BROWARD FACTORY SERVICE

We have been with BFS for 7 years now and have really been happy with our interactions and the service provided. The techs (usually we see Loren or Damon) are very professional, careful, and thorough. Often, they'll show us ways to fix or maintain our appliances to help reduce the need for bigger repairs in the long run. Brandy, who answers the phone, is very pleasant, helpful and easy to work with. TJ, the manager, is very kind and professional. When we had to replace our lemon of a refrigerator, he went over our options and the pro-rated reimbirsement process. During the height of summer and freak weather (cold snaps or high winds), wait times for non-urgent repairs can be longer, as people who lose heat or A/C will be bumped to the front of the line (as they should be). We have never waited more than 5 days for a repair and when our main A/C unit went out, they arrived the next day. Being patient, outlining your problem clearly and succinctly and not getting fired up if you can't get next-day service will go a long way in helping with your satisfaction. These guys are really good at what they do but they can only be in one place at a time. Our warranty plan has paid for itself every year and the service we get through BFS beats the manufacturers' extended warranties hands down.

Rodney at BFS was so unprofessional. We placed in a service call on Wednesday for a toilet repair and they scheduled us for Friday afternoon. My husband took half day off to be home for the service tech. The service tech pulled up on Friday evening and didn't knock or ring the bell. Instead he left a note saying " Sorry we missed you". So the next day we called BFS and spoke to Rodney and described what happened on Friday. Instead of apologizing he was very rude and was unwilling to accommodate us the same day on their schedule.

They have a Silver service plan which will repair your appliances. We have the Gold package that will replace the appliances, if necessary. It is so nice to have the security of knowing that they will be here really quick. They have even come in off hours. I am extremely happy with their service. We have been with them for a number of years.

I have used them for many years. This particular visit went okay. Previous visits were between okay and nightmare-ish. The only reason I stay with them is that no matter how many times they have to come back to fix something, they still come back. I have heard that most companies of this nature are a bear to deal with so I've stuck with BFS because their price is fair. I chose the $0 deductible option. My house is 4500 sf with three a/c units that inevitably go out every summer and I pay $650 a year. Not too bad when you consider how much it would cost to fix all three every year.

I cannot possibly say enough positive things about BFS. They went above and beyond in their service, pricing and professionalism. If I could rate them higher than an A in all categories, I would. This is the most honest heating and A/C servicing company I've ever dealt with.