AGS LLC

"Unfortunately, this situation was regrettably due to the client seeking to hold onto the insurance funds instead of honoring our contract terms based on work completed. When we were asked to do work outside the scope of "replacing the roof," we decided to provide complimentary assistance as a means of providing extra customer service. The fascia was not part of the scope of work but an added service provided free as an added value favor. We discovered the client's intent to refuse to pay for services and although the contracted work was completed and in compliance with inspection and quality standards, we were not paid."

"Thank you for your review and kind words. Repeat customers are the absolute highest form of complement and we appreciate your business. We work hard at ensuring customer satisfaction no matter what and it's always great to hear when we achieve that goal! Thank you again for taking a moment to share your experience with us and the Angie's List family."

"Thank you for your kind words. We work hard to adhere to high standards and it's music to our ears when we read your comments and know we've hit the mark. Thank you for the privilege of working on your home. Do call us anytime we may be of assistance."

"We always appreciate feedback that allows us to improve. We aim to deliver exceptional customer service and regret any area in which we fell short. We appreciate your comments and will take them to heart by re-training our team on quality of workmanship, cleanliness, realistic scheduling, time management and attention to detail. Thank you again for your feedback and we hope to have a chance to earn your business again."

"Thank you for your feedback, [Member Name Removed]. It was a pleasure to work with you and appreciate your business. Do call us again if we may be of service."