Christian Brothers Automotive
About us
Additional emails - [email protected], [email protected]. Additional DBA - CBA Whiterock, LLC.
Business highlights
Services we offer
A/C, CV boot, Diagnostic testing, brakes systems, clutch, computer diagnostics, cooling, cooling system flush, drive belts & pulleys., electrical, electrical & computer systems, evaluation engine, exhaust gas analysis, fuel injection, fuel injection cleaning, ignition systems. Repairs/axles, maintenance, shocks & struts, spark plugs, tires, transmission
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
78% | ||
4% | ||
0% | ||
7% | ||
11% |
I am driving to lunch and my phone rings and it is Vince. Tells me it is the AC Actuator and it would be $1,000 dollars. I about dropped the phone in shock. I told Vince that when I brought the vehicle in they told me drivers side actuator was around $300 - $350 so that is what I was expecting. He then told me that they had to take the dash apart and they are ready to get it installed. I asked him how much the part was and he told me it was around $250 dollars but the labor was in getting the dash apart. I told Vince I was sorry but I dealt in cash and I did not have a 1,000 dollars. I also explained that if they told me when I walked in that morning that it would have been anywhere near 1,000 dollars I would have turned around and walked out. Something did not add up on why it was so expensive based on original conversation.
Interesting part is when I go to pick up the vehicle you could tell Vince was very frustrated. He told me he understood not having the money to be able to do the work BUT that he still had to pay his mechanic. He went on to say how much work he had done in the diagnosis and taking things apart. Again, I explain what I expected in price based on the initial conversation. Vince told me "I could go to the Ford dealership and I am looking at a minimum of $1,200". I did not argue, nor tell him it was a GMC and walked out.
I drove the vehicle for a week and finally could not take the heat. I went to Sewell GMC where I have had my vehicle serviced before. Not known for the cheapest but a high level of service. Told them it was blowing hot on drivers side and was told it was an actuator and the shop quoted me a $1,000. The service manager said well let us check the codes but we are probably going to make you very happy. Thirty minutes later told me it was drivers side actuator and total would be $470 out the door. I agreed and an hour later I was out the door with my vehicle fixed.
My personal opinion is that the person at the front whom quoted me the $350 was exactly right. I think that the mechanic was either inexperienced or did not know what he was doing and spent a lot of time which Christian Brothers tried to pass the labor cost off to me. I think this because of the comment well I still have to pay my mechanic. I believe the cost was trying to be passed off to me. If they read their reviews it is Error Code B0408 so this does not happen again.
I said this was their second chance. When I had my vehicle serviced at their shop when it reached 100k miles for $1,322 one of the services performed was a top of the line transmission service. Drove the vehicle for a week and transmission had some odd behavior on shift points and felt like it was slippling. I was in Plano and stopped by the Transmission Shop. Two quarts low, no leaks. Top of the line service and can't even fill it up?
I am done with Christian Brothers.
"The reason we could not find the problem is because the vehicle started for us each time. Unlike other shops who would charge each time, we did not. THE CUSTOMER ALSO FAILED TO TELL YOU THAT WE PERFORMED VALET SERVICES 15 TIMES, ALSO FOR FREE, WHERE WE PICKED UP AND DELIVERED THE VEHICLE WHEN THERE WAS NOTHING WRONG WITH IT."
"Customer is lying about what we said. The parts we put on her vehicle were BETTER than Mercedes, which we documented to customer. Customer imagined on at least six occasions her brakes were making noise. EACH time we brought it to the shop, AGAIN performing free valet service, there was NO noise with the brakes. Most shops would charge when no noise was there, but we did not. We gave her money back in good faith."
"This customer has NEVER been to our CBA store on McCree Road in Dallas"
"Some parts lend themselves to using other than the dealer part, but in this case, aftermarket parts DO NOT work properly. We keep up with what our competition charges for labor, and generally beat dealer labor by 20-30%, and our competitors by at least 10% on labor. Thanks for the compliment on washing your car."
"We are NOW open Saturdays from 830 am to 4 pm. Thanks for the compliment on the service."
"Please contact us and we will fix the other something for you, assuming it has to do with our repair. We have an 18 month/18,000 mile warranty on parts and labor. My name is Jim, the owner, 214-342-5700"
Licensing
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