Custom Stone Granite & Marble

Very well.

The only reason I graded as a B in Punctuality and Professionalism is because the first appointment I had scheduled apparently was not communicated to the person who was supposed to come out.  We called to find out where they were and were told that they would have to come out another day.  The estimator did come out for the second appointment.  The only other (small) thing was when we were planning to look at slabs at the showroom, our contact was a little late meeting us.

The installation of the granite went overall pretty well, and this occurred December 2012.  They offered a free reseal one year after the installation.  So I called December 2013 to get the reseal and couldn't get an appointment until January 2014.  Fair enough.  The day before the appointment I tried calling the office number and had to leave a message.  I called several hours later and the number rolled over to a lady's cell phone that said the mailbox was full.  I did not get a call back to confirm my appointment, and even though I was on the schedule, no one showed. I called several times on the day of the appointment and never got to speak to anyone (mailbox full, no answer).  I called the next day.  Mail box full, or no answer on this phone number.  Disappointing.  I called two days after the appointment, got the lady and she put me on hold to "talk with the guys in the field".  I was on hold for 30 minutes, and she disconnected.  The second time I got through to her she said she'd call me back.  She never did.  I tried calling again, no answer, mailbox full.  No ability to leave a message.  Very disappointed now. 







Poor customer service after they have your money.  There's no way you'll ever get your free reseal a year after the installation -- I guess I have to be disappointed and deal with my countertops in the condition they are in.  Very disappointed and won't use these guys for an install in the future.

Both times this company provided excellent service.  They were professional, dependable and the lowest priced of several places we checked.  The workers were prompt when they arrived on time and finished with no mess left behind.  I will recommend them to anyone looking for granite countertops.

Late the first day, no phone call.  Substandard installation.

Very punctual. Professional attitude and work. Clean before and after.

John with Custom Stone and Granite came highly recommended by my hardwood installer. Further, his quote was significantly lower than the competition. He was very courteous and answered all my questions patiently (trust me I had my fair share).He was punctual and all the work was completed on time. The end result is beautiful. I would love to work with him again.

John Hernandez was very prompt in coming to our house to give us a very competitive bid.  After we hired Custom Stone Granite, they immediately went to work to get us our new countertops and backsplash. They had a great selection of granite to chose from. They took out the old countertops and backsplash and replaced them with the new granite and new backsplash.  It took one and a half days.  The workers cleaned up afterward and John answered all our questions.  I highly recommend Custom Stone Granite & Marble Counter Tops to anyone wanting a great job at a fair price.  Mr. Hernandez and his crew were wonderful to work with and very professional.

Outstanding! John and his team are so professional. Not knowing what to expect, they assisted me with the entire process from measuring my countertops, providing a written estimate, helping me pick out granite that would compliment my kitchen cabinets and style. I have received so many compliments and will definitely refer anyone to this company.