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I called about a piece of custom metal work that I need. It is difficult to explain as it is not something anyone has seen before. It is around the chimney on the roof of the house but is not part of the roof or chimney itself and is not something the roofer has ever seen before so he recommended that I seek out a metal specialist/welder. When I told the man on the phone this his reply was "well then he hasn't been around long". He told me he's NOT going to get up on the roof so he can't help me at all. It took him all of 60 seconds to dismiss me and deny my business. I do not know what his prices or craftsmanship is like as he would not even attempt to help me. I understand that this is a unique request and is on the roof of a house, however I believe that no matter what is being asked there should be a level of professionalism and consideration that far surpasses what I received in the one minute phone conversation that I was given.
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