Cornerstone Home Lending Inc., Susan Demopulos

My wife and I were looking to buy our first home. We are in our mid 20's, and we heard that going through the home buying process, specifically the loan application process was a hassle. We reached out to Cornerstone Home Lending (Susan Demopulos team), and we instantly knew that they were looking out for our best interest in every manner. Since we had no idea what we were doing, Cornerstone provided us with a specific list of what we needed to submit to them, a timeline of how long the process should take, and constant friendly follow up on any outstanding items we forgot to send or additional information they needed. They would provide updates throughout the short process on how everything was going, and they tailored the loan to the current needs we had. Cornerstone Home Lending provided us with multiple different options on the loans that were available to us, which helped us tremendously. Getting a tailor loan allowed us to buy a house that needed a little bit of work, so we were able to put some of the extra money we saved on our loan into the house. Once we officially got our house, Cornerstone provided us with a generous packet with all our information organized, post cards with the picture of our new house to send to friends and family, and follow up on how everything was going after we moved in. The service we received was absolutely perfect, and I could not be more happy with how everything turned out. Susan Demopulos and her team far exceeded our expectations, and we plan to use them again in the future!

I found Susan here on Angie's List and went to her website, where I filled out an initial application with her. She emailed me within a few days to follow up, where she explained that as a local lender Cornerstone is able to work quickly and with the local area to ensure a fast closing time. She assisted me through the pre-approval process, and after we found a home and our offer was accepted, she started the loan application. She was meticulous in analyzing the different financing options for us and recommending the one that would give us the greatest overall benefit (most amount of lender credits, monthly payments, most amount of money left in our pocket at closing, amount of equity we would have in the home at closing, whether or not to go VA or conventional, etc.). The rate was good, and amazingly, she set the bar very high and stated we would close in 18 days (not easy to do). She timed the VA appraisal accordingly to ensure we could close on time. All in all, we only closed one day late of her goal in 19 days...and the only reason we didn't close in the original 18 day estimate is because the Title company didn't order the survey until right before closing, because they assumed Cornerstone was going to order the survey (usually the Title company is the one that orders it, not the lender). 19 days is still amazing and I'm very happy with the quick closing. Additionally, Susan actually attended the closing (unheard of??) helped explain the lender forms at closing, provided us with a folder where she organized all our closing documents for us after closing, and she even gave us full color postcards with the picture of our new house to send to friends/family to let them know we moved. Quite frankly, an absolutely amazing service and if there was an option for A+++ I would give her that grade. Will definitely use again if I'm ever back in the market to buy a home!