AStar Heat & Air, Inc.

Honest

They were great. Did a thorough inspection of the HVAC, good pricing and great customer service. Would recommend to anyone in DFW area

Expensive

quality of parts installed not up to quality I expected !

I had a leak under my home. It took a while to get someone out to find it because of all the winter storm damage, so that was to be expected. The guys who came out found the leak, explained things well, were friendly and professional, so I went ahead and scheduled the recommended repair, scheduled to begin on a Monday. On Monday, the excavators did not show up, because Thomas, the person with who I scheduled the service, failed to schedule them. The plumber showed up, painted an X on the ground, and left. The excavators came on Tuesday and dug and left. No one updated me on anything, so I called mid-afternoon and was told they needed to schedule the plumbers to do the actual repair, and that my water would need to remain off until then. They got them scheduled for the next morning. AT NO POINT was I told this work might involve my water being turned off for over 24 hours. On Wednesday, after they finished the actual repair, I asked when the excavators would come out to backfill and was told probably the next day. Late in the day, I called the office again and was told they needed to schedule the City Inspector first ... which of course they had not done. They called back late Wednesday and said the inspector would be out sometime between 8:30 and 4:30 on Thursday. On Thursday morning, I was told the inspector just needed pictures of the work, so someone would be coming by to take pictures. When he came by, I expressed my disappointment in how long this process was taking and my frustration with the lack of communication. It is now Friday morning. I just called the office again, because no one has reached out to me. The backfill is scheduled for Monday morning. 1. The work should have started on Monday. 2. I should have been informed I might be without water for 24+ hours. 3. They should know what the process is in advance, and schedule the next steps WITHOUT ME HAVING TO CALL AND ASK each step of the way. 4. They should have spoken with the City Inspectors office in advance of the work, and taken the pictures the day of the repairs, so we could have been green lighted to schedule the backfill. 5. By the time I have called this many times and expressed my frustration with how this job is being handled, they should have expedited the backfill or at least called me to update, instead of me having to continue to call them. It is a real shame, because the plumbers themselves seem knowledgeable, friendly, and professional. But I will never use this company again. And, to add insult to injury, I received an invoice for the amount of the full quote (which was an estimate on the high end because they were not sure how far they would have to dig) ON THE DAY THEY DID NOT EVEN SHOW UP. They billed me for work they hadn't even started.

The plumbers from A Star Heat and Air were great. On arrival they were courteous and professional. They ran into an unexpected task but they got the job done quickly and above what I expected. I will continue to use A Star for all my future plumbing needs.

AStar was professional, ahead of schedule and took care of our frozen pipes restoring water. They will be our go to plumber from now on.