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Cypress Custom Pools, Inc.
Acoustic Ceiling Tiles - Install, Deck or Porch - Build or Replace, Designer - Landscape,
About us
Cypress Custom Pools is dedicated to upholding the highest quality standards in the pool and spa industry. Since 1995, we have created over 1,200 dream pools in the Cypress and Greater Houston Areas. We develop any style of pool that best fits your lifestyle and budget.
Business highlights
30 years of experience
Services we offer
Landscaping, pool design & installation.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.722 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 5% | ||
| 5% | ||
| 5% | ||
| 0% |
Showing 1-22 of 22 reviews
Hugh K.
Apr 2020
Our pool (backyard oasis) was just completed by CCP and we could not be happier. The whole process went very smoothly. Brian came out and listened to what we wanted, Leanna created the 3D and the project began. Joe, our Project Manager, did a FANTASTIC job of keeping us informed on what was happening and when it was going to happen. The crews that they used were all very good, hard working and cleaned up afterwards. Leanna listened to my wife during the plaster and waterline tile selections so that my wife got the results that she wanted. Kyle came out to do the "pool school" and could not have been better at taking time to explain everything. The backyard oasis is everything that we wanted. This team did a fantastic job. The pool dig was February 21st and on April 11 was pool school. Could have been faster except we went out of town the week that would have been the plaster so they couldn't work that week
Robert T.
May 2018
Cypress Pools provided great 3D designs but were very poor at meeting delivery dates and responding to concerns. Without fail the timing I was told for a design to be provided ended up being 3 - 7 days late. When asked about the delays the answer was always we have a lot of construction kicking off and it will get better. Finally after about 3 months I email and called trying to discuss our concerns with the delays and they never reach back out to discuss. At this point we told them we were going to talk to other pool builders and that's when they finally emailed us back. Their response basically told us it was our fault because we asked for to many revisions to the design. For a $100k+ pool I should be able to revise the design until I'm completely happy with it!! They went on to say that they had stop working on the design because they didn't think we could afford the design even though we hadn't even been provided a cost estimate. Cypress Custom Pools seems to design great pools but unfortunately I didn't get that far with them. If you know exactly what you want or have a straight forward design you will probably will have a great experience but if you will need help figuring out what you like or a difficult design situation works I suggest going elsewhere.
James C.
Jan 2018
The work went very well. They had to jump through a lot of hoops because of the City of Houston, but they pushed through. The pool looks great and we've had no major problems
Mark S.
Oct 2017
I was impressed. These group of contractors were nothing less of satisfactory. Great quality of work and efficient with their time. I talk with buddies of mine and their experience with their build, the horror stories. I am so happy with Cypress Customs and I am a believer you get what you pay for.
Nathan H.
May 2017
Cypress did a wonderful job and we couldn't be more pleased. They stayed on budget and on time. Crew foreman was always available to address any questions and designer Mark was hands on throughout the whole process. While it was sometimes difficult to get immediate responses, that has to be due to the fact that they stay busy. We worked for weeks planning and making adjustments to get exactly what we wanted and Cypress delivered.
Craig H.
Oct 2016
Design consult started positive but 2 months in and still didn't have the layout finalized, no pricing list ever generated despite repeated attempts to get to the design phase. Very poor communication and periods of weeks at a time without response to questions either email, text, or voicemail. Trying to build along side new construction but due to the seemingly complete lack of interest in returning phone calls or timely emails, made the process virtually impossible to coordinate, especially with the new home phase deadlines. May be a great company with talented people and designs but really need to improve the people skills area to retain potential customers.
Jennifer R.
Sep 2016
Yikes! Don't waste your time with Brian at Cypress Custom Pools. The first sign this guy was playing games was when he returned my initial call by dialing straight to my voicemail. I was using my smartphone the instant the voicemail message came in so I thought it was strange that the phone, which was on, did not ring and that he would do something like that. When I called back, I was told by the receptionist that Brian was "in a meeting" and would call me "right back." After hours and hours passed, I thought the meeting was running a little long, so I called back and left another message. At least Brian didn't make the pretense of returning that call. Basically, Brian wasted my time so don't let him waste your time, too. If they don't want customers, they should just tell prospective customers that when we call and not play unprofessional, passive-aggressive games.
Lesa F.
Sep 2016
After getting a few estimates, we decided to go with Cypress Custom Pools for our pool build. It was a great experience working with their team of professionals. Matt was available, responsive and kept us apprised of how the process was coming along. The rest of the team were great and we met our deadline goal despite heavy spring rains during construction. I would recommend Cypress Custom Pools to anyone in the Cypress area looking to add a pool. We love our beautiful new pool!
Response from Cypress Custom Pools, Inc.
"Thank you [Member Name Removed]! We are happy that you are loving your pool. It was a pleasure to work with you on this project. We appreciate you taking time to share your experience with Angie's List."
Rola H.
Feb 2016
see above
Melissa M.
Feb 2016
First, the installation of the pool was professional and on time. Any minor defects were quickly addressed. As anyone who has a major construction project knows, there will be little things that require attention and Cypress Custom Pools is about DETAILS. They get everything right - from the final touch-up to the 35 year pool industry veteran (Phil) who helped with the pool equipment and chemicals. I probably spent 2 hours with him over 2 visits and felt well-prepared to manage the pool myself.
But the true mark of a great company is not just when things go well, but what happens when they do not. Houston summers are so hot that we wanted a white plaster surface to keep the temperatures down. (Some colors of the other surfaces such as Pebble Tech / Pebble Sheen will make the water hotter). Unfortunately due to unknown circumstances from quality issues with the gunnite (the cement on the bottom), the plaster surface became badly stained. This could have been the fault of the sub-contractor or an issues with rain/water. The end result was over the summer, the pool surface was so poorly stained it looked like a 10 year old pool.
Cypress Custom Pools reminded us that regular plaster is not officially warrantied however they wanted to keep our experience positive and uphold their outstanding reputation. As a result, Brian the owner offered, at their own expense, to remove the plaster and upgrade to the light blue Pebble Sheen product at only the original UPGRADE price from the base plaster. This meant that Cypress Custom Pools had to absorb the cost of plaster removal and the base price of the surfacing and only charged us for the upgraded materials at cost. They even allowed us to retain a unique accent trim that is not typically included, again installed at cost. The final result is great - we are very pleased with the pool and regularly receive compliments on the design and features. I can give an unqualified positive recommendation to anyone considering this company to design and install their pool.
But the true mark of a great company is not just when things go well, but what happens when they do not. Houston summers are so hot that we wanted a white plaster surface to keep the temperatures down. (Some colors of the other surfaces such as Pebble Tech / Pebble Sheen will make the water hotter). Unfortunately due to unknown circumstances from quality issues with the gunnite (the cement on the bottom), the plaster surface became badly stained. This could have been the fault of the sub-contractor or an issues with rain/water. The end result was over the summer, the pool surface was so poorly stained it looked like a 10 year old pool.
Cypress Custom Pools reminded us that regular plaster is not officially warrantied however they wanted to keep our experience positive and uphold their outstanding reputation. As a result, Brian the owner offered, at their own expense, to remove the plaster and upgrade to the light blue Pebble Sheen product at only the original UPGRADE price from the base plaster. This meant that Cypress Custom Pools had to absorb the cost of plaster removal and the base price of the surfacing and only charged us for the upgraded materials at cost. They even allowed us to retain a unique accent trim that is not typically included, again installed at cost. The final result is great - we are very pleased with the pool and regularly receive compliments on the design and features. I can give an unqualified positive recommendation to anyone considering this company to design and install their pool.
Hans G.
Jan 2016
The pool designer came over and we discussed what I wanted to do. She parked in the middle of my driveway, so I could not park at my house when I arrived. She came across as haughty and somewhat arrogant. We talked about various options. I gave her copies of what the architect had drawn. She said she would design a pool based upon the space, and building line restrictions. What she gave me in terms of design was not what I asked her to do and the price was higher than anyone else for a smaller pool that was not what was specified or requested. I just did not like her attitude. Could be a great pool company, but I did not have a positive experience with the designer and I did not find the price to be good compared with other bids.
MaryAnn K.
Oct 2015
Removed existing tile. Installed new white plaster and new tile. Provided new deco-seal in expansion joints in deck. General clean up around pool.
Mark S.
Sep 2015
Went well for the most part. Replaster was done well. Very pleased. However, we had trouble getting the owner to produce insurance documents which we never saw before the the job completion. We had agreed to repair loose stones on spillway. Vendor chose to mortar cracks as solution rather than reset stones with fresh mortar. Still leaks on top tier of stones. Installing the autofiller was poorly planned. Vendor did not take into consideration the location and grade in the spot where the autofiller was to be installed. Consequently it sits lower than the flower bed grade and needs solution around it to prevent runoff from entering the autofiller.
Marco B.
Jun 2015
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Ricky L.
May 2015
Where do I begin? We began our process of building our dream pool/spa with contacting 5 different contractors. Initially I had it in my head that Cypress Custom Pools was going to be the most expensive, but given their reputation I had to at least see for myself. My wife drew out what she had visioned our design to look at and made it available to all 5 contractors. Gary Curiel (our sales guy) was the only one of the 5 that did not take a picture or a copy for further reference. I double checked to make sure before he left that he did not want to take it with him, and he assured me that he had a great memory. When we got all 5 designs back, Gary's design was without a doubt the only one that made ours jaws drop. That says something about his ability to pay attention to the customer and the details on what they are looking for, especially since he was the only one that did not have a copy of my wife's drawing. It was at that point we knew which builder was our front runner. We set up an appointment to make a few design tweaks and to ultimately get our pricing. I was pleasantly surprised to see their pricing right in line with the other bids I had received. It was a no brainer as to who was going to be building our dream pool.
We began construction and you can tell this company has their stuff together. Each phase of the project was lined up and organized with very professional sub contractors from day one. They give you a packet on excavation day that tells you the order in which things are going to occur, who your construction manager contacts are, and any additional information and instructions you will need along the way. The only thing I could recommend that wasn't done in this process was a little more communication from the project managers as to who was coming out to the property that day and what was going to be done. I do not know if that is feasible, and it probably isn't since this is a busy time of the year for these guys but would have been nice. We lost a few days due to rain during construction, but it lasted 33 days from excavation to fill up, which is incredible timing. I truly believe this is where the company being organized came into play. I know of some builds that started weeks before mine, and are still not completed as of today (May 27th) due to the lack of organization and pull over the subcontractors from other companies.
Gary and the project manager were very attentive and responsive to every question or concern I had that popped up during the process. Everything was taken care of or explained to satisfaction.
There were no surprises or "gotchas!" in the contract. The pricing stayed exactly the same as what we signed up for except for some last second upgrades that were our choice. I mention this only because it was a fear of mine that once we started things would pop up and throw the budget all out of whack. This may happen with other builders, but not Cypress Custom Pools. If you make no adjustments to your contract, you will pay your contract price with them.
I want to personally thank Gary and his team for a job well done. He went the extra mile to give us exactly what we wanted in a very professional manner.
We began construction and you can tell this company has their stuff together. Each phase of the project was lined up and organized with very professional sub contractors from day one. They give you a packet on excavation day that tells you the order in which things are going to occur, who your construction manager contacts are, and any additional information and instructions you will need along the way. The only thing I could recommend that wasn't done in this process was a little more communication from the project managers as to who was coming out to the property that day and what was going to be done. I do not know if that is feasible, and it probably isn't since this is a busy time of the year for these guys but would have been nice. We lost a few days due to rain during construction, but it lasted 33 days from excavation to fill up, which is incredible timing. I truly believe this is where the company being organized came into play. I know of some builds that started weeks before mine, and are still not completed as of today (May 27th) due to the lack of organization and pull over the subcontractors from other companies.
Gary and the project manager were very attentive and responsive to every question or concern I had that popped up during the process. Everything was taken care of or explained to satisfaction.
There were no surprises or "gotchas!" in the contract. The pricing stayed exactly the same as what we signed up for except for some last second upgrades that were our choice. I mention this only because it was a fear of mine that once we started things would pop up and throw the budget all out of whack. This may happen with other builders, but not Cypress Custom Pools. If you make no adjustments to your contract, you will pay your contract price with them.
I want to personally thank Gary and his team for a job well done. He went the extra mile to give us exactly what we wanted in a very professional manner.
Roy V.
Apr 2015
My wife and I could not have selected a better pool company, from start to finish Brian and his crew were terrific.
Larry C.
Jan 2015
Cypress Custom Pools did a great job building our pool. The quality of the pool is excellent. Their staff, especially our salesman, Brandon Richards and our project manager, Gabriel Curiel, are knowledgable, courteous, responsive and professional. I've heard horror stories about pool builders from friends who have built pools, but I did not experience any negative issues using Cypress Custom Pools. I would recommend them to anyone interested in building a pool.
Melissa F.
Sep 2014
First of all, I want to comment on the extreme professionalism displayed by Gary and the entire staff at Cypress Custom Pools. I first contacted Cypress Custom Pools back in July when we went under contract on our new home in Cypress. Gary called me immediately and based on our brief phone conversation and a copy of our survey he designed a unique and beautiful pool which complemented my house very nicely. We were still living out of state at the time, but when we finally arrived in Texas I visited the showroom where Gary spent over an hour with me tweaking the pool, deck, pergola and outdoor kitchen. It was fascinating watching over his shoulder as he drew and redrew different shapes and materials to create a truly custom design.
Once we actually moved into our new house, I contacted 4 other custom pool builders based on recommendations from friends and neighbors. I found that the pricing was comparable between all 5 of the pool builders and all 5 have stellar reputations. I liked 2 of the pool companies very much but decided to choose Cypress Pools based on the responsiveness and professionalism of Gary and the creative design of the pool. I then spent another hour at the showroom with Gary further tweaking the plan to what I expect will be absolute perfection!
Gary submitted HOA approval for us and began work the very next day after I received my written HOA approval in the mail. It is now day 5 of our project and we already have the pool dug, framed with re-bar, gunited and the plumbers are hard at work digging trenches and laying pipe. I feel that the project is moving along very fast and I have daily contact with Gary or the construction supervisor from Cypress Pools. Two of my neighbors recently had their pools installed by Cypress and both are very happy with their finished project. One neighbor is an engineer who directly involved himself in the entire process and the fact that he is pleased only reinforces my satisfaction! I will write an update once the entire project is completed.
Once we actually moved into our new house, I contacted 4 other custom pool builders based on recommendations from friends and neighbors. I found that the pricing was comparable between all 5 of the pool builders and all 5 have stellar reputations. I liked 2 of the pool companies very much but decided to choose Cypress Pools based on the responsiveness and professionalism of Gary and the creative design of the pool. I then spent another hour at the showroom with Gary further tweaking the plan to what I expect will be absolute perfection!
Gary submitted HOA approval for us and began work the very next day after I received my written HOA approval in the mail. It is now day 5 of our project and we already have the pool dug, framed with re-bar, gunited and the plumbers are hard at work digging trenches and laying pipe. I feel that the project is moving along very fast and I have daily contact with Gary or the construction supervisor from Cypress Pools. Two of my neighbors recently had their pools installed by Cypress and both are very happy with their finished project. One neighbor is an engineer who directly involved himself in the entire process and the fact that he is pleased only reinforces my satisfaction! I will write an update once the entire project is completed.
Danielle N.
Aug 2014
Salesman came out and met with us on what we wanted. Gave him the land survey and never heard back. That was May. Was told he was in the hospital so we gave him more time. When I found out he came back he still never got back with us. I contacted the office three more times to request someone else handle this but they told me he needed to. All I got was excuses, not solutions. That is extrememy bad business practices. Obviously we are not that important to you so we will take our money elsewhere.
Response from Cypress Custom Pools, Inc.
"[removed member name] I tried to reach you yesterday to discuss this in person but have not received a response from you . I was upset by your comments and would like to talk to you about the situation that caused this to happen.I am not one to make excuses for employees of mine that do not perform up to our standards so that's not the reason for wanting to talk to you. We do have a great reputation and we work hard to keep that intact, but we are humans and make mistakes and sometimes those mistakes upset people and for that I am sorry. We do value peoples time as well as ours and due to the fact that Scott was not paid for his time when first meeting with you his focus should have been to respond as quickly as possible in order to secure your business. Obviously that did not happen due to circumstances beyond his control! Scott has many happy past customers that all rave about his attention to detail and his quick response time in getting back to them. Unfortunately there were 10 or so people that had a similar experience with Scott this summer and to all of you I apologize. This kind of stuff is not what has earned us the stellar reputation that we have and have had for over 21 years!!! There are only about 10 pool companies out of hundreds in the Houston area that have been in business as long as we have and there is a good reason for that. Hopefully you will call me back so we can talk........................Please don't leave me hanging like Scott did you, in your own words that would be very unprofessional:)...........................Brian Whitlock"
Tom C.
Aug 2014
Salesman was unresponsive. Repeatedly was asked to give us a design proposal and cost. We got only false promises that "I'm just now working on it", "I'll have it in the morning", "I'm just putting the final pricing together", etc.
We eventually got a design sketch that was no more than a copy of the idea we had given them to start from. No quote or proposal was ever offered.
We eventually got a design sketch that was no more than a copy of the idea we had given them to start from. No quote or proposal was ever offered.
Response from Cypress Custom Pools, Inc.
"Mr. (member name removed), I am sorry to hear that you have a bad experience with Cypress Custom Pools. The owner is currently out of town until tomorrow. At the time we received your information, Scott was out of the office for two months due to medical issues. Brian will be giving you a phone call when he gets back into town. Thanks you and sorry again for the experience you had with Cypress Custom Pools."
Nick B.
Jun 2014
unknown
Andrew L.
Jun 2014
No response. To request.
Response from Cypress Custom Pools, Inc.
"Mr. [member name removed], On behalf of Cypress Custom Pools, we are sincerely sorry for not getting back to you in a timely manner."
Timothy H.
Jun 2014
.
Daniel O.
May 2014
I called twice to purchase a new pool, they never returned my calls.
Response from Cypress Custom Pools, Inc.
"On behalf of Cypress Custom Pools, we are sincerely sorry for not getting back to you in a timely manner."
Scott P.
Apr 2014
Never heard back after initial consultation and I was told twice they'd have my quote to me. Plenty of other pool builders that actually want to build $80.000-$90,000 pools.
Thanks Brian for the update and response. I called two or three times and spoke to a lady who stated she's forward my response to Scott. I actually spoke to Scott on the phone after waiting for his estimate for about two weeks when he stated it would be done withing one week. Scott informed me he was almost completed and I'd have it by the end of the night, never heard another word. I called once again and never heard back from anyone.
Just to be clear, Scott did come to our home and we went over everything as far as the pool we wanted. We knew exactly what we wanted, shape, size, features, decking, everything. We know you build beautiful pools and had an excellent reputation which is why we wanted you to build our pool. You built a friend of ours pool, huge pool and it's beautiful and he highly recommended you. Thanks
Thanks Brian for the update and response. I called two or three times and spoke to a lady who stated she's forward my response to Scott. I actually spoke to Scott on the phone after waiting for his estimate for about two weeks when he stated it would be done withing one week. Scott informed me he was almost completed and I'd have it by the end of the night, never heard another word. I called once again and never heard back from anyone.
Just to be clear, Scott did come to our home and we went over everything as far as the pool we wanted. We knew exactly what we wanted, shape, size, features, decking, everything. We know you build beautiful pools and had an excellent reputation which is why we wanted you to build our pool. You built a friend of ours pool, huge pool and it's beautiful and he highly recommended you. Thanks
Response from Cypress Custom Pools, Inc.
"Hey (removed member name) or (ktm250sx), this is Brian Whitlock I am the owner here at Cypress Custom Pools.I have been reading your comments and would like to clear the air here. First of all I apologize on (removed member name) behalf for not being professional and getting back to you, that is not the type of behavior I expect from any of my employees. As for your comment that you contacted my office and got no response, we have no record of any calls or emails from you around the time all of this was going on.With that being said I personally want to reach out to you and say I am sorry you had a bad experience with CCP that is not what has built my business over the past 21 years in fact its the thousands of extremely happy customers that have gotten us to where we are today. I only wish that all of those thousands would take their great story out to social media sites instead of the 2 or 3 unhappy people that would save us many thousands of dollars in advertising!!!!!"
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FAQ
Cypress Custom Pools, Inc. is currently rated 4.7 overall out of 5.
Cypress Custom Pools, Inc. accepts the following forms of payment: CreditCard
Yes, Cypress Custom Pools, Inc. offers free project estimates.
No, Cypress Custom Pools, Inc. does not offer eco-friendly accreditations.
No, Cypress Custom Pools, Inc. does not offer a senior discount.
No, Cypress Custom Pools, Inc. does not offer emergency services.
No, Cypress Custom Pools, Inc. does not offer warranties.