Bedrock Foundation Repair LLC

It started very good. They seemed very professional, easy to work with, and was prompt during the quoting and installation part. Their workers were clean and seemed to do good work. The giant issues began when I started having problems with their work within the first six months after the work was completed. They state they have a 3 year warranty on pier and beam, but since I paid them, getting them to respond to warranty took about 3 weeks just to get a call back. At the time the owner showed up, he immediately tried to sell me on more piers. I told him this should be warranty which he angrily agreed to and finally sent a small crew to do the work. A few months later, more work was needed. It took me 3 weeks to get a call back. When the owner sent another person to take a look, he also tried to sell me on more piers to the total of $2200. I told him this should also be warranty. He tried to blame the issues on several things that do not exist and then stated his opinion is that it should have include these piers in the original work, which is in direct disagreement with the owner. This all puts me in a very difficult position and feel like this is a bait and switch going on. I tried my best to find common ground, but they refused to respond at all. Therefore I have filed a complaint with the BBB, and would pursue legal remedies if the dollar amounts were higher. I am now going to hire the foundation company I should have hired in the first place to clean up Bedrock's mistakes and shortcomings. I would not suggest using this company. They appear to be professional until you need follow up work.

There is a big huge tree my neighbor has in the back and the roots will grow under the house and they tend to take all the moisture out of the ground so the ground shifted in the back. The house had kind of fell in the back. They had to lift it up in the back. They showed me some of the roots they found when they were digging to put the piers under the house. It's a huge tree. We are trying to get all this done so we can put the house on the market as quickly as possible. I had another company give us a quote but they couldn't do it for a month. They came out and said yes it has dropped in the back and they were going to do a root burial for the tree and they did it the following Mon. Bedrock was really quick.

This is an outstanding company.  After a looking at a number of companies, this one really was excellent.  They did a lot of drainage work at my place in Irving.  From the moment they arrived, I could see that they would be very good.  Even before knocking on the door, they did some measurements outside and took a good view of the landscape here at Fairway Vista.  Dan Hill is simply a wonderful person to work with.  He's very friendly, smart and knowledgeable and so was everyone including Miles on their staff.  I seemed to know what it took to solve the drainage problems and I am very happy with their quality work.  I also have a warranty with their service.  I would strongly recommend their services.  
 

Prior to purchasing the house I called Bedrock Foundation since they had recently performed foundation work at the house, they assured me that there were no unaddressed foundation issues and I moved forward with the purchase of the home.
This spring on April 10, 2105 I had Bedrock out for cracking, door issues etc. in the same areas where they previously performed the work (3 years prior).  The came out and shimmed and leveled the center interior of the house.  In July, I started having issues in the same areas of the house.  I called and was bounced around and put off for over a month before someone came out.  The representative spent 3 minutes in my home and told me everything was ok even though there were doors that were dragging and would not close. 
On October 25th I contacted Bedrock (no response) as I was having SEVERE cracking in the same places I have 3 doors that won't close.  In addition to interior doors not open/closing our front door won't open at all and the door leading to the garage is challenging.  On 10/28 I called and was told to send pictures to Dan and that someone would call me back "this afternoon" and at a minimum they would have someone come out and make an adjustment to the front door.  When I called back at 4:00, I was told that someone would call me between 5:00pm - 6:00 pm, I was first on the list.  To date still have not received a call back.  I did receive as response to my email to Dan to tell me that "it is obvious" that readjusting is needed, they are so busy several weeks out and someone would be scheduling an appointment."
To date, I have not received a call back from Bedrock.  My experience with them has been whenever there is an issue they avoid you and the customer service is non-existent.  I hope this review helps someone else from going through what I have.  It has been a very frustrating and disappointing process.

unknown

unknown

unknown

He was prompt, personable and knowlegeable. He earned my trust by not recommending further action, suggesting a recheck in the future.

They were very responsive, very knowledgeable and did a good job. They did a good service.

All in all I was extremely surprised at how much soil was displaced in this process and ultimately not informed 100% on how much settling would occur after subsequent rainfalls. For the most part I was pleased with the overall service but keep in mind that sod replacement, even to the original hole locations is definitely not included. So far so good on the outcome with regards to any subsequent settling.

Engineer provided report on foundation of house and gave estimates on repair. We were on time restrain as we had to decide on buying that house ASAP but they would not make any exception and took their own time to provide us with report and estimate

I was very pleased with them. They were knowledgeable and on time. I feel they should have given more options and i didn't need all the work that they said. They were very helpful and resourceful.

They were excellent. I would definitely use them again. They put everything back together and cleaned up before they left. They leveled our house perfectly. The price was very reasonable. I would definitely recommend them again.

As most people who have dealt with foundation issues will probably agree, this project is one of the least fun encountered when addressing home repairs. The initial process for my wife and I proved to be no exception; it was hard to find a company who would respond to our contacts, bids were all over the map, and there seemed to be no consistency on recommended scope of work. Of the bunch, Bedrock was one of the most responsive and appeared to have a decent grasp of the problems. Their pricing was right in the middle of the bids.
The crew showed up right as scheduled and got to work digging access holes to get underneath the house. The work is awful, but the guys were conscientious, reasonably cheerful, and the leader made a consistent attempt to communicate with me about the job. I was pleased with the initial first impression. They even dug out some concrete footings for an old deck I had removed to allow them access - a job that was definitely above and beyond the scope. Great guys.
Despite the pleasant surprise provided by the good nature of the crew, I began to get uneasy after the first couple days. The workers were essentially unskilled laborers with shovels who were supervised by a guy who had reportedly been with the company for many years and spoke okay English. He coordinated the workers well and kept them working, and he went all around with a level and pretty successfully flattened the rolling floors. But there didn't seem to be a long-term plan developing about which piers needed to be replaced, where to add new ones, and what to do about tying everything together to support the new loads that had been added to the 100-year-old house over the course of extensive renovations.
I asked for and (and paid additional money for) an engineer to come out and look at the job and provide recommendations, since so far no higher-level employee had been to the site after the initial bid. The engineer was aloof and discouraging of questions, vague in his responses, and furnished a largely useless report. I get that it's an old house and it's hard to retrofit or guarantee a new foundation solution, but his recommendations came across as largely guesses with very little directives. Other than drainage suggestions, that is, which was not what I was looking for.
In the end, I was left with a hodge-podge of pads and piers underneath the house that had been shimmed to varying degrees. Some shims were placed directly on previous questionable and quot;shimsand quot; such as landscape timber sections. Most of the house can be crawled under now, which has been great for other repairs, and the floor is flat. But after just one year, we're already seeing signs of significant settling. I also had to pull up the all of the floors in about a third of the bottom story to redo the subfloor which turned out to be just a patchwork of plywood scraps and particle board - something that should have been obvious to the workers crawling below. I redid most of their work while I had easy access to it, rendering much of the mediocre joist repair work pointless. They should have pointed this out early in the process, allowing me to weigh my options on that portion of the project. Sections of subfloor were literally sagging and falling through joist bays, leaving incredibly spongy wood floors.
If you need minor work or just crawl space excavation, these guys might be okay. But for extensive work, I can't recommend them. Maybe this is why they were one of the few companies who seemed to be actively looking for more work during the busy season.

We contracted with Bedrock for one reason only; that they were the only contractor that could do the work in time for closing on the house. Other contractors that we contacted had full schedules and could not complete the work on time. Bedrock divided to work between different crews that specialize in digging, placing piers and leveling and backfilling. The pier placing crew showed up on time, but without the foreman. The work crew, like the Professional Engineer, were decidedly low-tech. The Engineer using a 4 foot level to determine the condition of a 2,100 sq ft slab and the crew using only laborers with shovels to execute the drainage solution. There was not a single piece of equipment on the job and only half of the drainage solution was even completed. The water backing up behind the house was actually made worse because the laborers, with no professional supervision, placed their excess excavation dirt wherever they though it might help. They ended up adding fill to the blockage area and did not fill the low spot at all.

It happened to rain immediately following the job completion and we took photos of the standing water problem that they were supposed to fix (for $3,600 of the $8,600 total job). The problem was now worse with about 5and quot; of standing water backed up behind the fill that they added in the wrong place. (photo included in this review). Mr. Bartons response to our written complaint was that in time, the 'fill' would settle and the drainage would then 'improve'. We then asked if he had even inspected the completed job, informed him that the entire low spot had not been filled AT ALL and provided the photo evidence. He then responded that if we wanted the drainage problem to be 'improved further', they would have to install surface drains in the low spot and cut a section out of the driveway to run a new drain pipe . . at a cost of an additional $3,400.

When we refused to pay additional money citing that he had already designed a solution that simply had not been implemented, we got no response at all and have gotten no response since. The total solution offered by Bedrock Foundation Repair was to send a crew of three unsupervised laborers with instructions to fill in the collapsed backfill in the pier excavations (that had all caved in between 8and quot; and 12and quot; and had several inches of standing water in the holes), and also to 'fix the drainage' and anything else that needed attention. All they did was remove the incorrect fill that had been placed originally. The low spot remains unfilled and currently has about 4and quot; of standing water in it from the rain today and yesterday.

In a nutshell, we paid $8,600 for professionally engineered solutions for the foundation and the drainage, both of which were obtained from a licensed and self professed 'expert' in both categories, $3,600 of which was for the drainage correction, which was to be done using clean topsoil, properly graded. What we actually got was a crew of 3 unskilled laborers with shovels sent to do the job however they thought best. Final residential grading should be a good grade of topsoil properly graded and machine raked ready for seeding or topsoil. Bedrock Foundation Repair's final grading is softball sized clods of black clay taken from 3 foot deep pier excavations. Of course that fill is in the flower beds and along the side of the house. The low spot (approx. 20ft x 30ft ) has no fill whatsoever. Nor have any elevation shots been taken to determine the amount of fill needed.

Considering that we paid $3,600 for laborers with shovels to bury two plastic surface drains and about 60feet of 4and quot; drain pipe a few inches below grade, after which the contractor refuses to complete the original drainage solution without another $3,400 being paid to them for 'further improvement', it is no small wonder to us now why this was the only contractor without a full schedule. Avoid this contractor as well as their sister companies Bedrock Engineering (Steve Barton's employer) and Bedrock Drainage Correction. The behavior of this contractor has prompted us to make formal complaints to several State licensing boards.

Total job took about 8 hours including lunch break.  They were extremely courteous and worked with me as far as saving the shrubs that had to be removed and replanted.  They also spread out the excess dirt removed during the excavation and placed in all around the home in areas that the previous foundation company failed in their performance.  They packed down the dirt in the excavation holes after the garage wall was lifted so it was rock hard.  The floor of the garage was perfectly level and the walls were plumbed perfectly.  I failed to mention that they only had to repair one side of a garage wall with five piers, but the work they performed was 100% satisfactory and I will definitely use them again if I ever need foundation work on another property.

Burns (the crew leader) and his crew arrived on time. Burns checked the floors with a level to see whether they needed to be adjusted. My main complaint was a French door that had quit opening, but it turns out that no piers had been installed in that area. They were ready to get to work for the warranty part of the job with out a lot of explanation, but also happy to answer my questions about what they were going to do.
I appreciate that they honored the warranty even though the previous homeowner is the one who had the original work done.
After they were done with the warranty work, I asked Burns to check the rest of the house to see if they saw any problems. He recommended several more piers, for a total cost of $6000. I decided to get a structural engineer to give an unbiased opinion before committing. Assuming the engineer agrees that work needs to be done, I will definitely consider Bedrock.
My only real complaint is that Burns tracked mud through my house when he came back in to take a look at the rest of the house. He offered to vacuum when he realized what he had done.

I did find another company in the Dallas area that came out with a device that electronically measured the variance of the floors from a centrally location in the house against a bearing wall. With that information, they were able to map the high's and low's of the foundation and begin to determine what was causing the problem. Then they waited 4 months and came out again and remeasured the floors to see what changes had taken place.. Their analysis pointed to a tree in the front yard and large Photina bush along the side of the house. Because of the drought, the tree and Photina were most likely drinking most of the ground water and causing the foundation to drop.
I removed the tree and the photina, increased my watering to the foundation and the foundation problem has been eliminated. Three months after having the tree and photina removed, this new company came back out and measured a third time. This showed that the foundation was recovering and that the problem was resolved. There was never a charge for the electronic measurements or the mapping!
This company (not Bedrock) also did a leak test of the sewer plumbing to see if the sewer lines were causing a problem. No problems were found other than a cracked PVC coupling at the inspection point at the front of the house. In total, I spent about $850 for the test and repair.
My advise is to be careful of a quick diagnosis...

Smooth evaluation, work performed quickly, cleanup quick and followup

Well, I am glad I did not use the other reviewer's comments to make my selection. Someone gave Bedrock very negative scores. After reviewing Bedrock's website, it appears that they have multiple operations all over the state (franchise model)?
The person we dealt with was Miles. Ron was the structural engineer. Allan managed much of the field work. These guys were fantastic. I looked at 10 other foundation companies. Bedrock was recommended to me by the real estate agent I used to purchase this house. I just commented to Miles today how great they have been...and then I read the negative review above.
These guys did everything they said they would, for a great price and within the time frame quoted. Their employees were considerate and courteous. I had follow up questions regading additional items that needed attention that they answered quickly and addressed (fixed) quickly regarding additional items that needed to be addressed. They were incredibly knowledgable. They even performed some extra work that was not in the contract. In my inspection report is was noted that some electric and other cables were laying ont he bare ground. I asked Bedrock to attach them to the beams, which they did without batting an eye...or charging me.
Bedrock must must have multiple offices / operations. If you are in Dallas, call Miles. They are truly fantastic. 214-824-1211

I do not recommend them. He used wood shims that are not to code. I called him back after 10 years and asked him to take a look at the house because my house is not level. I am having some foundation issues and he did not go under the house or give me any acknowledgment about why he used wood shims. I asked him about not using code wood shims and how much he would charge me to use metal shims. He gave me a price, but did not draw it up or go under my house to see if there was any major damage. He did not use equipment to give me the measurements of my house. He just looked at my house and gave me a price. After gathering up information from other foundation repair companies, there is major repair that needs to be completed under my house. I asked him about a discount for having been with him for 10 years and he said no.

We called Bedrock to work on our pier and beam house, and paid them $2100 to fix a sinking center, and a sinking back end of the house. They did two days of work on the perimeter of the house and the center, and left. Not long after, doors wouldn't shut anymore, giant cracks started appearing. We call and ask them to come back out, and the engineer not only doesn't have any of the information about the previous work done to the house, but he only drops a level on the floor and shines a flashlight in the crawl space. Was completely uninterested in the additional damage done to the house, but then tells us the center is sinking, and it's not covered by the warranty, and we'll have to pay another $1,800 to get that fixed. Bottom line, the house is actually worse than it was before their initial work. We have e-mailed twice, called, and even sent a registered letter asking them to just come out and look at the house closer, and explain to us why we need to pay another $1,800. We're willing to pay the additional money, but we'd like more of an explanation, and some kind of assurance that for sure, now, the entire house is covered by warranty and any new repairs will definitely be covered. We can't even get them to respond. It's clear at this point they have no intention of honoring their warranty at all, and they have completely lost our trust. I wouldn't use this company if I were you, and you're interested in a company that stands by its warranty. We've filed a complaint with the Better Business Bureau and the Texas Attorney General's office, too. UPDATE: Since starting to check around, we've also discovered that in Dallas, you need a Building Permit to add piers to a house. Bedrock never got the proper permitting for the job they did on our home. If the city had caught them, not only would work have been stopped, but we could have faced a sizable fine.

This was estimate only.