AC GLASS OF DALLAS

I called and set up an appointment for someone to come out and provide an estimate on repairing or replacing several windows with broken seals in the house. They were able to get me an appointment two days out, which was great. They were supposed to arrive in the afternoon and call me before they arrived. No one showed up. I called and inquired as to why no one showed up, and they indicated that there was some sort of emergency with the gentleman who was supposed to come out and they could not get anyone to cover. They were apologetic and immediately rescheduled me for early in the next week and promised me they would give me a price break due to the inconvenience. I would have appreciated a courtesy call for having them not showed up, but considering the circumstances, I simply rescheduled. They were supposed to arrived that next time between 1 and 3pm. I called at 2:45pm making sure that someone was coming and the woman on the phone was asking me a LOT of questions about my appointment - clearly indicating they had no idea about it. After she put me on hold a moment, she came back and said that they were short staffed for the day and asked if I could reschedule for another date. I immediately said no and that I would not be using their services at all. I understood them not callling and not showing up for the first appointment so I let that go. Things happen and I was not aware entirely of the circumstances. But then to reschedule again, NOT show up and NOT call - what terrible customer service! I will never use this company for anything and I don't think that anyone should! They don't even have the courtesy to call their customers and let them know they will not be coming.

Wow. First of all ... great communication. Second ... their estimate beat my other estimate by almost 50%. I had an outdated brass framed glass master shower that needed to be updated. Abraham and his assistant came by at the appointed time, sketched out the layout and gave me an estimate. I was pleasantly surprised with the estimate and gave them a check for 50% down. One week later, on the agreed upon date, Abraham and his assistant returned with the glass, installed it, and cleaned up after themselves. Now I have a beautiful, frameless glass shower with oil rubbed bronze hardware that looks fantastic. I would highly recommend Abraham and AC Glass. Everything about this experience was pleasant.

Company was easy to communicate with via email. I sent pictures and measurements for a rough estimate. They came out for a detailed measure and came back with the same price as initially discussed. The process was faster than I imagined. They were out on a Friday and I approved the custom glass order that evening. The glass was scheduled to be delivered the next Friday mid-day and they scheduled time after luch to do the install. The tech and assistant were both exceptional. They were quick and respectful of our home. They discussed options and provided suggestions based on out bathroom layout.. The entire process took about a week and the install was a few hours. We had to wait two days to let the materials set. Once we did use the shower, there was an immediate clog in the drain. I contacted them to inform and request assistance but they said it couldnt have been them and said they saw hair in the shower and had something on their shoe when they left. All I know is that the drain worked perfectly before they installed the shower and would not drain at all the first time I turned on water. I was able to clear the drain... luckily I had a drain snake from 15 years ago and it did the trick. I hope the drain remains in working order but its fine after a few uses. Overall the process and results were great. Without the "hickup" of the drain I wouldnt have anything to complain about. I woudl certainly recommend them to friends and neighbors with the warning of our drain issue. (One tip... We did have a little water leakage from the bottom of the frameless door when water happened to be sprayed in the direction of the door base. It appears to be coming from the grout groove where the seal is not as good as where the seal meets the tile. They agreed to come look and fix it but with the seal perfect at the tile, Id rather not mess with the minimal leakage since it does not happen every time. Nothign I think they did wrong, just the nature of the seal.)

We re-tiled our bath top to bottom. As soon as enough of the new tile was set in the shower area, AC Glass came to measure, and informed 2 of the set tiles needed to be repositioned. My tiler did it. The tiling was complete just when AC Glass was scheduled to install. But they notified me the glass had arrived scratched. They re-ordered it and re-scheduled the installation. When it was ready, AC Glass delivered the new shower, but could not install, because all the bull-nose tiles were installed wrong. When I told this to my tiler, he quit. I removed and installed the tiles, myself, per AC Glass' directive. The next time AC Glass came, they informed it looked great, and finally installed my new shower. The installers were consistently late for the appointments. But otherwise they were professional and a pleasure to work with. And, the work was flawless. The shower is beautiful. I couldn't be happier.