bluefrog Plumbing + Drain

Mark and Michael were seriously so great, they were very professional. I was blown away by how informative they were the price was where it should have been. Their work passed inspection right away. They inquired afterwards to make sure everything was good and I really appreciated that. If I could give them 1,000 stars I would!

Professional, Trustworthy, Time efficient. Thorough in explaining and showing what was needed to be done and why.

I placed a request through Angie’s List to get estimates for installing a water softener at a house I was buying. Blue frog plumbing immediately called me to schedule an appointment. On Monday, June 15 they came out to meet me and the realtor at the vacant house that I would be purchasing within a couple of days. I asked the technician for a couple of estimates and to al find out where the water shut off valve is located. While I was inside the house meeting with the pest control company the technician came in and asked if he could show me something. We went outside and he explained that the water shut off valve broke off when he shut off the water. He acted confused and asked what he was supposed to do indicating that he thought I should pay for them to repair their mistake. I said he needed to fix what he broke and I wasn’t even the owner of the house yet and that I did not ask him to shut off the water but only to simply find where it was located. The technician went on to say that if I was going to order work on other items that they would deduct the price from the estimates of other items that I was considering. I said again this was not my problem and that they had to fix what they broke because I was not even the owner of the house yet. He then said he had to go call his boss and then he spent a long time in the car on the phone while I was waiting. We then contacted the company ourselves and explain the issue and they said they would fix it. The technician came back inside and said he couldn’t fix it at that time and would have to come back. He also emailed me estimates for some of the other items I was considering. The prices that they quoted to me were absolutely ridiculous. For example for them just to install a water softener that I would go to Home Depot and purchase was $1650. Installation for a tankless hot water heater was close to $5000. When I asked him to figure out why the gas fireplace wouldn’t ignite or why the Jets in the tub would not work he barely spent any time figuring that out and said they would have to come back. Based upon my experience with this company and the fact that they did not want to take responsibility for what he did which is break some thing that they were looking at an acted like I had to pay for it I would never use them. In fact please do not use this company if this is the kind of work they do. Totally incompetent and they did not want to take responsibility for their screw up. Just awful. Stay away.