Anderson Restoration LLC

TERRIBLE. UNPROFESSIONAL. DISORGANIZED. DISRESPECTFUL. Firstly, these people have no control over their subcontractors. They come whenever they feel like it, regardless of when they tell you they are coming. I'd stay home all day waiting on these guys and more than once they wouldn't show up at all, and without at least letting me know. If you complain to the Anderson employees, they just shrug it off like it's your problem. The ceiling repair guys left all of their lunch trash on my front porch which was gross, and even worse when I discovered it the next morning after the critters got into it and spread it everywhere. The plumber kept cancelling at the last minute or showing up hours later than promised. One guy came out BY HIMSELF to install carpet in four rooms, and he ended up breaking a piano leg trying to move it alone. I called Anderson to complain, and soon after he got a call on his cell phone and he started bad-mouthing me in Spanish saying I was a liar and calling me rude names... In my own house. He then started packing up his stuff acting like he was going to leave after he had the living room all tore up in preparation to put down carpet. The Anderson guy decided the broken piano was my problem, and even though they are a restoration company, I needed to track down a piano repair person on my own, get them to come out, pay them, then get Anderson to reimburse me. After having little luck, they told me they'd just give me $250, which I agreed to, but they never paid me. After my last invoice came from them, I called their office and paid it over the phone. The lady on the phone said I was all caught up and I was glad to be done with these people... until six months later when I got a certified letter from their lawyers saying I still owed them money, and that they were going to sue me if I didn't pay them some money plus $500 extra for lawyer fees. Well, joke's on them because I have legal insurance through my employer, so it's not going to cost me a penny to fight them over this over the next few years, let's see how much it costs them.

Anderson Restoration and especially Trevor Bernhardt have my highest recommendation for the work they do. They are professional, do excellent work on time and within the price they have quoted. They are very up-front and transparent with any issues and what is needed to resolve the problem. They provide options and do not push to simply sell a product (rare in this day). They are my go-to company for any roofing issues I may have.

The best with communicating, workmanship, follow up. ,

Jesse was the representative that we worked with. He was very strait forward and described in detail the full process. everything happened just as discussed. No surprises. It took a day and a half to finish but looks great. Thanks for all the hard work Anderson restoration our house looks great again.

very well, they finished in less than two days

excellent job. performed in one day. total clean up by the crew

I spent my time researching what roof I wanted. I decided on a GAF Golden Pledge Roof. Anderson Restoration had an offer on Angie's List for this exact product, $5,999 for the first 2000 square feet and overages applied, making the amount $11,600 approximately. When I initially called them, I spoke to Cody D. and he informed me the offer was for a roof with a 25 year warranty, not a lifetime. Well, I didn't buy that one and I told him I was not interested, I wanted the lifetime Golden Pledge. He asked for time to speak with his supervisor and informed me that yes, I could obtain the Golden Pledge Roof as advertised, I didn't ask what the sudden change was about. It took some time to sign the contract as I took a while to decide the shingle color, Cody was patient here. I went over all the details with Cody about the edges, gutter, overhang to match the shingle color, going over web photos of what I like and not liked because I don't know the official terms for things that attach to the roof other than 'gutters'. I went on and on about how if something did not match, it would bother me, etc. Also in the one page contract, was brief verbiage-Upgrade to Rhino Roof Underlayment. No alarm yet. I believe it was the same day I signed the contract, I received an email that my install of the roof will be the next day. During the install process, Cody sent me photos of the process like I requested. Cody also lets me know that it's all done. But what about painting the trim, overhang, gutters? Oh, that's extra, it's not in the contract. This debate took a few days to settle but it was finally agreed upon. During this time I decided to call GAF to find out what to expect in the future, etc. I discovered that without a GAF underlayment, my roof is not applicable to have a Golden Pledge warranty for 5 aspects must be fulfilled to qualify, according to the GAF representative. I asked Cody to put a halt to any painting etc with my trim, gutters, etc, that there may be a discrepancy. The owner Darryl Anderson began communicating with me and Cody backs away. Before I made any statements to Darryl, I confirmed with GAF and they informed me that Anderson Roofing had the ability to provide a GAF warranty but not the Golden Pledge. OMG. Darryl continued to attempt to finish the task of painting and was aghast when I informed him that Angie's List will be contacting him on a discrepancy. What discrepancy was the response. After I confirmed the details repeatedly with GAF, I posed the question to him, not beating around the bush. At that point, Darryl responded Yes, you are correct. I apologize for Cody's error, he needs a little more training was the response in emails. After I submitted my situation to Angie's List, I was refunded the $5,999 because the roof I had on my house was not what was contracted. This is the exact reason why Angie's List was formed and they stayed true. Impressive. To say I have mixed feelings on the company is an understatement. Darryl Anderson attempted to complete the painting of the gutters, over hang, etc. I did not respond. He sent out several emails reaching out to me to solve this matter and wanted to paint the trimming, etc. so why don't I let him finish the job? No matter what I do, research and research, it does not matter, I get what I get, no one is concerned with truth here. Should GAF have been sent out in the future for a claim, my house would have been disqualified, then I would need to decide how to proceed when I thought I had a lifetime warranty but actually did not. Surprise surprise, supposedly by a novice error on Cody's part. Really? Yesterday I went to the post office to pick up 3 certified letters, from an attorney representing Anderson Roofing asking for payment for the overage, 18% interest on the amount from earlier this year and attorney fees of $2,500. Funny thing is, the attorney included a Golden Pledge Certificate! What's going on here? My roof didn't qualify earlier this year because it did not have GAF underlayment and who knows what else it did not have but now suddenly it qualifies for a Golden Pledge Certificate! I call GAF and explained the situation. Janelle admitted that if GAF went to my house to uncover Rhino Roof underlayment, my Golden Pledge warranty guarantee would be voided. She wanted to speak with her supervisor, she would call me back. Janelle calls me back in an hour to inform me that my Golden Pledge is valid, they reached out to the merchant, Anderson Roofing and they worked it out. They made exceptions I was told. Interesting. I let Janelle know, that I'd like that in writing. An hour later, an email arrives from GAF, Barketta Riddick that they the certificate is valid and active. That contradicts their own standards but okay..I reply that whom is going to service my roof should something occur in the future, please email me their information and contact info. I emailed GAF two times on this request. No response yet. Is the plaintiff, Anderson Roofing going to do the lifetime repairs on my roof, the defendant? GAF suddenly decided to make an exception for Anderson restoration. Okay then, where is GAF's response to my last inquiry? Why no response? I'm yet to be content with this forced upon dilemma created by Anderson Restorations actions and their holding hands with GAF. Where are my details of what to expect? I need specifics. My attorney will be requesting for this. Thank you so much for everything Anderson Restoration!

The work went great. They arrived on a Thursday and finished up on Saturday morning. They cleaned up all debris. I would definitely recommend Anderson Restoration to anyone needing a roof replaced. Ed McMahan handled the contract and did an excellent job coordinating the work and working with the insurance company.

The salesman, Pat, explained the process and stayed with the project from beginning to end. The company was prompt, showed up when they said they would and totally reroofed the house in one day and cleaned up after themselves without my prompting. Very professional company and employees. I have referred to my neighbors and friends. Pat made the process seamless and easy and I did not feel taken advantage of as a female. He was a gentleman and a professional. Great experience from start to finish.

Anderson was very professional and did an awesome job.

Anderson Restoration exceeded my expectations as a roofing company. Chad, the project manager, was very professional, knowledgeable, friendly, and trustworthy. He pointed out trouble areas of my roof and made sure they were repaired. The roofing crew took pride in their work and did an excellent job. I would highly recommend Anderson Restoration to anyone in need of a new roof.

Darrel, our sales rep, was amazing. He worked with us and our Insurance Company to get our much needed roof replaced. The crew did a fantastic job on our roof. They dropped off the materials the day before and came out at 7am well prepared. Everything was completed and cleaned up by 2pm. Can definitely recommend these guys! Quality Job!

Anderson worked with my insurance company and on approval replaced my roof in one day.    Did a great job!

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The initial crew arrived early as scheduled, and began removing the existing roof. A second crew arrived later and began installing the shingles. The weather was threatening, and as shingles were removed, the area was protected with the new membrane. The installation continued a second day and was completed around mid- day.

We did contact Anderson about these issues and they did come back out and take care of all the issues with the exception of the air conditioning. David Kramer, the salesman, even agreed to repair the air conditioning issue.

**UPDATE 4/11/2016: After speaking with the owner, Darrell Anderson, he agreed to resolve all the issues stated in a timely manner.

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Darrell Anderson, his sales person, Brad, and his crew that replaced our shingles, which were damaged by hail, did a remarkable job.  First of all, Brad walked us through the insurance inspection and pricing process, making sure that we were getting the best quality and value for our insurance coverage.  He pointed out damage that we were not aware of and made sure to include in the scope of the insurance claim, saving us $$$.   The work crew did a superb job, showing up promptly in the morning and completed the installation and cleanup in only one day on our 3500+ sqft single story home.  Brad told us up front that they should be able to do the job in a couple of days, but he was wrong - only ONE day.  The crew actually left the yard in better condition and cleaner than when they arrived.  I would not hesitate to recommend Anderson Restoration for roof replacement to anyone.

It was an insurance repair. It took them two days. I have a very large roof and garage and covered patio and so, I have a lot of shingles. I had some rotted wood over my porch. They were able rip off the entire roof, repair the areas that needed to be repaired and got the roof back in two days. What they did was tremendous in a short amount of time. Also, in the process, one of their ladders hit my trim on the side of the house and broke it. They came out the next day after they had finished with a different construction group  and fixed it and were out of here in like 30 minutes. It was amazing and very fast! I was concerned that the repair might take a month if I could get it or that they weren't going to do it.

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So many roofers out there to choose from.  Anderson Restoration replaced a lot of roofs in my neighborhood, so I felt comfortable having them replace the roof on my rental property in The Woodlands.  They quoted a good price, did the work on time and as promised, cleaned up afterwards and the roof lots great! Very happy.