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TSA Appliance Solutions
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
TSA Appliance Solutions is a Cypress-based appliance repair company, servicing major after-market home warranty companies and non-warranty customers. We started this business to provide a better customer experience for service work being performed. Our employees and technicians know the value and importance of customer service. Education, promptness, communication, and quality are the keys to raising the bar to provide the best customer service possible. Your satisfaction is OUR business! CURRENTLY OFFERING 15% OFF LABOR. All Covid-19 social distancing and cleanliness guidelines will remain in place for your safety and for the safety of our staff. We use Biospear bacteriostatic sanitizing wipes and hand sanitizers, which kill 99.99% of bacteria and provide bacteriostatic action on virtually any surface, preventing the further growth of bacteria.
Business highlights
9 years of experience
Services we offer
Residential appliance repair and install (small and large) as well as commercial appliance repair.
Accepted Payment Methods
- CreditCard
Reviews
5.031 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 3% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 31 reviews
Katleen V.
Feb 2022
Wonderful! Dustin at TSA always know what to do and do it right the first time.
Suman H.
Jan 2022
Great work
CJ S.
Jan 2021
Fantastic!!! TSA’s Michelle and Dustin are amazing!!! Extremely professional and on top of their business.... Microwave was fixed in less than to two weeks from diagnosis of problem to ordering and delivery of the correct parts which is a nightmare right now because of COVID to installation of these parts!!! They made it look easy.... Process was seamless Very smooth... They are the ultimate in appliance repair and professional service!!! They will be the ONLY company we use going forward!!! Thank you Dustin and Michelle!!!
Response from TSA Appliance Solutions
"Thank you for letting us know that our team is doing a good job. We appreciate your trust in handling your appliance repair and hope you will let us know if we can ever help you again."
ARON S.
Dec 2020
Very well. Dustin with TSA was great. Definitely saved us money and quickly diagnosed and fixed our dishwasher issue. Turns out it was caused by a full sink that wasn't draining--we have no air gap so dishwasher draining failed, no fault of the dishwasher. Even pulled a small plastic toy out of our sink's garbage disposal--he was called out for our dishwasher. We were lucky in that our fix didn't require a part but we were even luckier to call the right people to help.
Response from TSA Appliance Solutions
"We always love hearing when our team is doing an excellent job. Thank you so much for letting us know, and we will pass along your kind words to our team."
Jerry S.
Nov 2020
Excellent diagnoses but repair too expensive and we decided to replace. Definitely we call next time.
Response from TSA Appliance Solutions
"Thank you so much for the A rating, and for taking the time to tell us how we are doing. Your feedback helps us continue to do a good job for our customers."
Lisa P.
Nov 2020
Great dealing with these folks
Response from TSA Appliance Solutions
"We appreciate the great feedback. Thank you for taking the time to review us!"
Maria C.
Nov 2020
Our microwave broken down and needed to be repaired asap. We called TSA and they quickly set us up with an appointment the very next morning!! Oscar was on time, professional, and explained the problem. No parts were needed and the service call fee covered the repair- that was a plus! Will definitely be using TSA for any future appliance repairs. This company is honest, reliable, affordable, and amazing.. Thanks a bunch!!
Response from TSA Appliance Solutions
"Your review means more to us than you know. Thank you for taking the time to let us know that our team is doing a good job. We will certainly pass on your praise to them!"
Richard S.
Nov 2020
We just had our dishwasher repaired by TSA, an authorized Electrolux appliance repair company. I was extremely satisfied with the repair service. They were prompt, courteous, reasonable, professional and immediately identified and fixed the problem. Oscar, the repairman, was terrific. As a senior, it’s nice to feel you have a repair service you feel is honest, efficient, and reasonable.
Response from TSA Appliance Solutions
"Our team makes us so proud every day with the great jobs they do for our customers. Thank you for taking the time to let us know how they are doing. And thank you so much for the A rating!"
Ken M.
Oct 2020
Working perfectly now.
Response from TSA Appliance Solutions
"Thank you for the A rating and review, [Member Name Removed]! We appreciate it."
Kari P.
Sep 2020
TSA was quick to call and schedule an appointment with me. Paid $75 the first day (for them coming out to give the estimate). I’m not sure I was told about that cost beforehand, but maybe I didn’t remember. The guys that came were friendly and professional. He needed to order a part which arrived in a few days. Scheduled the appointment for the repair 2 days later. The washer was fixed and has been working well ever since! Every person I spoke to from this company was kind and they were flexible with appointment times which was great!
Response from TSA Appliance Solutions
"Thank you for taking the time to write a review. Customer service was our number one priority when we started our business and always will be. Responses like this let us know we are doing it right. Please let us know if we can help in any way in the future."
Larry H.
Sep 2020
R/R controller bd on oven - fix the problem
Response from TSA Appliance Solutions
"Thank you so much for the "A" rating. It's great to hear that our team was able to fix your problem to your satisfaction."
David B.
Aug 2020
We submitted our request for service on a Tuesday morning and were given an appointment on Wednesday morning. Oscar was very efficient and informative. We actually couldn't completely duplicate the issue while he was here, but he checked every possible source of the problem and settled on his original diagnosis. After waiting a couple of days for the part to arrive, he quickly installed the part and again did several diagnostic tests before leaving. He assured me that the part was warranted for 90 days and that I could either call the office or him direct should we have any problems. He didn't ask for payment and assured me that someone from the office would call to complete the transaction. Overall, we were very pleased with the entire process.
Response from TSA Appliance Solutions
"We very much appreciate your business as well as taking the time to post a review. It sounds like this issue was being a little stubborn but we are pleased we were able to get it repaired for you!"
Anna Z.
Aug 2020
Everything is great. Michelle was so helpful with all my questions.
Response from TSA Appliance Solutions
"We receive many compliments regarding Michelle and the job she does for us. I am glad to hear she took good care of you and we resolved your appliance issues. Please let us know if we can help in the future."
Jason G.
Aug 2020
Very well. They diagnosed the problem quickly and took time to ensure we were running well and reinstalled properly before they left.
Response from TSA Appliance Solutions
"Thank you for taking the time to write a review. Customer service was our number one priority when we started our business and always will be. Responses like this let us know we are doing it right. Please let us know if we can help in any way in the future."
Michelle K.
Aug 2020
It went well. Dustin did a great job. Easy to work with and reliable.
Response from TSA Appliance Solutions
"Thank you taking the time write a review. Dustin is our most experienced technician so I am pleased to hear how well it went!"
Malik N.
Aug 2020
They did an excellent job of diagnosis and repair of my vertical washer. They went over and above and I have no reservations in recommending them or even using them in the future
Malik N.
Jul 2020
fixed our washer
Jonathan B.
Jul 2020
It went well, the part that was broken was no longer made by the range hood company, but the technician knew of another kind that would work.
Response from TSA Appliance Solutions
"Thank you for your time in posting a review for us! Being innovative and problem solving is what we pride ourselves on. We always make sure and exhaust every option in attempting to resolve any appliance issue."
Chris N.
Jul 2020
On time, polite and got the job done right.
Response from TSA Appliance Solutions
"Thank you so much for the "A" rating. It's great to hear that our team was able to fix your problem. We appreciate the nice review."
Carl I.
Jun 2020
Excellent customer service. I highly recommend them.
Response from TSA Appliance Solutions
"Thank you so much! We greatly appreciate you taking the time to give us a review. Customer service is always our number one priority. We will always be here for your appliance repair needs."
Sandra S.
May 2020
Technician was knowledgeable and did a great job.
Response from TSA Appliance Solutions
"Our technicians make us proud every single day with the work they do. Thanks for letting us know they are doing a good job."
Susan M.
Apr 2020
professional, responsive, timely , reasonable, knowledgeable - everything you’d want when you need some appliance help.
Response from TSA Appliance Solutions
"We really appreciate your review! We always put forth our best effort to be first in customer service and knowledge. As the owner I am glad to hear how happy you were with our service."
William A.
Mar 2020
Excellent company! The technician was very experienced and I would definitely use them again. They were so good in fact that I asked for several business cards 75so I could tell all my friends.
Response from TSA Appliance Solutions
"Thank you so much for the kind review. Our company mandate has always been customer service and care come first. That is always the number one complaint in the service industry. And we appreciate you going the extra mile for us and passing our cards out!"
Darlene S.
Jan 2020
Very well. Reliable, competent service and great customer service.
Response from TSA Appliance Solutions
"We appreciate the A rating and nice review. Please let us know if we can help you again in the future."
Jose Z.
Dec 2019
The repairs went well Michelle was very good at responding and having the repair person fix the appliance was quick even though it was over the Thanksgiving weekend.
Response from TSA Appliance Solutions
"We are glad we were able to fix your problem in a timely manner. Thank you for taking the time to let us know how our team is doing!"
Licensing
State Contractor License Requirements
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FAQ
TSA Appliance Solutions is currently rated 5.0 overall out of 5.
TSA Appliance Solutions accepts the following forms of payment: CreditCard
No, TSA Appliance Solutions does not offer free project estimates.
No, TSA Appliance Solutions does not offer eco-friendly accreditations.
No, TSA Appliance Solutions does not offer a senior discount.
No, TSA Appliance Solutions does not offer emergency services.
No, TSA Appliance Solutions does not offer warranties.