DallasFoundationRepair, Inc.

I had to call the company directly after several days of no response. I spoke to Julia who apologized for not responding; I explained the situation and she said it 'sounded' like an $1,800 job; she then set up an appointment for April 12 to actually assess the driveway repair. Wendell came and gave a quote of $2,500; I asked him about all discounts and the $1,800 initial quote from Julia. He said they could honor that amount and he'd send an invoice for the project. I texted him my email address that and day as requested. To date, I haven't heard from either one of them. I will adjust my review if I do but at this point, I'm disappointed I have to 'chase down' a company through Angie's List and directly with no results.

They Missed both scheduled appointments without calling explaining they would be late. Both I had to call them to ask how much longer agreeded upon a time and they still did not arrive on time. So I cancelled the appointment and for the second one he came anyway and called to say they were there -- too LATE I was at work and was too disappoint to reschedule for a third time. I have requested my $25 refund and they have yet to respond.

It went Awesome!!!

Wonderful.

I expected the rep would go upstairs and down looking for cracks and checking how the doors and windows opened and closed. Those are the things my home warranty company ask me about. Instead the rep took measurements, as shown above, and said that was all that was needed to determine if there was a foundation problem. He did leave a list of structural engineers I could call for a more detailed inspection and report. He did not leave me anything in writing for what he did. Since I only paid $20 for the service I received that much information, just not what I expected.

I called Dallas Foundation Repair to fix a crack that we had in the back patio porch. They replied to the Big Deal purchased two days later and got more information regarding the crack and told me they couldn't fix it. I give them points though because although they couldn't do it, they did give me a name and number of a company who could better assist me. Great customer service skills.

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It was good.  The person was punctual and thorough.

Workers dug holes to install the piers, then returned a few days later to fill the holes back in.  They even repaired some of the decorative brickwork, which I did not think was even included in the price.  They diligently cleaned up after themselves and hosed down the driveway before leaving.  For the money I paid, I am extremely pleased with the work that was performed, and would recommend them others.

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Good, he was here at et exact appointment time and had the written estimate within 3 days as promised

Did a good job

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When I finally received the estimate after waiting 2 weeks, the estimate was incorrect. The estimate was for 72 sq feet when in actuality it is 36sq feet.

Excellent experience.

I purchased the certificate in early December and it stated that someone would contact me in 2-3 days. I still haven't heard from them to set up an appointment. I realize it was during the holidays, but December 7th was early in the month, but I thought they would at least call. I rated them average on most items because I haven't had them here, I will wait until Monday, January 5th and then I will request my refund.

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They completed an initial contact however since then they have never got back with me and I have since found someone else to complete the job. I didnt use the deal.

The estimate went well.  The beginning of the foundation repair went well; meaning the digging and removal of the dirt went good.  We ended up having 15 holes dug and piers poured.  The crew was pretty sloppy when it came time to transport the cement around the house.  They were also careless with their own personal trash throughout the day.  At the end of each day we had to go out and pick up after them and throw their trash away (i.e., water bottles, chip bags, etc.).  After the cement piers were poured there is a standard 8 day drying period.  That was when we wanted the cement work around the pool to be completed.  Then, one of the workers wives' had a baby, so nobody showed up for another 3 days, which put everything behind again.  None of the workers spoke English, which made it extremely dificult to communicate.  I don't mind if they don't speak English, but in my personal opinion, if you're going to run a business, and you send a crew out to do a job, it's common sense to have at least one person to be able to speak English to communicate in case problems arise.  We had problems communicating while the concrete around the pool was being poured, as we were also replacing the diving board - which was another problem.  We wanted to re-use the base and jig for the new board, but the crew just ripped out the existing base and jig to the point it couldn't be re-used and they cut the wires to the pool light at the electrical box instead of at the ground level.  Nobody asked any questions, they just shook their heads and said "yes" when my husband tried to tell them how certain things needed to be done.  When my husband tried to tell them the cement needed to be a certain thickness around the jig and base area for the diving board and it HAD TO BE LEVEL (as it was supporting a diving board) they didn't understand again, my husband had to grab a level and manipulate it in a way so they could understand "level", not uneven and the mounts all had to be level...  It was a disaster.  Then when it came time for their contract person to come remove all of the excess dirt and concrete from the driveway after all of the work was finished, he never showed up.  We called and called and talked with Deb who is in charge of the crews and she told us he would be there this day and that day and he never was.  We even called the OWNER, to let her know what was going on, and she didn't seem too awfully concerned with what was happening.  I understand she has other things on her plate, but this is HER company.  You would think she might have a little more gumption to find out what the problem is if she has an unhappy customer... Finally after about 5 days after the work was completed the guy shows up at the driveway with his truck and bobcat to remove all of the excess dirt and concrete.  Evidently, he had been having issues with his truck, that was why he hadn't been there sooner.  No, I would not recommend Premier Foundation.  It was the biggest cluster ever!

Julie, owner, came to inspect house and came up with the same measurements other companies had but had a different approach on how many piers and where to place them to level my house. She was very knowledgeable and explained the difference in foundation repair piers and why her method was the best. She also will not put piers where you don't need them, reducing the cost. The crew came out to do the work and were very respectful of my property. They made sure to put any bushes they had to remove back when they came back (make sure you have buckets for them to use for your small bushes).- 2 step process where they dig the holes and pour concrete. Then they come back after the concrete has set (about a week) to lift the house and finish the job. They also ensured all sprinkler and landscape lighting was back to normal after the job was done and walked around with me to ensure I was satisfied. Great job!

The foundation repair went quicker than I expected.  The crew worked very fast and diligently, they were all polite and very neat in their work.  Some shrubs had to be removed to drill the piers and they crew kept them covered in dirt during the repair and replanted them after the job was complete.  Foundation repair is an inhereently noisy and messy procedure but the Premier Foundation Repair crew did their best to complete the job quickly and neatly as well as keeping me informed on the progress.  We discovered plumbing breaks caused by the foundation shitfing and Premier recommended a plumbing company to us that did an excellent job on those repairs.

It went well.  A crew of 2 came out and arrived on time.  They looked at the job and explained how they would work.  The driveway had sunk about 3 inches since the house was built almost 10 years ago, and the sidewalk had sunk about the same adjacent to the porch.  They worked for several hours.  Once the mudjacking was complete, they cleaned the excess material off the lawn and driveway and filled the spaces along the top of the drive and sidewalk with a compound that would allow for expansion.  The job was so well done, my neighbor asked about it and we recommended Premier to them.  My neighbor called Julie, got a price, and our workers just crossed the street to do that job.  Busy day!  The only problem we had came a few days later when I happened to notice there was an foot-long section along the side of the drive that you could still put your hand under.  I called Premier and explained that I would like to have them come look at it and see if there was a reason for concern.  The person who answered said she would let them know about it and get back to me as to date and time.  Several days went by and no word.  I called again.  No results.  I called a third time and finally the job foreman came by.  He looked at it and explained that he hadn't been able to come because it would take time to get the equipment and materials and for such a small job, they wanted to wait until they were closer to the area.  We live in a small town, kind of out of the way.  I explained I had only wanted someone to LOOK at it and then schedule a time to fix it if necessary.  He explained he was told it would be a repair, but he was out this way and wanted to look at it to determine how big a job it actually would be.  He determined there was no problem and nothing further was required, but suggested in the Spring we put some sandy soil there and it would be fine.  There would be no change in the stability of the mud already put in there.

Everything went well overall. We were happy with their service.

I has several estimates from foundation companies before deciding on Premier.  I even checked the BBB and Angie's List.  I went with them for 2 reasons: 1.)  They were much less expensive than some of the other companies.  Some estimates I received were over $5,000 for pretty much the same work.  2.) I preferred their poured concrete pier method over the pushed pier methods of most of the other companies. Do your research! 
Everyone was easy to work with over the phone.  The job was set for a Saturday.  I had 6 piers installed on one corner.  They dug holes under the home, drilled down until they hit the hard soil, and poured concrete down the holes reinforced with re-bar.  Before they left for the day, they covered the holes with plywood.  They came back the following Saturday to lift the home, which they do with air jacks.  Once they lift it to the correct level, they place concrete blocks between the foundation and the piers for the home to sit on and fill in the holes with dirt.  The job went well and I am pleased with the results up to this point.  There were cracks in the exterior brick mortar and cracks in the drywall and floor tile grout before the job.  They have all either closed completely or are much less visible since Premier lifted the corner.  My only complaint is that the workers arrived about 30-45 minutes later than their scheduled time on both home visits.  It wasn't much on an issue for me because I scheduled them on Saturday morning both times.
Overall I think they did a great job and you can't beat their pricing.  Hopefully I won't have to, but I would definitely call them again for foundation work.