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CADDELL ELECTRIC
Electrical for Home Addition or Remodel Installation, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
Caddell Electricians are highly respected in their field. As new technologies appear, we ensure each electrician is trained so we can offer all state of the art products to our customers. --- Caddell Electric proudly services all of Dallas, Fort Worth, and all surrounding areas. Our electricians' commitment and dedication to our customers ensure we remain an A+ company. We take pride in our membership with the Better Business Bureau. Established in 1999, Caddell Electric's professional team of electricians has years of experience in a wide variety of commercial and residential services. --- With drug-testing, background checks, advanced technical training, and industry certifications, you can feel comfortable inviting Caddell Electric into your home or office. Plus, we charge by the job not the hour. You can be assured that you will receive the excellent service you deserve without the high prices. LICENSED #TECL 23418. COST IS DETERMINED BY THE JOB. ADDTL PHONE: (214) 329-4567. ADDTL EMAIL: [email protected].
Business highlights
Emergency services offered
26 years of experience
Services we offer
ATTIC LIGHTS & CHANDELIERS., CAN, CEILING FANS, FLOOD LIGHTS, FLUORESCENT, HOME SAFETY CHECKS, METER BASES, OUTDOOR LIGHTING, REMODELING PROJECTS, RESIDENTIAL & COMMERCIAL ELECTRICAL PANELS, SURGE PROTECTION, TRACK LIGHTING, UNDER CABINET LIGHTING
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8101 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 6% | ||
| 1% | ||
| 3% | ||
| 1% |
Showing 1-25 of 101 reviews
Michael P.
Aug 2017
This company has the recipe! They are very responsive, respectful, professional and most importantly...knowledgeable. I have managed 2 commercial properties for the last 7 years, and during this time I have experienced the worst contractors imaginable. After a particularly frustrating encounter with our electrician, I jumped ship and found Caddell on Angie's list. They have never failed me and continue to amaze me. Their technicians never condescend or intentionally talk over my head (even when we discovered that the "short" we complained about was actually caused by cheap bulbs. Who knew!) We decided to replace our current fluorescent lighting with LED and the bulbs we needed were in short supply with no ETA from the manufacturer. The technician I spoke to about this told me that he would call me when they came into their warehouse. Months went by and I never heard anything. One day, out of the blue, the technician called me and told me that they were back in stock and wanted to schedule a time to replace them for me. I was floored that he was able to keep track of our needs. So happy with this company. You will be to!
Eugene H.
Oct 2016
unknown
Mike R.
Jul 2016
unknown
Patricia D.
Apr 2016
unknown
Delmere P.
Mar 2016
unknown
Gary R.
Jan 2016
It's good so far, it's a three year plan so, yeah, very pleased. I did have a service call where there were some things that needed to be done outside the scope of that, which I expected. I think I purchased it in advance but knew then that I was making an appointment and I think it was the day of the appointment that we, because there were some things that I needed to have done around the house. I would definitely use them in the future.
Gary R.
Jan 2016
unknown
Matthew T.
Jan 2016
Service call was fine. Electrician very professional and did the work quickly. Was in and out in under 30 minutes. He gave me the invoice at the end of the service call and it was for $271. The break out was $219 for an arc fault circuit breaker, $39.95 for a service call fee and some other fee labeled T.F.S. for $12.25. I wrote the check and the electrician went on his way.
Now here is the problem. They charged $219 for a part you can purchase for $40 to $50 online and at Home Depot etc. The exact same part, brand and all.
I called to try and figure out why such a huge difference in price. They took my phone number and a little while latter, Lance, who stated he was the owner called me back. He explained to me that the $219 included the part mark-up, trouble shooting and installation. I then asked what the service call fee was for, and he explained that was just the trip charge and did not include any time spent troubleshooting or working. He also claimed all this was the standard for the industry.
So, I'm left with $120 to $170 for less than 30 minutes of work, depending on the mark up of the part. Don't forget to add in the $40 trip charge and the mysterious T.F.S. fee of $12.
I told the owner, he could either comeback out and remove the part he just installed and give me my check back or I would just stop payment on the check. His choice. He agreed to return the check and remove the part.
To sum up:
- I find the trip charge of $40 to be excessive considering it does not include any work of any kind.
- Their labor rate is severely overpriced, somewhere around $240 to $340 per hour, in this case.
Lastly, I called another electric company and got a quote for replacing the arc fault circuit breaker...$145 all inclusive. I guess it's not really the industry standard after all.
Now here is the problem. They charged $219 for a part you can purchase for $40 to $50 online and at Home Depot etc. The exact same part, brand and all.
I called to try and figure out why such a huge difference in price. They took my phone number and a little while latter, Lance, who stated he was the owner called me back. He explained to me that the $219 included the part mark-up, trouble shooting and installation. I then asked what the service call fee was for, and he explained that was just the trip charge and did not include any time spent troubleshooting or working. He also claimed all this was the standard for the industry.
So, I'm left with $120 to $170 for less than 30 minutes of work, depending on the mark up of the part. Don't forget to add in the $40 trip charge and the mysterious T.F.S. fee of $12.
I told the owner, he could either comeback out and remove the part he just installed and give me my check back or I would just stop payment on the check. His choice. He agreed to return the check and remove the part.
To sum up:
- I find the trip charge of $40 to be excessive considering it does not include any work of any kind.
- Their labor rate is severely overpriced, somewhere around $240 to $340 per hour, in this case.
Lastly, I called another electric company and got a quote for replacing the arc fault circuit breaker...$145 all inclusive. I guess it's not really the industry standard after all.
Response from CADDELL ELECTRIC
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LINDA G.
Nov 2015
After 2 years and thousands of dollars later of which half of the work had to be redone, they have decided they don't want to guarantee their work for me anymore. They have a service charge of $39.95 which should not be charged for customers who have used them before.I agreed to no guarantee on this job today and so he puts light in crooked really why bother. After 2 years I am now out of service area. I had already decided this was the last time to use them . They have an attitude when come out here to try and get out of much work as they can. I told him today if he didn't want to put in light don't do it. He said couldn't do cause had no one to hold latter so I held the latter myself. They have sent people out here that couldn't climb a ladder even after I had told them what I needed done.
I could have used someone local but because they supposedly GUARANTEED their work I used them when it would have been cheaper to use someone else. The diagnosgtic charges are a killer. The first diagnostic charge I had as I am looking at my receipt was$609.00 and the second was $429.00 with partial repair. This is where I made my first mistake at hiring this company.
I have other work to be done but guess I will go local.
I could have used someone local but because they supposedly GUARANTEED their work I used them when it would have been cheaper to use someone else. The diagnosgtic charges are a killer. The first diagnostic charge I had as I am looking at my receipt was$609.00 and the second was $429.00 with partial repair. This is where I made my first mistake at hiring this company.
I have other work to be done but guess I will go local.
Response from CADDELL ELECTRIC
"I’m very sorry to read about your experience. However I would like to take time and clear up some miss information. You have called us out on 5 occasions since May. On 4 of those occasions you suggested that the work was a Warranty. On all 4 occasions the problems were either with electrical items that we had never worked on, or with lighting that you have provided and asked us to install. We have cautioned you each time on buying lighting from the local Box Store, but you have insisted. You have been informed each time that we do not warranty parts that we do not provide, and you have agreed and understood. When you called on the 4th you said the problem was a warranty, and involved a light that had been installed on the barn that would turn off when a door was shut. In the interest of making sure any potential warranty is handled, we scheduled the call as a warranty and sent an electrician. When he got there, we learned that you had already purchased a new light fixture, which we thought unusual considering you called the problem in as a warranty. The electrician was able to quickly determine the problem was the ballast in the fixture, you provided, already going out (What we had warned about). You then decided that you wanted the new light put on a 20 ft pole in your driveway instead of the barn. I’m sorry ma’am; we came prepared to warranty our install of a light on the side of a barn. That is easily a one man job. However, installing a light on a 20 ft pole without a lift is actually too dangerous for one person to do, but we did it anyway, hence, you having to hold the ladder. Had you informed us that the work was really going to be on the pole we could have been prepared for that. I can assure you, no electrical service company comes prepared with gear required for a 20 ft pole light unless they were told that in advance. You have been a customer of ours for a couple of years now, and we appreciate you trusting us enough to keep calling us back. After 16 years of business we had to make a difficult decision and cut our service area back. The electrical service industry is experiencing a lack of qualified electricians that we have not seen before, and unfortunately because of the massive size of the DFW metroplex we had to stop servicing our most western and Southwestern areas. Unfortunately you are 25 miles further west than our new service area. With that being said, we still are willing to warranty any work that we have done for you prior to informing you of our service area change. I believe that is as fair as I can possibly be. We have apologized several times over the changes and given ample notice of not warranting any additional work, but you chose to go ahead and have it done anyway. Lance Caddell President"
David P.
Oct 2015
unknown
Barbara S.
Sep 2015
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Byron H.
Sep 2015
unknown
Michael G.
Jul 2015
I was desperate to get an electrician to check some outlets before the backsplash went up and initially no electrical company could make it out so I set up Caddell Electric for July 8 but Stephanie in the office said she would call me if there was a cancellation. Well, they had a cancellation exactly when I needed them and Paul came out and did the work quick and professional. So both Stephanie and Paul did an excellent job! I even tried to use them this week but they are so popular they have a long lead time to get someone out so I had to go with Speedy Electric. I will see how they do and rate them.
Cathy C.
Feb 2015
When my bedroom lights went out, I called Caddell Electric. I usually don't call for repair help. My trust level is low for modern-day people. When their manager said on the radio that he performs background checks on his employees, I enthusiastically called. I needed help because the previous owner was a do-it-yourselfer and when I described my box at Locke Wholesale, they said I needed help NOW. The Caddell technician came out, gave me an estimate for which I prepaid, came out and changed out all the breakers and now, THERE IS LIGHT! I will call them again.
Charles P.
Feb 2015
Very professional installation. Thorough estimate, arrived on time, discussed additional detail. Completed job with very good quality work. Very satisfied.
Jennifer R.
Jan 2015
I was very pleased with my experience with Caddell Electric. I didn't have an electrical emergency, but I called on a Saturday and left a message asking to schedule an appointment. Within 30 minutes they'd called back, and the appointment was scheduled. Communication was great on the day of the appointment. They were actually able to arrive early but called first to make sure that would work for me.
The work was performed professionally and efficiently. Michael did a great job explaining what he'd observed in the attic and what could be done to correct the issues.
I felt the price was fair and that his objective was to perform the work correctly and efficiently without running up the bill. The components of the bill (prices for different repairs and other administrative fees) were clearly communicated.
In my opinion, all of these things are very positive and speak well of the way Caddell Electric does business.
In summary, A+ experience.
The work was performed professionally and efficiently. Michael did a great job explaining what he'd observed in the attic and what could be done to correct the issues.
I felt the price was fair and that his objective was to perform the work correctly and efficiently without running up the bill. The components of the bill (prices for different repairs and other administrative fees) were clearly communicated.
In my opinion, all of these things are very positive and speak well of the way Caddell Electric does business.
In summary, A+ experience.
Christopher A.
Jan 2015
I was expecting a bit more thorough of an inspection but I suppose it was more my fault for just misinterpreting the language of the "Big Deal" offer. It's tough to pass judgment on whether or not it was a good "deal" as I haven't actually used any of the discount that the plan comes with.
It was nice to have an electrician come out to the home and poke around at some things and he definitely alerted me to a few items that I intend on replacing / fixing during the year, so I'll be using Caddel Electric again. The electrician (Michael) was very courteous and knowledgeable and was pretty honest about everything he saw.
I can tell Caddell is pretty pricey when it comes to certain items (e.g., full scale inspections of a home's electrical system, installation of exhaust fans, dropping new lines, etc.) but pretty reasonable for others (e.g., replacement of a ground rod, whole-home surge protection).
It was nice to have an electrician come out to the home and poke around at some things and he definitely alerted me to a few items that I intend on replacing / fixing during the year, so I'll be using Caddel Electric again. The electrician (Michael) was very courteous and knowledgeable and was pretty honest about everything he saw.
I can tell Caddell is pretty pricey when it comes to certain items (e.g., full scale inspections of a home's electrical system, installation of exhaust fans, dropping new lines, etc.) but pretty reasonable for others (e.g., replacement of a ground rod, whole-home surge protection).
Justin G.
Dec 2014
Bottom Line. Mike Harper was great.
mike showed up on time (actually a few minutes early), showed some ID and even offered to put on boot covers if he needed to come inside. All the work was done in the garage, so this was not needed, but appreciated. Nice guy and always curteous. We talked about several options for installing the outlets and he layed out several which differed in cost/time/difficulty. The low cost solution would have been to mount the outlets over the sheet-rock and not flush mount them, but I chose to flush mount them to match the rest of the house. we discussed any challenges that might arrise during the installation like fire blocks, gas lines, etc. and the load/specs (GFCI) on the outlets. I mentioned I would be running some shop equipment so he suggested adding breakers to the panel, which I had already been expecting to do. This company gives flat rate "per job" estimates, not a "per hour" estimate. What you see is what you pay. Not a bad way of doing business.
He estimated it to be a 2-3 hour job and he was right on the money. I let him do his install and when he was complete, he took me through everything he did. He showed me the new breakers, the labels, the outlets, and how to reset them if needed. Great service, no issues and would definitly do business with them again.
mike showed up on time (actually a few minutes early), showed some ID and even offered to put on boot covers if he needed to come inside. All the work was done in the garage, so this was not needed, but appreciated. Nice guy and always curteous. We talked about several options for installing the outlets and he layed out several which differed in cost/time/difficulty. The low cost solution would have been to mount the outlets over the sheet-rock and not flush mount them, but I chose to flush mount them to match the rest of the house. we discussed any challenges that might arrise during the installation like fire blocks, gas lines, etc. and the load/specs (GFCI) on the outlets. I mentioned I would be running some shop equipment so he suggested adding breakers to the panel, which I had already been expecting to do. This company gives flat rate "per job" estimates, not a "per hour" estimate. What you see is what you pay. Not a bad way of doing business.
He estimated it to be a 2-3 hour job and he was right on the money. I let him do his install and when he was complete, he took me through everything he did. He showed me the new breakers, the labels, the outlets, and how to reset them if needed. Great service, no issues and would definitly do business with them again.
Mike L.
Dec 2014
unknown
Michael Y.
Dec 2014
unknown
Matthew M.
Nov 2014
I called Caddell to replace two ceiling fans with new ones after I had tried to do it myself, but had some difficulty. Setting the appointment was easy, and the woman I spoke to was very courteous and helpful. They called me about half an hour before the technician arrived which is always a welcomed courtesy. Jason was on time, friendly, and knowledgeable. He informed me of everything he was going to do before he started to be sure that I understood and was ok with everything. I felt kinda bad for the guy because it took him a little over four hours to install both fans. Apparently I had chosen some especially intricate fans, and one of them was even slightly defective. He was still able to efficiently do the work, and did a great job. The only reason I gave a C for price is because it was way more than I was excpecting to pay. But considering how difficult and long the job was, I concede that it was probably fair. I would still recommend Jason and Caddell, as well as use them again.
Jason M.
Oct 2014
unknown
Edith R.
Jul 2014
We are having the kitchen island removed and needed a live electrical outlet removed rendering it dead.
The price quoted was the priced paid. The serviceman called asking if he could come early and arrived promptly.
All options were discussed thoroughly with prices before any work was performed and explanations provided as the work progressed.
Overall, this is a reputable company and I'd use them for future services.
P.S.
A+ in my book.
Thanks
The price quoted was the priced paid. The serviceman called asking if he could come early and arrived promptly.
All options were discussed thoroughly with prices before any work was performed and explanations provided as the work progressed.
Overall, this is a reputable company and I'd use them for future services.
P.S.
A+ in my book.
Thanks
Mark B.
Jun 2014
The technician, Michael Harper, arrived within the scheduled time and was cordial and professional from the start (wore shoe covers and showed ID). I explained the situation and he was able to quickly fix it. Since he was able to fix it so quickly, I asked him to provide estimates for other needs around the house (replace ceiling fan, light fixture, outdoor lights) and he was able to do so. He recommended a house surge protector but was not pushy about it all.
Michael was very friendly and said if we should call for any of the other discussed work, he'd be the one to show up.
Michael was very friendly and said if we should call for any of the other discussed work, he'd be the one to show up.
Jeremy B.
Jun 2014
Michael Harder was among the most courteous and professional contractors that we've ever had in our home. From the initial consultation through the completion of work, there was nothing more we could have asked of him. From the moment my wife and I met Michael, we were comfortable with the honest advice and professional feedback we received. He was punctual and kept the workplace clean over the course of the four full days it took to completely rewire our home, replace virtually all fixtures, and install outdoor landscape lighting. Michael's diligence at keeping the home clean, safe and quiet allowed my wife to keep our two daughters home while the extensive work was taking place. His pace of work was very impressive, but not at all rushed, and we couldn't be happier with the end result. The energy efficiency and increased safety of our home brings a peace-of-mind that goes so far beyond the cost of the products and services we received. I highly and completely recommend Michael and Caddell Electric without any hesitation.
Licensing
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FAQ
CADDELL ELECTRIC is currently rated 4.8 overall out of 5.
CADDELL ELECTRIC accepts the following forms of payment: CreditCard
No, CADDELL ELECTRIC does not offer free project estimates.
No, CADDELL ELECTRIC does not offer eco-friendly accreditations.
No, CADDELL ELECTRIC does not offer a senior discount.
Yes, CADDELL ELECTRIC offers emergency services.
No, CADDELL ELECTRIC does not offer warranties.