' out the lines created by the forms but told me they have added stucco, brick, rock, etc for an aesthetic finish for previous jobs.  I highly recommend DFW Fence Doctor for any fence repairs.