C & W Appliance Service Inc

C&W Appliance was recommended to me by Great Plains Appliance Parts as the only Sub Zero and Wolf certified appliance repair in the DFW area. I thought that meant I was getting superior service, quality repairs, and to the standards of Sub Zero ... however, that is definitely not what I experienced. The C&W service technician came to our home and reviewed each of our appliances which included a Sub Zero Refrigerator, Sub Zero Freezer, Wolf Range, Sub Zero Wine Fridge, and Sub Zero Ice Maker. The technician was surprised that our Wolf Range did not need any repairs, since the other appliances needed repair. Our plumbers were there at the same time and had installed a drain pump for the ice maker. The technician reviewed the pump with the plumber and myself and stated that it would work well with the ice maker. When the technician looked at our ice maker, he said that all it needed was some cleaning. The technician advised doing a full cleaning of our ice making and that after the cleaning cycle, it needed to run all night long. The service call alone cost me hundreds of dollars. The next day we discovered a nightmare! When I returned to the house, we had a massive leak from the ice maker that had gone throughout the kitchen and down into our basement destroying sheetrock, oak flooring, baseboards, and basement flooring. All because C&W did not plug in the drain pump and water overflowed. When I called C&W to find out what happened, they admitted they never tested the pump which was supposed to be part of the service because they said there was no water source at the site. However, there were 4 sinks with running water, as well as a hose just outside of the kitchen for them to fill up a cup of water and test the pump. Also, if there was no running water, how could they run the ice maker or even think of recommending it run all night long??? Since then C&W has been ignoring my calls. Every time I call the owner has already left for the day, did not come in, or is on vacation. I have left numerous messages. The two times that I did speak to the owner, Mr. Thompson, he said he wanted to make this right ... but did not think they had any fault. The sad thing is that I still have appliances I would like them to fix, but they won't even call me back. I was hoping we could resolve this issue, but it seems they think it is ok to damage customer's property and then ignore and deny their role in the damage. Do not use C&W Appliance unless you want things to be worse than before they came to service your appliances. They are inept, incapable, and just all around bad people for the damage they have done and their negligence in this matter. The worst part is that they refuse to accept responsibility for their mistakes! Mistakes happen, but dodging phone calls and not returning multiple messages is cowardly. Save yourselves and call somebody else for your appliance repair. Zero Stars!

Service was on time, had required parts, had service history; was neat and friendly. Excellent company. The second tome to deal with them in 8 years.

Our 25 year old Sub-Zero was leaking onto our kitchen floor due to a broken icemaker and valve. We contacted these folks since they are authorized to make repairs on Sub-Zero appliances and they put us on their emergency call list and came out within about an hour. The service guy replaced the 25 year old icemaker and valve, the new icemaker is working and we no longer have a leak.

They missed that a couple of related components needed to be replaced as well and had to come back twice.

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C & W is now the only authorized SubZero repair option in the metroplex. Professional company. Scheduled appointment quickly and arrived ahead of schedule. They determined that my old SubZero needed to be refurbished properly in order to last another decade. Proceeded to replace all major components and a few optional ones to make things better. An expensive repair, 1/5th the cost of a new SubZero, but alas, avoided a lot of hassle. Fridge returned to service quickly.

FANTASTIC. When I called, they were booked solid, but offered to put me on the emergency call list and then booked me for tomorrow just in case. I said OK and then called another provider. Within 10 minutes, Scott from C & W Appliances called and said he would be at my house in 30 - 45 minutes. So I called and cancelled the other appointment. Scott showed up, on time, and came prepared with the likely part needed and was able to fix my SubZero in a matter of 20 minutes. This was the best service experience I have had a long time. Thank you!

When I made the appointment, they quoted me $139.95 plus tax to clean the machine.  When he finished after about an hour, the bill was $260.17.  This included the "service charge" of $139.95 and another $50 labor and $50.89 in parts plus tax.  They are crooks!  When I called to complain, I asked what the $139.95 covered if not any of the labor or parts, and I was told that that was the standard "trip charge".  I will NEVER use them again.  THIS WAS A CLEAR "BAIT AND SWITCH".  

They don't work on Thermador so we use Marathon for them. Even though he doesn't work on Thermador, he checked up the ignitor on our cooker and tweaked it and it has worked better since. We've been very happy. This is a 21 year old sub zero refrigerator, it was dying and they rehabilitated it and it has worked well ever since.

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I had snaked the drain 2 times, and thought I had a problem with the washing machine b/c it was overflowing.  the provider was up front about the trip change, which was high, $135.00.  The workmen were on time and professional.  they told me that it was not a problem with the washer at all, but with the plumbing.  So I paid the trip charge, which I understood about, but did not receive any services.  even though I knew about the trip change, I think that I'll use another service next time with a lower trip change.  I did not receive any services at all, and with that in mind, $135 is just too high.   Also, when I received my invoice, I notice that it had been filled out to receive a pump at $84.36, but then that had been scratched out when it was discovered that it was the plumbing, not the washer.....and that scratch out made me a bit unhappy.  it was like they had decided that I needed a part even before they showed up.

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Technician called and estimated his arrival time.  He was prompt and courteous and best of all, knew what the problem was. Fixed the issue in less than 30 minutes. Kudos to C&W Appliance!

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I’ve used them several times. Normally, they do just the maintenance.